NEVER move with Royal Vanlines. Their services has been absolutely terrible. I booked in November for an April move. 1 week before the scheduled shipment date, they called me to say they needed to push-back the date of my pick-up by a few days (to a time after I had already flew out of Montreal). After >4 phone calls back and forth they finally agreed to keep my originally scheduled pick-up date. When I got to Vancouver, my stuff was late. I called once to confirm the arrival date and they said it would be another 5 or so days. After those 5 days (with no additional communications from the company), I called again only to be told that my stuff was still sitting in Toronto and they could not even tell me when it would leave for Vancouver. I now have no stuff, am paying for an apartment I cannot live in and am FURIOUS!! Worst service ever. Don't make my mistake.

Do NOT make the mistake I made and book a move with Royal Van Lines. They likely will be the least expensive quote your receive but the service is awful and their online reviews are nightmares. I booked my move and paid a $100 deposit to move from Vancouver to Toronto. The agent (Matthew) said I would receive confirmation of the move and my deposit via email right away. I never received any further information from the company. After 3 days and countless unreturned phone calls and emails, I finally spoke to the manager and asked for my money back as I had received no service. He explained it was not possible to return the funds. I decided to cancel my move with Royal Van Lines and book with another company.

Royal Van Lines overcharged me for services, later agreeing to repay the amount after all paperwork was finalized. During the move a number of items were damaged or destroyed. When calculating repayment they did not include the amount that was overcharged. When asked to correct this paperwork and send a check for the correct amount they (Brock O) ignored multiple phone calls and e-mails. Situation still not resolved 6 months later.

FACTS 1. 12 days delayed. We had to sleep on air mattress for 2 weeks. 2. My stuff did not depart toronto on time, I asked for updates 5 times with absolutely no answer. 13 days later, I was told the stuff did not leave toronto. I was shocked, but the only thing they said on that day was your stuff will leave with our next departure and nothing else. I was outraged cuz I was told they only do 2 deliveries a month to BC, that meant another huge delay. But they did schedule it sooner, 2 days later... 3. They are responsive to to phone calls and emails, but they always tell me they don't have information. When the booking agent said she'll get me the info in a week, and I call a week later, she didn't even try to get it. Every time they promise something x days later, when you call them x days later, they said they didn't start doing anything. 4. They paid compensation for the delay. 5. Both the booking agent and her boss lieed to me. I asked for a break down of the price I was asked to pay, to understand what's charged, so I could make the payment on the delivery date, and don't have to be calling them for any confusion with the price on the delivery day. Both the booking agent and her boss PROMISED a price break down before the delivery date, it DID NOT happen. I NEVER HAPPEN. (I've asked for updates many times) When I asked again, they didn't seem remember. I have ZERO respect for people who promise something FOR SURE but don't do it later. So, this is a straight liee to me. 6. Their tapes are $4 per roll. ($1.50 at Wallmart). Packing bags for sofa is $60 per bag. $15 at homedepot. They've used packing materal for things I already packed. 7. The price I was asked to pay had wrong charges, I was refunded later. 8. Lot of small damages on furniture. ($1000 value) 9 There's no way you can know that the weight of your stuff is your actual weight. You don't see it. They say it's offical scale, but who knows if they put in some gas before weighting your stuff. I know most movers do this, i just don't like it. Now personal feelings 1. VERY FRUSTRATED! 2. The booking agent is always reachable, but it seems that she doesn't think you need what your asking for. So she doesn't do what she promises to do. 3. We exchanged about 70 emails for this move! 4. I don't get frustrated easily but I am with them. 5. I do recognize that long distance moving is a frustrated process for anyone. So I tried to be reasonable and have faith with them but I wished I had been more careful and asked for more updates. 6. They try not to give you anything in writing 7. VERY FRUSTRATED!!! Advice for you if you're moving 1. Don't pack furniture, they will break 2. Sofa might be OK as they wrap them, but don't move TVs, wood furniture as they get thrown around a lot. 3. If you only have nicely packaged boxes, that's best, they can do those easily.

Here is my unhappy, and as yet, unresolved experience with Royal Van Lines in just a few lines: Early December: assured by a sales rep. that our furniture etc. would absolutely leave Toronto on December 26, arriving in our new home in Halifax - at the latest - on December 28 or 29. December 26th: I am told that our things will not be delivered until "...sometime in the first week of January." When asked why such a long delay, the response was that their people in Halifax aren't being helpful. I asked if - in truth - it was because the truck is being held back until there is a "full load" coming this way, and was told that is not the case. I was told to call back after New Years. January 2nd: I am told today that our things will not be delivered until "...maybe the 2nd week of January." When I ask why, I am told they are waiting for a full load before the truck leaves Toronto. It feels like, at least at some points, someone has misinformed me in order to get my business, and now the great customer service I appeared to have experienced when I first called this company is the only thing that has actually hit the road, unlike my furniture and other effects. I am now waiting to hear from Matthew in sales, as he has kindly offered to find another truck to get my things to me asap, as my costs here are mounting the longer I go without a home. I hope my review/ rating will be changing in the next few hours.

My wife and I spent a few weeks calling around and getting quotes from the various moving and van line companies. Royal Van lines was very helpful and more affordable than some of the other places we called. (We moved from Halifax to Toronto in October). Everything was picked up and delivered on time and they took very good care of our furniture. We had to store our stuff for a week and they provided that service for us as well. Overall we had a very pleasant experience.

very professional and friendly. It only took about 2 hours for them to move all my stuff into my new apartment and they were sure to be extra careful around my fragile items. Overall, I would definitely recommend them to friends of mine if they ever move.

I am very shocked to see some of the reviews ( Rated as 0) posted on here about Royal Van Lines I used their services this month when I moved from Vancouver, BC to Cambridge, ON . Their price was very competitive and the sales rep that i was dealing with was very helpful . They were able to pick up my items from my apartment on the date and time we agreed on and delived them in exactly 9 days . The actual weight of my shipment was very close to what they had quoted me for ( it was 122lbs more) which i find it very honest . I was very pleased with the servise they provided at the delivery as well . Only thing broken was my laundry basket which they warned me about , it was worth like $10 anyways I totally recommed this company for their honest and reliable services

I have moved many times over the years and I have a lot of crazy stories. They are very professional, well priced, very careful. They are nothing short of a class act and I thank them so much for making moving day a day that was not filled with stress, Thank you !!!!