I booked my move in early July with Troy for a move date from Calgary to Van Sept 1/12. Alice from Troy dealt with me and advised their movers should pick up my belongings on Aug 20th that way she could gaurantee a Sept 1 delivery date (her words in an email to me). I called 3 days before to try and nail down a timeframe as to which they would deliver on the 1st so my building could prep the elevators etc and be ready for this..Naomi advised there was no way it would be there by the 1st and she wouldn't help me to know what was happening. I finally heard back from Alice who apologized profusely and said she will "try" to get it there earlier the following week. The drivers truck broke down and she couldn't commit to anything. It took on average a day or 2 for their replies and only via email (thankful for that now as i have record of all of that) finally i was upset and was in touch with Sofia, i asked for a discount due to these delays and now being on day 6 with nothing she would not offer a discount until i pushed and finally she offered a flat $200 discount due to this. I accepted that as I had no choice they still had my things, finally on Sept 7th early in the am i called Sofia again to know what was happening she said the driver was in Golden and would be in Vancouver in 4 hours. I asked if she owned a Map and was concerned there was no way he would get to my building before 6 like she was aware of the strata laws. She said let him drive and i promise i will call you in 2 hours to confirm if he can make it before 6 for the delivery. No call from her, until it was 5:10 and the driver called to say he was 20-30 min away and I was surprised as i never knew he was coming because she didn't call. I advised they will not let you deliver, he said he will call Sofia and call me back. Sofia called me irate at the fact that i was refusing the delivery, i said you never called me back like you said to confirm..i didn't know he was coming! She said she tried to call me twice, which is not true and i asked why if this was so important and didn't answer would she not leave a voice mail to advise of the plan..she said "well maybe i should have left a voice mail but if you don't accept this delivery i will no longer be accountable for this move" i had no choice but not to accept due to my building laws. That went from bad to worse it essentially took 5 more days of not being informed by anyone but the driver Danny (who was my only saving grace) to inform me about what was happening. I got mad Sept 11/12 and submitted a claim against them to the BBB..I emailed all of them to advise Alice, Sofia and Elena (the owner) and said all i have asked for is to know what was happening and i want a firm date as to when you can deliver my goods. I got a reply from Alice indicating that due to me submitting a claim against them they were revoking my discount of $200 and now full payment of $1154 was due! Thank you for punishing me for you being 12 days late on your comitment and leaving me in my place with nothing for almost 2 weeks..there was no sympathy or understanding at all on their part. DO NOT put yourself through this, pay extra and go with a reputable company!

Hired this company to move us. They say right on their website that they will not contract out your move yet that's exactly what they did, without telling us. First they gave us a date for pick up then a few days before that date we called to confirm and suddenly it was a date range. They were still late and didn't make it within their own range. Our stuff was stored in Calgary for a month. 9 days before we move into our apartment we call them and give them the address and tell them we'd like our things as close to the first of the month as possible. The first comes and they still haven't called with an ETA. We call them and that's when they tell us they contracted our move to a different company. Labour day weekend goes by and we called them again. Still no ETA. We ask to speak to a manager but they're conveniently all busy. So now it's been 2 weeks since we told them where to deliver and still no ETA. I'm writing this on my phone since I still don't have any of my things. They also state on their website that they charge no hidden fees. Until they have your stuff then suddenly there's extra fee for stairs. They went hundreds over their estimate even though we got rid of a lot of things. My advice is to never hire Troy Moving. They'll just contract it out to some C rated company anyways and then say it's not their fault when problems arise.

We moved from Montreal to Toronto and although specifically we had told them that they should not sub-contract our business, on both occassions the loaders and unloaders confirmed that they were sub-contracted by Troy Moving, and were NOT part of Troy Moving. It was a miracle that they even showed up on the right date as we had just luckily called to confirm the pick up date and found out that the booking date at their end was wrong and they never even bothered to call to confirm the bookings. Its a constant chase to get someone to respond to our emails or phone calls. I had an email confirmation of the pick up date, however Troy Moving claimed it was a mistake on our part! It's now been 4 weeks since we have moved to our place and the furniture pieces that were lost or broken, we have had no follow up. I have to call and call to get a response, the main contact who was super nice prior to the move date, seems almost impossible to get a hold of. We have submitted the claim but have faced so much unnecessary stress as we feel our hands are tied behind our back. It has been a very painful and bad experience dealing with them and we have had difficultly getting a straight answer from them. I would suggest that someone from the top management looks into the issue and we are compensated accordingly for our loss and the suffering that we have had to face in the hands of mismanagement. I would not recommend Tory Moving service and I will not be using their services again.

Great service from these guys. They asked me to write a review and I was happy to do so. My rep was Alice and she was great. We moved from Regina to Etobicoke in July and I finally got around to submitting this review.Good price and good service, how much more can I ask for. We moved many times locally but first time long distance. I was so nervous and was packing every day. When the driver arrived for the pickup I was still not done (I have to 2 small kids – twins) and of course there was some lose end and odds. But the driver offered help and made sure that I knew what he was doing. He even offered a few boxes for free.That was really a big help. When the stuff arrived here they delivered within 5 days from pick up and right to my house. Great service from the 3 guys that showed up. It was so quick that I couldn’t even notice what they were doing. I paid and then I got the stuff inside the house. Very happy with the quick turnaround time.I asked them what to do with my broken shoe shelf, they said that they would help with the repair cost which is so fair. I promised that I would write something nice and I am happy to do it, they deserved it.

We just moved from Winnipeg, MB to Toronto, ON with Troy Moving. I chose them because they were very firndly on the phone and helped me. They answered all of my questions, and I really did feel that I dealt with a family business. They did long distance move for us, and storage. Then we had delivery and they did local move for my daughter in Toronto because she was moving for university. They gave me a good deal on the local move because I was a long distance customer, and they gave me very good service. The guys were great, and honest. One of them even spoke Russian like me so I was so happy to have someone help. It was a good move. I wanted to move around end of August, but since they were able to move us earlier, I was happy to be in Toronto by the first week of August. Good price and very honest service. I was really happy to write this (with my daughters help) and I would be happy to give their name to my friends and family.

Honest Service! My family and I were relocating from St Andrews, NS to Toronto, ON due to work. I received many quotes from many companies, and after a lot of communication back and forth with Troy Moving I decided to choose Troy Moving and Storage for my move. The thing that sold me was the customer service from the staff at the office. Whenever I called everyone knew who I was and was able to help me with my move and was able to answer any questions I had. Responses were always immediate and it never took much for me to have an estimated delivery date. The price was a bit more than what we expected, but I was ready for that since I knew that we had a big move (4 bedroom house plus garage and shed). The crew was excellent at pickup and delivery. As they were there for the pick up most of the day, we got really friendly with the crew and it was a good day and not stressful at all. Ended up chatting about other staff and I didn’t even notice when the truck was already full and ready to go. In Toronto, we didn’t have a house right away, so we requested storage, which they offered. But when we arrived, we ended up renting a home within 3 days, and they were kind enough to deliver the shipment with 24 hour notice. That’s when the response was so immediate and I was really happy with that. The delivery was so quick and painless. They came first thing in the morning and offloaded within hours. Gave me the rest of the day to unpack and do what I have to do. Everything was great about these guys, and I would definitely recommend them to other people. I know that they use their trucks which was great. Very clean and nice equipment, and nice to see that our stuff was not going into a dump truck.