Very bad Customer service - huge time to wait for the installer. We have brand new house and Deluxe Alarms are contractors of our builder to install alarm and plate and activate the internet lines inside the house. I notified them a while before closing that we need to schedule the installation a day or so after the closing - they were able to do that only a few weeks after, and were not able to complete the installation (some technical issues). The technician told us that he will organize re-visit, after couple of weeks of silence from them I send an e-mail - and no answer. We now more than month after the closing and alarm still not activated. When I tried to call Customer Support - I got a few times answer - we will just grab your file and call you back - never no one called back. Same happened at least 3 times. E-mails are left without answers - just ignored. It is very very annoying to get any answer. We signed with them as per builder proposal for 3 years service - and I just afraid if we will need again their Service support again during that period - it will just again pain

Alarm service did not worked in my basement,After calling service it was fixed with no time. I have alarm services from Grand alarms installed in other two places and they all working 100 %

Melinda in Customer Service has been a pleasure to deal with...she scheduled service to have a Technician connect our VoIP Modem to the alarm panel, then Renewed our Deluxe Alarms Services as well updated our Banking Information. We are happy with the services provided to us by Deluxe Alarms and would recommend to friends and family

I recently had an alarm system installed in my new home.Customer service rep Amanda powar was very polite and professional and made the process of installing go smoothly.I am very satisfied with the service.Thanks lubna

We just had our front door replaced and I called and spoke with Melinda in Customer Service who quickly scheduled an appointment for the Technician to come to our home to replace the door contact and to provide a full system check including testing to the Monitoring Station. We are happy with the services provided by Deluxe Alarms and would definitely recommend their services to our family & friends!

Called to set up an appointment for the installation of the alarm sysytem with Amanda. The service provided was professional, courteous and informative. I will defintely recommend them to family and friends.

I owned new home and needed the Deluxe Alarms because I was new in the neighborhood and been in the service for almost more than 2 years. I am very satisfied with the service. Fara was very helpful in helping me with giving me different options with Deluxe Alarms..and provided help I needed. She was very helpful and able to understand my needs.

Had an alarm system installed by Deluxe Alarms in my new home. Customer service rep Amanda Powar was very helpful in setting up the installation appointment, reminding me of the appointment, and letting me know what I needed to have ready for the tech the day of installation. Amanda was polite and professional, and made the process of installation go smoothly. Thanks! Daniela

Spoke with Melinda in Customer Service regarding some questions regarding my Deluxe Alarms Account, Melinda was understanding and followed up with her Direct Contact Numbers should I have any questions in the future