Very satisfied with the service and more important, the performance of the treatment systems. Martin took the time to explain the results from his water quality analysis and treatment processes that could resolve issues that were raised. He understood client requirements and delivered on what was needed. Dave, who installed the water treatment system was very accomodating and knowledgeable of treatment systems as well. The RO, Sulphur and Iron removal systems are effective.

Company Response:

Thank you so very much, Manny, for your favorable comments regarding the service, installation and information you received for both your Reverse Osmosis system and Iron Sulphur Removal system. It's nice to know how pleased you are with how you were treated by Martin (owner) and Dave (installer). We are certain that you will enjoy the benefits of pure clear water that these systems will provide for many years to come.

It's been more than 6 months since having our Rainsoft water treatment system installed. Our experience with Rainsoft of Ottawa has been excellent. This being our first new house outside of the city, we were a bit apprehensive about living with well water. To that end, we contacted about 8 companies to come and discuss what they could offer us. I suppose contacting 8 different companies was more than necessary but at least we got to see across the whole spectrum of water treatment companies in Ottawa. Out of that initial assault of water tests and sales pitches we narrowed our choices down to two companies. Rainsoft of Ottawa was one of those two. That's when we started barraging Martin with all sorts of questions. His knowledge and honesty about his product and the business of providing clean water definitely came through. In the end, Martin's expertise and his solid offer (good equipment and a lifetime warranty for a fair price) won us over. The installation of the system was quick and efficient thanks to Dave's efforts. On a side note, the system actually looks good. While looking good isn't the main point, it does inspire some confidence in that the company took the time to design their product well. With all that said, the true test of a company is not when things go perfectly and there are no problems. Months later we ran into an issue with the controller for our water softener. A phone call later we were speaking with Dave who walked us through some troubleshooting. We couldn't solve the issue over the phone but the next day the unit was fixed by Dave and everything was back to normal. It's nice when a warranty ends up being more than just words on paper. If you're still reading at this point, we hope we have conveyed our complete satisfaction with choosing to go with Rainsoft of Ottawa. If you're looking for a water treatment system, do your research, get in touch with several companies for quotes and make sure you also call Rainsoft of Ottawa.

Company Response:

Aleks, we really appreciate and thank you for your most favorable review of your recent experience with Eternally Pure Water Systems - from your initial comparison to other area company offers through to installation. We work very hard at keeping our customers satisfied pre and post purchase: from being on hand to answer questions; testing water samples; providing the best water treatment solution options; and staying in contact with customers to provide the best customer service possible ensuring complete satisfaction in choosing a Rainsoft product.

Recently had a carbon filter installed in my home. From the initial assessment by Martin himself, to the installation from David, everything was top notch. Since then i drink the water right out of the tap and no longer buy bottled water. Showers have never felt so soft and refreshing! Feeling and tasting is believing. Thanks Rainsoft.

Company Response:

Thank you Dan for your very favorable review. We appreciate the great comments our customers have about our products and service. We know that you will be extremely happy with your water for many years to come now that you are using a Rainsoft whole house carbon filtration system.

We received great service from Martin and are very satisfied with the final product. We also installed one at our office to offer better quality water to our patients at 323 McLeod Street.

Company Response:

Dr. Noel, Thank you very much for your positive comments. By upgrading from your countertop faucet to our Rainsoft Reverse Osmosis System and a Carbon Filtration System, we know that your family, office staff and patients will appreciate all the health benefits and improvements in the taste of your water that you will enjoy for many years to come.

We have had a great experience in working with Martin at Rainsoft, thank you very much. He has been very attentive and available to answer all of our questions prior to and also after our installation. The difference in our water is so nice, we actually have suds now that last more than one minute when we use dishsoap! We are very happy with our decision to go with Rainsoft Ottawa.

Company Response:

Leslie and Paul, it's so nice to hear how pleased you with our service here at Eternally Pure Water Systems, Inc - Rainsoft, Ottawa. I'm certain you'll really appreciate the many benefits your new TC Series Water Softener will provide for many years to come.

GREAT COMPANY! After looking into a couple of companies I decided to go with Rainsoft. I was really suprised when the owner Martin visited our house to review the products with us and test our water. What an excellent way to show you care about your potential clients aswell as your company. He answered all of our questions and concerns and to this day is there to help. Mark the installer/tech is also a great guy he is fast and efficient and is very knowledgable about what he does. Overall we are very happy with water system FIVE STARS. The water smells better, feels better and no more stained toliets, sinks etc. Also remember that a water system needs care just like everything else.

Company Response:

Many thanks for your great review! We're so pleased to hear that you are very satisfied with our products and service. We strive for customer satisfaction excellence and it sounds as if we are succeeding.

Eternally Pure Water Systems We most appreciate the difference in water quality in our home. Thank you! We are most pleased and satisfied in knowing that our new home and appliances will be protected by your systems - and enjoy the fresh water for drinking as well as improvements in the coffee anmd trea we so much enjoy! Your Rating Total Rating (out of 10) Overall, how satisfied are you with this company? 10 Very Dissatisfied Very Satisfied - Very satisfied - 10 How likely are you to recommend this company to your mother? Very Unlikely Very Likely - Not Applicable! Des

Company Response:

Hello David, Your HomeStars review is greatly appreciated. We're so pleased that you are more than satisfied to have the water protection your family needs now that you are using our Rainsoft water treatment products. We look forward to serving your family for any of your water related needs in the future. Enjoy your new home.

When the city changed our water and sewer pipes, we noticed immediately the smell of chlorine in our water - as the incoming water was temporarily by=passing the filter. We were very happy to have it return to normal. We are very happy overall with the 2 filters we have, and with the service from Rainsoft.

Company Response:

Karen, We're pleased to hear that you're so happy with your new Rainsoft product and with our service. Thank you for your great review. We do take pride in knowing how satisfied our customers are!

My husband and I are very pleased not only with the product but with the company as well. We had some ongoing issues with the water in the house. The new filter solved our issues but moreover we actually had a follow-up call from Marc to make sure we were satisfied. Simply Superb. Diana and Yury

Company Response:

Thank you, Diana and Yury, It's great to hear that you are so satisfied with our Rainsoft product and with our service as well. We're here for you - just a quick call away.