This company is TERRIBLE! I tried them out largely based on their ratings here, which I am now pretty sure were created by their marketing dept and not actual users. :-/ When the estimator arrived, he took about 2 minutes to decide the contents of my one bedroom apt would weigh in at about 1500 lbs. I told him that sounded low based on other estimates and he assured me there would be no way I was going to go over 2000 lbs. He said they could deliver my things 10 days from the departure date. Prices were not the lowest, but competitive and they assured me they'd been in business for 10+ years and pointed to their BBB rating as a reference. (BBB shows them in business for 6 mos... this should have been my first clue) Well, my "weigh in" was 2700 lbs (which I only found out cause I called them and am suspicious of). Every single piece of furniture save 1 has sustained damage from this move and anything fragile that I did not pack myself (I got full packing service) is damaged in some way or outright broken. To make matters worse, I got a call on day 13 stating they had calculated my original price (which was already almost double the quoted price due to the weight difference), and were adding an additional $500 to the price tag for packing. When could I expect to receive my things? Friday, someone would call me to schedule delivery. I blow a gasket and they cut that $500 off my bill. Friday comes and goes with no call, so I call them on Monday to see where my stuff is. They assure me it's in a warehouse here, but I need to call their dispatcher to get delivery. Well, the warehouse is for a completely different company. Contrary to what their "marketing" dept says, they do NOT have their own van line. The people on this side who work for allied movers were slow to deliver. They would often promise callbacks and then fail to do so. I had to spend hours of my time just chasing them to commit to bring my stuff to me after living out of a single suitcase and on an air mattress for 2 weeks and sleeping on a friend's couch for another. I ultimately received my goods 21 days after they left Toronto. Many of them are damaged. I would NOT recommend this company to anyone.

Company Response:

Dear Steven, we would just like to extend our sincere apologies to you regarding your move. We are always looking to improve our customer service center and we would like to investigate the aforementioned issues if you please provide us your booking number. Thank you very much for your time and we would like to hear from you to discuss how we can now move forward in resolving this issue. Melissa Cruz- Customer Services Manager

                                              İ âm writing to express my appreciation of the very professional way my move was handled by all the people i dealt with at Greenland Vanlines it is confusing trying to find common ground between the estimation from different companies , George and Sammy was always clear in his explanation and extremly patient when i needed to change the date of my move. Samantha did a super job of getting the contents of my house in BArrie . Best organized move i have ever made and i highy recommernd Greenland Vanlines .

Company Response:

Thank you very much for your review Carol! We are glad that we were able to assist you with your moving needs.We hope to hear from you soon should you need move again! Thank you-Melissa

I must say that I was very impressed with the service that greenland provided my family. We had never moved very far always with in Durham, ON and I was not sure what to expect. my new employer who was helping us with our relocation suggested greenland Vanlines. they are very friendly and have some of the best customer service I have come across in a long time! kudos for that, it is very hard to find people who actually care and take time to explain every detail to my many, many questions!! so BRAVO! we were offered a free in home estimate, they sent out a very nice man named Sam (I believe) what a pleasure he was also. my move went very smooth the movers were very polite and helpful. all of my belongings were held in their storage for 2 weeks free of charge. the one thing that really suprised me is when I received my final balance there were no hidden charges and the estimate was pretty much on point. Needless to say i will be using them again if we move back home. I will also be sending my friends their way! A big thanks to my consultant Sarah, who was very kind and patient with me, what a big help! Sincerely, Ameenah B

Company Response:

Hi Ameenah, Thank you for using our company, it was a pleasure serving you and we look forward to working with you again on your next move. From GREENLAND VANLINES TEAM.

I have heard so many horror stories about moving companies for long distance move. I was reading the reviews and doing research and came across Greenland. I requested a quote for my move I had to be in Ontario for the 24 of march to start a job on the main land. The customer service is amazing and so willing to help with any questions I had. They called to check up on my packing progress and made me feel so at ease.on March 15 the movers came even wore booties over their shoes! They were so polite and waisted no time moving my belongings with care. That made me feel even better! Anything that lessens my stress is great!! It arrived to my new apaetment and on the 24 as requested!! I was given my bill and to my amazment it was less then quoted! They gave me a copy of the scale slip and I paid. Over the phone! I had a stress free move and I would use these guys every time and recommend them yo anyone! So if u are looking for a top notch. Moving co. You should give them a shot! Thanks greenland, Tany

Company Response:

HiTanyelle, Thank you for using our company, it was a pleasure serving you and we look forward to working with you again on your next move. From GREENLAND VANLINES TEAM.

Like the previous reviewer, I searched for movers for my 2 bedroom apartment move from Toronto to Ottawa online, and contacted a variety of operators. I decided to go with Greenland because of their stellar reviews below. From the start customer service was excellent - Samantha was always available every time I called, and always helpful in answering all my concerns. I received an estimate online, and then in person, which was not far from my actual payment in the end. I paid a deposit a few weeks in advance in cash, but few details were explained to me at the time. When the movers arrived, on time, they explained almost immediately several additional previously undisclosed costs (extra charge for stairs, extra charge for wrapping, additional fee for first 500 pounds, etc.). This concerned me, so I spoke with Samantha who confirmed some but assured me that others would not apply. She also confirmed that delivery would take place in 2 days in Ottawa. 2 days later I got a call letting me know delivery would be in 7 days. Shocked, I asked to speak with Samantha, and she apologized, letting me know that there had been a miscommunication, but that there was nothing that could be done. She was willing to accommodate reductions in payment for the misunderstanding. Whether naive or not, I believed her, so settled in to wait for my things. My things arrived in mostly good condition (only a few low value items were damaged, so no claim filed) as promised 7 days later. A few larger items arrived the following week. The movers on both ends were friendly, efficient, and careful with all my things. Despite the 'miscommunication' which left me stranded for an additional 5 days, I was not terribly inconvenienced. The same would not be true if I'd had commitments or dependents, and I doubt I would be so flexible. Nonetheless, the litmus test is whether or not I would recommend Greenland to others, and the answer is yes. I will likely even use them again myself for my next move. And a big "Thank You" to Samantha for all her help.

Company Response:

Hi Keith, Thank you for using our company, it was a pleasure serving you and we look forward to working with you again on your next move. From GREENLAND VANLINES TEAM.