Greenland Van Lines moved us from Vancouver to Toronto. Every person I dealt with was kind and helpful. The movers arrived on time, our belongings were stored in Greenland's warehouse in Toronto, and then delivered to the final address. All went well. There was one small problem, which was fixed immediately. I think it is unrealistic to expect that absolutely everything happens 100 % perfect during such a major move, and it is important to know how well a company stands behind their product and promises. I was truly impressed with Greenland's responsiveness and service.

Company Response:

Hello Susanne, Thank you for your feedback is it very valuable to us here at greenland vanlines. we look forward to serving you again in the future thank you again, from the GREENLAND VANLINES TEAM contact 1-855-281-0019

Greenland provided an excellent service. The moving crew was professional, polite, and very careful with my stuff. There were no hidden or extra fees. They only charged $100 to break up the move to two days. I will definitely use them again. (It would have been cheaper to use 3 person crew. Live and learn).

Company Response:

Hi Irit in Toronto - thank you for the great review and we are thrilled to have been the moving company that was able to help you with your moving needs. We always strive to make sure that we make each and every customer happy with our services and be the service provider of the consumers choice. We wish you the best at your destination- Greenland Van Lines.

Very good service, helpful and extremely efficient. We received so many quotes but decided to go with Greenland Van Lines based on their reviews. My agent Samantha took the time to go over all of the items I wanted to move and gave me very accurate estimate. She suggested certain things to be protected and wrapped (which I didn't think of). The move went off without a glitch and I would highly recommend them to anyone looking for moving services.

Company Response:

Hello Nancy-Thank you very much for taking the time to give us feedback on your recent move. We truly appreciate your business and wish you all the best in your new home.

I went with Greenland Van Lines because of the rave reviews they received on this website. Unfortunately, my moving experience with them wasn't so great. One of the problems I had is that they weren't up front about their policies. For example, I asked whether they sub-contracted their movers, or if they their had own truck and staff that did all the moving. I was told that they did not sub-contract, so I was surprised to see a different van line at my door on moving day and a second one at my destination. Never once did I see a Greenland truck. I was also quoted a deposit of $100 on the phone, and was surprised to later get a charge for $200 on my credit card. Moreover, I specifically asked over the phone whether there was a deductible on any insurance claims and was told 'no'. But when it came time to sign the paperwork at the end of my move, I had to agree to a $350 deductible before getting any of my stuff. And another thing: I was told before the move that my stuff was still covered by their insurance policy even if I packed it myself, only to learn on the other side while signing the paperwork that this was not true. Either Greenland doesn't know their own policies or they were misleading me. Another thing that really miffed me was the absolute horrific care the movers took with my stuff. My boxes were man-handled. Thankfully, I packed them with enough care that there was minimal breakage (some broken glasses, scratches on the furniture, and a busted statue). I spent $90 on a TV box for my flatscreen, which was completely crushed at my destination. The TV turned out to be okay (barely), but the box was destroyed and it was evident from the sensor sticker on the side that the TV had been flipped either on its side or upside down at least once during the move. Not good. The only thing I can commend Greenland Van Lines on is that they were friendly and accommodating, and their prices were reasonable, but I would not use them again.

Company Response:

Hello Jordan, this is Melissa, Greenland Van Lines's customer services manager. I have been trying to reach you to rectify the situation. Thank you so much for alerting us to the problems you had getting the right information regarding insurance details. This is not our standard. We would like to make this up to you as soon as possible. Please contact our office at 855 281 0019 and ask for Melissa. Thank you so much again for bringing this to our attention.

Greenland picked up our goods the day they were contracted and delivered them to Toronto within the estimated timeline mentioned. We did have some concerns but all ithings considered the move was a success. Greenland did contact me to address the concerns we had and we have resolved the outstanding concerns. My advice, with any move, would be to read the fine print and get a final price prior to the move.

Company Response:

Dear Joanne, It gives us great pleasure to know that you have been served well and that you are satisfied. We thank you for the positive review and if you ever need us again it will be our pleasure to serve you. Sincerely Melissa Cruz-Customer Services Manager

We are very happy with the service. Thanks to Brock the manager for all his help in meeting a happy resolution for both of us. Tuana in the office was great to deal with. We would recommend their service to anyone.

Company Response:

Dear Henry Family, Thank you so very much for your review and we appreciate your opinion. We are glad to provide resolutions for you. Again we value you and are pleased that we were able to serve you. All the best-Greendland Van Lines

So great. They just left and I wouldn't hesitate to recommend them to friends & family. Their estimate was honest, their guys were really nice, and every piece of furniture (and all of the walls, old & new locations) came out unscathed. You can tell they take pride in their work. Lastly, know that you're supporting a foundation that provides assistance to those who want to turn their lives around for the better. I can't say enough good things about them... great work!

Company Response:

Dear Jason, Thank you for your internet review and your great phone feedback! We greatly appreciate the time you took to acknowledge our crew's hard work. Aside from the excellent service we provide, we attempt to work in a courteous manner and we are glad you recognized that. Thank you again for a great review. Best wishes. Melissa-Customer Services Manager