I have had this alarm service for 8 years. I initially signed a 3 year contract, and they installed various alarm hardware parts for free. At the end of that term, I signed for yet another 3 year contract, which included more alarm hardware parts to be installed for free. I completed that term as well. Someone then called me about arranging to meet to sign a contract again, as the term was up. I told him I would now pay month to month, as there was no reason for me to sign a contract again. He told me that wasn’t allowed. After much back and forth between us, he convinced me to sign again, but I told him I would sign but for one year only, as we were just starting to look for a new house. He said he would send the papers out in the mail, I should sign and send them back. Well, I never got any papers in the mail, and never heard from anyone again in the two years since. Imagine my surprise when, because we were now moving into our new house, I phoned to cancel our service and was told I had to buy out the remainder of a 3 year contract! I told them I had never signed a contract, but they argued that I had VERBALLY agreed to it over the phone and that was as good as a signature. They had recorded the call, proof of my agreement, so I had no choice but to pay up. I knew I hadn’t agreed to 3 years, and told them so. All arguments fell on deaf ears, and I finally told them to produce the tape so I could hear it. I was sure that once the conversation was heard, they would not be able to charge me for a contract that did not exist. No tape was ever produced, but I received a bill for $146.76, for contract cancellation. This was less than the remainder of the contract, but I have no idea how they arrived at this number. A mere 40 days after getting that bill, I started to receive calls and letters from a collection agency. Reliance Protectron themselves never contacted me again. Now in fear that this mess would be a mark against my credit rating, but against my better judgment, I paid the bill. I am still in shock over the whole thing. How Reliance Protectron treats their long term customers is appalling. I was not someone trying to get out of their initial 3 year contract. I understand the necessity behind chasing down someone who does that. In that situation, the company needs to recover the costs associated with the hardware and installation. Heck, I can even understand that if someone has signed a 3 year contract that they should have to pay a cancellation fee if they wish to end that contract early. But I was not in either of these situations. Instead, this company has invented a contract that does not exist to get that last cent out of my pocket. I was a long term customer who had paid their bill every single month without fail for years, and this is my reward. Years and years ago, I had my garage broken into and stuff was gone. I did not feel as victimized then as I do now. I truly feel like I have been robbed. They invent nonexistent contracts and they use fear by threatening your credit rating to get you to pay bills that are completely unwarranted. They should be ashamed of themselves for using these tactics against hardworking, honest people.

I've been a customer for over 10 years and I am very pleased with the monthly monitoring service and fast response to follow up alarms, real or false , and any repairs e.g. Battery change. The price is competitive, customer service fantastic!

Reliance came to our door to sell us a home alarm package with monitoring. We were sold 2 room sensors, Co2 detector and wall unit as well as 3 door sensors. Reliance installed the items, however over the winter the door sensor batteries would freeze and would give a low battery warning. After numerous visits one of the techs said replacing batteries just leads to same issue, he put in an internal door sensor which can be seen but it works. I wont even get into the poor service from the monitoring company. You will always get automated calls and get cutoff when trying to get a hold of someone there. One time the fire alarm went off due to come cooking, and I called thru the panel, to have them not call the fire department. I got acknowledgement to not send the fire dept and they still came. As well when the alarm went off, usually they will call thru the wall panel to ask if everything is ok but they didnt. Overall, dont buy an alarm from Reliance, as they dont know their product and the monitoring has quite poor service.

We had a home alarm installed last year and the service has been excellent. The salesman and the installer were incredibly helpful. Explained the system in terms I could understand and did eveyrthing to make us comfortable using the new system. Would highly recommed this to any of my family and friends.

They came and installed a new alarm system in our house. While it was done in an extremely timely manner I was not impressed with the cleanup. I was told it would be like no one was at the house but there were piles of garbage where they worked.

They start off good but by the end you'll regret it and don't even think about moving! Their true colors shine through. They extended my contract without permission. Messed up the install in the new house and 7 months later they are still jerking me around.

reliance is a good company ..... i got system last july 2012 ... and the services totaly good . i had problem with my motion once i call my provider and the other the guy come to my house and change the motion sensor with the new one . reliance i best like services and good take care of there customer's

Some associate came to our door and asked us if he could talk to us about the home alarm system. We let him in he told us about the offer and told us that there would be NO contract and they would install the system for free and we could cancel at any time without penalty. When we got the first bill we wanted to cancel they said we signed a contract and when they sent us a copy of the contract we signed it had a three year term written on it but the funny thing was that our copy didn't have that and we had the original copy. In the end they cancelled without penalty so everything worked out but very disappointed in the employee who came to our house. It took a very long time thought and they kept threatening to send us to the collections agency.

we had a nice young man come to house and had install same day, it has been great and we now have peace of mind. they call right away when something go wrong so at least we know they are on top of things