Category :
Heating & Air Conditioning
Address:
3100 Harvester Road Unit #6 Burlington , ON L7N 3J1
Owner/Manager:
General Manager

Boonstra's One Hour Heating & Air Conditioning

Company Profile Boonstra Heating and Air Conditioning started in 1961 as a one-man operation out of the basement of Clarence Boonstra’s home on Algonquin Street. Shortly there after Clarence purchased the current location across the road. From its meager yet ambitious beginnings, the company has become one of the largest heating and ...

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Reviews for Boonstra's One Hour Heating & Air Conditioning

Show:

Jul 03, 2012, BURLINGTON

10

Wow, these guys are great! I used their website to set up an email appointment first thing this morning. Received a confirmation email, several phone calls and a technician who arrived as promised. ALL IN THE SAME DAY!! Exceeded my expectations. P.S. Ron the service tech recommended a service plan and I am going for it!

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$400.00

Apr 03, 2012, Burlington

8

The initial visit from the salesman (Mr. Errington) was very informative. He took a look at all the existing equipment and asked me if I had been having trouble with my furnace as he pointed out a poblem and told me what to expect as future problems. I had actually been have those very problems which is why I was looking into replacing the furnace not to mention the very inefficient and energy hunger A/C. I was very impressed as I had other people in for quotes and they didn't even look at my existing equipment or where it was installed. The gentlemen who did the installation worked very hard and were very professional and when they ran into a problem explained all my options so I could make an informed decission. I was even more impressed when the Sales Manager called me and thanked me for my business and ensured me that I was getting the best installation crew as I had a few concerns around the fact that I had a finished basement. The expression 'You get what you pay for' definitely fits in here with this company.

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$8,000.00

Mar 28, 2012, Flamborough

10

I've used boonstra for a long time now...it is not easy finding a contractor you can trust and once you find one you should hold onto them...I've had boonstra do annual maintenance on my system for a while and when I needed a new system I didn't even look elsewhere...full hvac system with some upgraded filtration and duct cleaning...topped off with what I believe to be the best warranties and guarantees in the industry...they truly have the best people working for them...we've never had a disappointing encounter...thanks for years of great service boonstra!!!

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$9,000.00

Mar 25, 2012, Burlington

0

I’m glad that Boonstra’s has so many happy customers and so many glowing reviews! My experience with this business has been somewhat less wonderful. I had a complete HVAC system installed by Boonstra's in June, 2004. Every year since then, I have paid them for an annual service contract. One of the provisions of the contract is annual furnace and A/C inspections by the above-noted company. I called Boonstra's customer service on Feb. 29, 2012 to find out why they had not called to arrange my winter heating system inspection yet. They informed me that I had cancelled my service contract in June, 2011. I replied that I had RENEWED my contract in June, 2011; NOTHING had been cancelled. I then provided them with the dollar amount and date of the June, 2011 service contract renewal payment from my records. After transferring me to 3 different people within their organization, they finally informed me that they could not honour the terms of the service contract until I could prove that I had renewed it last June. This is very unprofessional in my opinion; I had been under the mistaken impression that I was covered by a service agreement; what would have happened if I had an unforeseen heating emergency on a cold winter night? If their records had erroneously not been updated to show my service contract renewal, they should have at least sent me a note or email telling me that my contract would be expiring shortly unless they heard from me. The matter could have been sorted out then! A reputable company would have followed up at the time, not have just ignored it until the customer called for service. Remember, I had been renewing the contract every year since 2004. And no, I did NOT inadvertently forget to renew my contract last June; I sent the renewal payment back to their office with their technician, who had inspected our A/C on June 21, 2011.(Canada Post was on strike at the time, so I avoided any potential payment delays by doing this.) One of the 3 customer service people I spoke to on Feb. 29/12 admitted that Boonstra's had been having some major problems with their record-keeping since they moved to Burlington from Waterdown a few months ago. In any case, when asked to prove that I had in fact renewed my contract, I responded that I would much rather just look for another HVAC service provider. Prior to the above customer service disaster, I had been contemplating ending my involvement with Boonstra’s, because the reliability of service had deteriorated significantly over the past few years. Service appointment no-shows and last-minute re-scheduling of service calls booked weeks in advance had become Standard Procedure for this outfit. According to several of their service technicians, ownership/management changes in this business around four or five years ago led to their downward spiral. Steer clear; there are plenty of more reputable heating & A/C companies out there.

3 of 3 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$220.00
What could this company do to improve their services?
Hire a competent Customer Service Supervisor or Office Manager. All businesses make mistakes; professional businesses don't lose customers because of those mistakes. they resolve the problem and move forward.
Any advice to offer fellow homeowners facing a similar project?
Never pay for a service contract, or any other pre-payment for goods or services by credit card. It's too easy for these types of operators to say "You're out of luck; we never got your payment information." Always pay for such things by cheque. It's a lot harder for these businesses to deny the existence of a cashed cheque. Plus, if they goof up and lose the cheque, you know there's a problem because there's an outstanding cheque showing on your bank account months later.
Company Response:
I am truly sorry to hear you had such difficulty in renewing your membership agreement. As we discussed, there must have been some sort of serious miscommunication on the renewal process. It should actually be quite easy to renew a membership, and can be renewed at the time the technician is at your house performing your preventative maintenance. For certain, our records indicate that you had not paid to renew your membership, (which was confirmed by you when we talked on March 28th), and the status of your membership would have “expired” when the failure to renew occurred. Our records indicate we reached out to you in August of 2011, and left a message. Admittedly we should have been more aggressive with your renewal. Today we now process Visa payments right on site, as this makes for efficient payment processing. We feel terrible that we let you down, because you have been a customer in good standing. Had you run into any sort of heating or cooling challenges (such as a no heat or no cool), we would have assuredly grandfathered your membership status in. It is our goal to retain our club members. In hopes of resolution we did offer you three years of Free Membership as compensation, but at this point you have declined. Maintenance agreements are a very important part of our business, and we value each member. The renewal process is very easy, and can be done at anytime. In fact, we have over a thousand members who have been with us for more than 15 years. At any rate we let you down, and for that we do apologize. If at some point you do reconsider, please reach out to us. We have new customer loyalty rewards now, and we would make sure that you would be well compensated. Todd, General Manager

Mar 03, 2012, Hamilton

10

Boonstra is wonderful! The quote they gave was what it cost. They also were true to their offer of don't pay for a year. And they were fast and efficient when they took out our old furnace and put in the new one! Great service, wonderful people! We are very very happy. I'm a Realtor so I am very picky about whom we choose to service our own home.

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$3,000.00
Company Response:
Thank you so much for your great comments. We appreciate it.

Mar 03, 2012, Hamilton

10

my furance was not working. i was recommend by my father to call them. marcel was able to fix my furnance in one hour and the guy that fix the furnance was very pleasant and should me the problem. I would have no problem reccomending them.

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$500.00

Feb 29, 2012, BURLINGTON

10

Very personable and helpful maintenace employees. Have had this company several times in the past. Always come when they say and are dependable and we feel trustworthy. Would have them again.

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$99.00

Feb 28, 2012, Hamilton

10

My hustand and I were leaving for Hawaii on the early morning February 10, 2012. Our furnace stopped working on the evening of February 7th! We had an emergencey on hour hands! (We had people scheduled to stay at our home to 'house sit' while we were away) We called Boonstra's One Hour, and expained our problem, and the urgency. They had a technician our to our home the following morning. The technician (Mark) did a repair/tune up, and had the furnace 'purring' within short order. He put us on a one year maintenace program (we're covred now for a year), and the pricing was extremely fair ... actually less than the cost of a normal service call. We were extremely pleased with the office, the technican, and the cost ... and we were able to get away to Hawaii with piece of mind. We would (and now DO) highly recommend Boonstra ! They do what they say they'll do!

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$0.00

Feb 14, 2012, Hamilton

10

We needed a new furnace in our house. Ours was on the fritz and it was the middle of january. First we tried the one man contractor, but one was a no show, the other came looked and never wrote back. The next day we received a Boonstra flyer in our mailbox, we called and a rep was fast to help us with our furnace dilemma. Devon Williams was our rep for Boonstra and he was a great rep he came to our house measured every window and door, and answered any questions we had about our situation, and was very helpful and knowledgeable The next day the crew were at it and had a entire furnace and ac installed in our house before I was home from work. Just wanted to say great job to all those at Boonstra one hour heating and air conditioning that helped install my new furnace.

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$8,000.00
Any advice to offer fellow homeowners facing a similar project?
great company fast friendly and very helpful

Jan 27, 2012, Ancaster

10

Our furnace conked out and they were there immediately. From the initial phone call they proved to be a reliable, honest local company you can trust!! Very knowledgeable and willing to take the time during install and post sale too. Highly recommend!!

0 of 0 people found this review helpful.
Helpful? Yes No
Approximate cost of services:
$8,000.00

The reviews on this page are the subjective opinion of the Author and not of Home Stars Directory Inc.

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