We had a very old water softener that came with the house when we bought it...the old softener decided to kick the dust ata 4 am in the morning water everywhere. We called and saw a number of water softener companies and decided to go with Rainsoft Eternally Pure Water Softeners. The owner was very accomodating, proffesional and knew his stuff...the price was right. Dealing with a smaller company we are not just a number. We have had our water softener for about 2 months now adn we love it. It's very quiet. Mr Burrell the owner as called to find out how everything is whih I thought was great to follow. To me this shows the care he has for his clients. Thanks Rainsoft Eternally Pure will recommend you to anyone we know who wants to buy a water softener.

Company Response:

We're happy to welcome a new client family member and thank Michele for her review and appreciate her positive comments. We provide Ottawa area customers with first class water treatment systems at very reasonable prices. For 60 years Rainsoft has been committed to keeping our clients satisfied with top notch service - our number one priority. Michele, we know you'll be very satisfied with your water softener for many years to come.

We had a reverse osmosis system installed a year ago and are very happy with the product.The service was excellent. I enjoy drinking water that does not smell or taste of chlorine.

Company Response:

Thank you, Penny, for your positive review. It's great knowing you're so pleased with our Rainsoft product and our 'special' touch - excellent service! You must be very relieved to have safe drinking water, when nowadays, we are hearing so much about the dangers of the chemicals and pharmaceuticals lurking in our drinking water, even though the water has been treated at municipal water treatment plants.

Just wanted to thank Martin for his service. When we purchased this system 3 years ago we were told it had a lifetime warranty. The system broke on us last Friday and Maritn ordered everything he needed and it has all been replaced at no charge to us.It is nice to seee a company follow through on their word.

Company Response:

Nadine has just joined our 'happy customer' family here at Rainsoft Ottawa. We're so pleased that she took the time to let you know how satisfied she is with our service. Thank you, Nadine, for your review and yes our lifetime warranty means so much to all our customers.

We've had a water filtration system (UV light, water filtration and water conditioner) for about 7 years now and love it. The year after we had a reverse osmosis system installed because are fish were dying in our aquarium. We've always had great service from Martin and his installation crew; they are very courteous and friendly. They also give you a reminder call each year to remind you when its time to change your filters and UV light which shows that they care about you and your health. I would recomend them to anyone!

Company Response:

Many thanks, Nicole for such a positive review about out Rainsoft Ottawa water treatment systems. It's always so nice to hear from one of our long time customers. I'm certain that your Ultra Violet water disinfection system, Reverse Osmosis system and your Water Conditioner will keep your family and your pets (fish) very pleased with your treated water for many years to come. It's been our pleasure to provide your service needs over the years.

I picked up my filters two days ago. The crew is very polite and helpful. The water tastes great, as usual. Do not hesitate in dealing with this company at all.

Company Response:

Another very happy Rainsoft Ottawa customer!!! It means a lot to us to hear positive feedback from our customers. Thank you for taking the time to write a HomeStars review.

I've had my system for 2 years and recently got one for my parents. Water tastes great & service has been fantastic - no more lugging cases or jugs of water - they even come every year and install replacement filters!

Company Response:

Welcome, Louise, to Eternally Pure Water Systems’ ever growing Rainsoft customer family in Ottawa centre town. Each day I receive alerts about the dangerous toxins showing up in our water and we try our best to 'get the word out there' about this alarming situation. As you stated, you will have great tasting water for many years and also no more worries about the dangerous toxins in your water. I'm sure you and your parents will be happy with our follow up service in the future.

We have been very satisfied with the level of service provided by Rainsoft of Ottawa (both pre- and after-sale), as well as by the quality of out water purification system. Our water naturally has a lot of sulphur and iron minerals, and the system installed by Rainsoft manages to remove these to the point where we don't taste them at all! We are definitely very happy with our decision to have gone with Rainsoft for this.

Company Response:

Luc, it's great to hear such favorable comments about our Rainsoft Water Treatment products and service. We trust that your review will help others decide to choose our products. I just spoke with a customer who's had our equipment for 25 years without any problems, so I know that you will be enjoying the benefits of clear, delicious tasting water from our systems for many years to come. Thanks for your review.

Very happy with Martin's explanation of equipment and water sample results. He showed up when he said he would and his explanation was clear and concise. I would also like to add that Dave, the installer, was fantastic as well (and Jacob). Going into the installation I was very concerned about the removal of our old system as it was a Potassium unit. Dave and his son were very respectful of our home and removed the equipment without even a drop of water hitting the floor (even though they had to go a long distance to get the equipment to the garage!). They were running a little late and called ahead to let me know what their ETA was. Thanks Dave for doing a great job, I really appreciate you diligence. Linda Farr

Company Response:

Linda, we're so pleased you took the time to write such a favorable review for Rainsoft Ottawa, Eternally Pure Water Systems with HomeStars. Customer service and respect is of the utmost importance in our business approach with our customers. We're certain that you will find, "Feeling and tasting is believing!" (quote from a new customer recently) evident now that you have your new pressure tank, Oxy tech iron/sulphur removal system and EC4 water conditioner.

Very satisfied with the service and more important, the performance of the treatment systems. Martin took the time to explain the results from his water quality analysis and treatment processes that could resolve issues that were raised. He understood client requirements and delivered on what was needed. Dave, who installed the water treatment system was very accomodating and knowledgeable of treatment systems as well. The RO, Sulphur and Iron removal systems are effective.

Company Response:

Thank you so very much, Manny, for your favorable comments regarding the service, installation and information you received for both your Reverse Osmosis system and Iron Sulphur Removal system. It's nice to know how pleased you are with how you were treated by Martin (owner) and Dave (installer). We are certain that you will enjoy the benefits of pure clear water that these systems will provide for many years to come.

It's been more than 6 months since having our Rainsoft water treatment system installed. Our experience with Rainsoft of Ottawa has been excellent. This being our first new house outside of the city, we were a bit apprehensive about living with well water. To that end, we contacted about 8 companies to come and discuss what they could offer us. I suppose contacting 8 different companies was more than necessary but at least we got to see across the whole spectrum of water treatment companies in Ottawa. Out of that initial assault of water tests and sales pitches we narrowed our choices down to two companies. Rainsoft of Ottawa was one of those two. That's when we started barraging Martin with all sorts of questions. His knowledge and honesty about his product and the business of providing clean water definitely came through. In the end, Martin's expertise and his solid offer (good equipment and a lifetime warranty for a fair price) won us over. The installation of the system was quick and efficient thanks to Dave's efforts. On a side note, the system actually looks good. While looking good isn't the main point, it does inspire some confidence in that the company took the time to design their product well. With all that said, the true test of a company is not when things go perfectly and there are no problems. Months later we ran into an issue with the controller for our water softener. A phone call later we were speaking with Dave who walked us through some troubleshooting. We couldn't solve the issue over the phone but the next day the unit was fixed by Dave and everything was back to normal. It's nice when a warranty ends up being more than just words on paper. If you're still reading at this point, we hope we have conveyed our complete satisfaction with choosing to go with Rainsoft of Ottawa. If you're looking for a water treatment system, do your research, get in touch with several companies for quotes and make sure you also call Rainsoft of Ottawa.

Company Response:

Aleks, we really appreciate and thank you for your most favorable review of your recent experience with Eternally Pure Water Systems - from your initial comparison to other area company offers through to installation. We work very hard at keeping our customers satisfied pre and post purchase: from being on hand to answer questions; testing water samples; providing the best water treatment solution options; and staying in contact with customers to provide the best customer service possible ensuring complete satisfaction in choosing a Rainsoft product.