Troy Transportation help me move from Guelph to London and they provided an excellent service. Really appreciate the professionalism and timely work. I recommend the company for all your moving needs.

Company Response:

Dear Customer, Thank you for your move and feedback. We appreciate it and wish you all the best in your new place. Troy Moving and Storage Team

I booked Troy for an Ottawa-Toronto move in September 2011, after extensive online research, and then rebooked them for a local Toronto move in February 2012. I can strongly recommend the company as honest, reliable and thoroughly reputable. The Ottawa move, once begun, went smoothly, but it did involve two hiccups. First, the move was delayed by a day; and secondly, after taking delivery, I received an invoice that was significantly higher than expected. Red flags started going up, and I began to fear the worst--that we were being taken for a ride by shady movers. Fortunately, that was absolutely not the case. After Sofia explained the charges, I could see that there had been miscommunication, but no attempt at jacking up the price. We ultimately "agreed to disagree"--I felt that I should have been given a better explanation of the costs beforehand (specifically, extra charges for boxes and packing, which are calculated according to a cost structure for long-distance moves that is different than for local moves), whereas Troy felt that I had not provided an accurate estimate of the size of the move and the additional packing required. You might ask, then, why would I give a rating of '10' after two hiccups like that? Well, two reasons. First of all, Troy agreed to refund me $350 after we discussed the difference on the bill. They did so even though, as I suspect, they felt they hadn't made a mistake. The fact that they would agree to a refund under those circumstances made me feel that they are very reasonable, and it speaks highly of their professionalism. Secondly, it was clear after we resolved the issue that Troy is an honest company. That, for me, is worth its weight in gold. I understand that snafus of various kinds can happen, and nobody can absolutely guarantee a flawless move. But Troy addressed my concerns fairly and honestly, and knowing that relieved me as a customer from all sorts of stress. For that reason, I have to give Troy the rating I did, because I was very satisfied with their service. It was also for that reason that I booked the second, local move in February. That move went off without a hitch. We had a great crew of friendly, hardworking guys, and they did an excellent job. The only thing that was broken was a single drinking glass. Sofia was also very flexible in accommodating a final "mini-move" of six items to Burlington. All-in-all Troy did a great job, and I can absolutely recommend them without hesitation.

Company Response:

Dear Peter, Thank you very much for your recent feedback. We sincerely appreciate you taking your time to tell us about your experience with us! We value and appreciate your business and wish you all the very best in your new home! Troy Moving and Storage Team

I recently moved from Ottawa, ON to Calgary, AB with Troy Moving. I looked them up online when I was looking for a quote and saw good reviews and comments about them. I support family owned and operated businesses and therefore decided to give Troy Moving my business. I am very happy with my choice! They were there on time for the pick-up, even though the weather was awful and snowing that day. The crew got stuck in the snow on the day of the pick-up and had to stay longer and never complained once. Very good guys that came to my home for the pick-up. The delivery came 10 days later in Calgary. I was happy to see the truck arrive and to see my goods again. Everything was delivered without any problems. I was missing a box with tools, but it was quickly found and delivered back to me. Very happy with the service and price. Couldnt ask for a better service! Hannah S.

Company Response:

Dear Customer, Thank you for your move and feedback. We appreciate it and wish you all the best in your new place. Troy Moving and Storage Team

A few weeks ago myself and my daughter moved to Toronto using Troy Moving. The guys at delivery came within the window I was told, and called half an hour before they arrived (which was great). The arrival was between 7-10 days, but there was a delay with the holiday so it came on about day 12. That’s ok though, the people at the office called me well in advance so I could make arrangements to stay with my friend a little longer. When the delivery guys came they were very nice to me and to my daughter. Upon unpacking I noticed that her bed frame was missing and that my dresser had a chunk out of the trim, after the initial upset I called the office, and sure enough her bedframe was there, they dropped it off the next day. With the dresser they sent me a damage form which I sent back right away, within 2 weeks I got a response from the claims department and they offered to cover a portion of the repair cost of the dresser. Considering I didn’t have any special insurance I really appreciate the effort made and the speediness of the response to my concerns. Every move has it’s hiccups, but I truly feel that Troy cares about the customer and would recommend them to anyone.

Company Response:

Dear Matthew, Thank you very much for your recent move with Troy Moving. We appreciate your feedback and we wish you all the best in your new home! Troy Transportation Moving and Storage Team

Recently my wife and I moved to Brampton from Red Deer. Troy moving made the best offer out of all the companies and the staffs at the offices were very nice. I had a little damage to one box of my crockery, but I called and spoke to Artur, he sent me a claim form and a few days later we got a very nice email from Sofia (the lady who handles damage claims). Sofia made us a nice offer to help replace some of the broken items, which we very much appreciated. Troy Moving made this a very good experience for our family and I will recommend them to all my friends who are moving out here too.

Company Response:

Dear Mark, Thank you very much for your feedback and submitting a positive review! We appreciate your honesty and we thank you for your business. Troy Transportation Moving and Storage Services Inc. www.troymoving.com

I did my due diligence and reviewed moving companies on the Better Business website. I chose Troy Moving because they had an A rating. What was not disclosed to me was that they were subletting the move to their sister company Across Canada Van Lines which has a D- rating with the BBB, and I unfortunately now know why. When my items arrived I was broken hearted to see how my items had been so carelessly treated. Wood scraped and gauged, my lamp scratched and the glass shattered, a storage unit with glass door shattered, heavy boxes stacked on clearly labelled FRAGILE boxes. Irreplaceable items were ruined. For whatever reason the movers took the front wheel off my bike and used enough force to ram the brakes under the bottom rung of the bike so I am unable to right the handle bars. I am also missing items. I would have never chosen Troy Moving had I known they would be contracting a D- company to move my goods. A friend of mine is moving from Victoria to Calgary and were going to move with Troy. I informed her of their procedures of using low rated companies. She called Troy Moving and sure enough the move was not being done by Troy but by Vega Line Moving which has an F rating by the BBB. The response below just proves how disorganized the Comapany is, yeaterday I recieved a response from the Operations Manager and now apparently I have the wrong company. I have emails and the contract to prove it!

Company Response:

Dear Customer, We thank you for taking the time to submit your review. We are very sorry to hear that your move was not up to your expectations, however after checking our files, we do not have your file with us. Perhaps the move was performed by another company/provider. We ask you to please remove your submitted review, as we dont believe that our company/office was the one that took care of your move. Should you have any questions, please contact our offices. Thank you for your business, Troy Transportation Moving and Storage Services Inc.

I recently moved with Troy Moving from Kelowna, BC to Toronto, ON. I am going to try and not make this too long, but wanted to express my sincere satisfaction with this company. I received many quotes from companies all around the country, with prices that were high and low. I called and emailed all of them and received some responses and some didn’t even reply. After checking reviews and their reputation, I decided to choose Troy Moving for my move, and I don’t regret it for a second. Everything went just great. From the pick-up driver who came with the 2 nice gentlemen to the delivery crew in Toronto who were just wonderful. Everything went great, and the move was on time. The price was very reasonable for the service that was performed (I requested full packing and moving services), and I can’t say enough about Alice who handled my move from the quote to the delivery date. I could always reach her by email or phone and had my answers responded to almost immediately. I would not look anywhere else when looking for another mover. Thank you Troy Moving and Alice especially for the great service provided!

Company Response:

Dear Olivia, Thank you for your feedback and your business. We appreciate you taking the time to give us a feedback on your move! All the best in your new home! Troy Transportation Moving and Storage Team

When Troy was finished with our move, our belongings were 2 weeks late and there was not a single item that was not damaged. Everyone of our boxes looked like it had been thrown off the truck and crushed. We were extremely disappointed and had thousands of dollars in damages. Troy promised to come good, six months later we were offered $75.00. Stay far away from this moving company!!!

Company Response:

Dear Sandra, Thank you for your recent move with Troy Moving and Storage. Based on our records, the goods were delivered within the time frame that was contracted with a small delay of a day. The goods were scheduled to depart on the end of July truck and ETA was quoted at 5-12 days. The goods arrived on time and were delivered to on August 15th, 2011. The goods were not delayed by 2 weeks. Also, there are some minor damages that were noted at the time of delivery, and accepted the claim and processed it. Based on the lack of coverage, there was no eligibility for a refund, however we still offered a compensation. We would like to be able to address your concerns and we appreciate your business. Please contact our office directly as we are more than happy to speak with you further about this. Troy Transportation Moving and Storage Team www.troymoving.com