I had no rush of replacing my older tank, and I had the company estimator - Dean visited my home for the options discussion. On the agreed day of installation (they had 3 days ahead - no rush indeed), the installer after unpacking the new tank informed me that it cannot be installed. Apparently Dean had no knowledge of what is the tank supposed to have as requirements. While my old tank was dismounted, and I had expectation to have hot water for that day, the company put me in a dire straits condition when I had no point of return (sure they mentioned to put back my older one – which was not quite an option). They could only give me a regular tank, while I, as it was discussed with Dean, wanted Energy Start, any of those which are high efficiency eligible for Fortis rebate. Dean assured me that the chosen on his discretion brand - John Wood, and the model suites my needs, as it, as he thought, did not require electric plug, and was within Fortis eligibility criteria. Swirl failed to show the professional estimation, put me in the condition of the option I did not consider from the beginning. While I had no much to comment on the actual installer work - he did what he could, I am very dissatisfied. Swirl showed lack of expertise in their own field, lack of professional leadership which all leads to bad customer care. I was not given desired options. Both the estimator, and the installed did not tell me the truth saying that ALL High Efficiency Gas Water Tanks require electric plug. That was nonsense as I found at least one model from Bradford White M-4-40T6FBN which is High Efficient and requires no external electricity. Swirl dumped on me the cheap, noise inefficient model taking advantage of me pressed in time, not even suspecting that I could be mislead trusting them as if they were professionals. I short: not professional, not flexible, not optimal price-wise. And the last, which is not the least, the model I was left with - JW840S38ES is at least twice as noisy compared to my older than 15 years tank. The burner, when it heats sounds like a jet plane turbine, literally shaking walls, while my older one from Rheem was almost silent. Very, very unhappy customer. I strongly advise not to deal with Swirl to anyone.

Company Response:

Hi Mike Thank you for taking the time to inform me of this situation. I will take this up with all involved and get back to you ASAP. I will do my best to make this right for you. Elke McCarthey Office Manager

Shawn did a fantastic job for our urgent faucet problem. We had to shutoff the water for the entire house due to a leaky faucet shutoff. He arrived in less than 2 hours to perform a temporary fix allowing us to turn the water back on. The next day he arrived with a new faucet to install, however there was a piece missing from the box and his supplier was now closed. The next day, Saturday was his day off, however he went to Maple Ridge, obtained the missing part and returned to complete the job. Incredible service, friendly manner and a great guy. Highly recommend Shawn for any plumbing job.

Our basement kitchen sink was spewing out drainage from other sinks in the house and flooded the entire basement, we tried calling many other plumbing outfits in the area only to get no definite time frame when the technician would arrive in,( I wasn't being unreasonable, i just needed a yes or no -not a big maybe). when the technician arrived he immediately got a water pump in action and got rid of the dirty pool of water on the lower floor, (something that they didn't charge extra for, unlike the competition had quoted). He cleared the plugged up drain all the way to the street connection quite quickly( about 25 mins after arriving). I would definitely recommend Mr. Swirl to anyone requiring any plumbing service who doesnt want to get ripped off by the other guys.

The shut off valve to my toilet was not working and pipe connecting the water tank was broken. There was no problem in getting the appointment. I was charged $435 to fix and it took them 1.5 hours worth of work. The new parts costed $60. That seems kinda high.

Company Response:

Hi Prashant, Thank you for letting us know. I would be happy to look into the charges for you. Can you contact our office and ask to speak to the office manager? Thank you very much Elke McCarthey

I wanted to let you know how much we appreciated the prompt response to our plumbing problem this morning. Chris was very efficient and knowledgable! We appreciate his customer service and going the extra mile for us. Many thanks! Judi

Company Response:

Hi Judi, Thank you for the great feedback. We really appreciate you taking the time to let us know.

Moving so we had to have our clogged toilet fixed .... Great customer service very friendly . Would defiantly call them again and will recommend to all my friends for sure !

Company Response:

Good Day, Thank you very much for your review :) Hope everything goes smoothly for you with your move.

I had phoned Mr Swirl to have a clogged bathtub drain cleared. Plumber Daniel came at the time the office had arranged, was friendly and courteous. He took time to explain the expected costs and what he was going to do, the noise the machine would make etc. He cleared the blockage and even filled the tub with water to fully confirm the pipes were clear. He had noticed the tub insert was loose and asked if I wanted that to be fixed as water could seep between it and the tub and cause problems. He pulled it out and the putty had dried up and was in pieces so he reputtied and reinserted the unit. He also tidied up after his work. I am pleased with the service.

Mr Swirl - Very disappointed and would not recommend. Originally charged over $350 for 1.75 hrs work, $162 in parts and a travel charge (apparently for volatile fuel prices??) of $29....totalling after tax over $600. After my wife paid (I was at the office) I called to discuss and learned I had been overcharged on parts by $110 (only a 200%+ mistake) and for my trouble the labour bill was dropped by $80 (so generously dropping the calculated hourly rate from $200/hr to $155/hr. Please check out my photo of what can be done in 1.75hrs..... My conclusion (possibly uninformed as I am not a plumber)...they either charge way too much or have less than skilled staff that take a long time.....either way I HAVE PAID FOR IT! I really hope the very expensive bypass works. Buyer Beware....According to the Govt of Canada website when the govt hired a plumber in 2011 they paid about $25/hr for wages...looks like Mr. Swirl either has a great deal of overhead or the government only hires the incompetent plumbers I guess. Get multiple quotes if you can (sometimes time can be of the essence and this isn't feasible)....Hopefully you can learn from my mistake. Funny thing is I believe these guys really think they did me a favour dropping the bill.....given they overcharged for parts in the first place...how is that? The $80 labour refund? Seriously $155/hr is doing me a favour?? Either I'm totally out to lunch on what stuff costs or I got the shaft.

They called me as they were enroute. They arrived in the time frame that they promised. My plumber was Sean and he was very easy going, polite and professional. His notes had said that the new toilet would be here. I said that I had made arrangements for them to pick up the toilet. In the past, a trades person may have been annoyed by this, but not Sean. He said "No problem, I'll go and pick it up now." He was very neat. Again, my experience in the past has not always been this way. Later on, I heard some running water in the toilet, so I called them to find out how to make an adjustment. They said that they would send Sean back instead. He arrived and was only too happy to take care of this for me. From my first contact on the phone with them, to finish, they were all so pleasant and professional. I would highly recommend them! Lynn