Convertible Heating And Air Conditioning

Great experience with our furnace and air conditioning purchase. Our sales rep Marnie was extremely knowledgable and made us feel very comfortable with our purchase. Our installers, Team Adam were professional, tidy Nd respectful of our home.

Convertible Air was great from the very first call I placed. Chris came over to my house and was very professional. He took the time to explain everything to me. I asked a lot of questions and Chris was terrific and very patient with me. Set up the date for the work to be done. David and Craig were very punctual and did a great job. They removed all the garbage and cleaned the area where they worked as well. Very polite guys. Again, did not mind me asking more questions and explained the operation of the a/c and furnace to me. I will DEFINITELY recommend Convertible Air. In fact, I already have.

I am extremely satisfied with the work done by Convertible Heating & Airconditioning. The technicians were very professional and completed the installation on the due date. Their customer service is fantastic. I will definitely recommend my family and friends to them. Keep up the good work Sam & Team.

We bought a new home in Aurora. we needed to purchase a A/C and we were recommended this company for their good service. I called them up and spoke to Sam who was very knowledgeable and gave us good advice on what we needed. With in a week we had the air conditioner in stalled. They were on time for the delivery. They where fast and efficient. They explained how to maintain it and run it efficiently .
I would highly recommend them to anyone who is looking for an air conditioner or heating unit.

This is my second time around using Convertible Air to install my A/C over a period of 8 years and would not think twice about going with another company. Most other installers don't want to make the trip out to your house to ensure they are selling you the correct product for your home needs. Chris came and determined the right size A/C that we needed instead of selling us a larger one which we didn't even require due to new homes being built much more energy efficient. When I called this time around, it was after 8pm and his Dad called me back to confirm what I needed - which really shows how family owned business is run!

We had an issue off no cold air Moe came out in a timely manner and fix the problem quick and clean, Which was a leak in the pipe inside the wall. Now we are cooling down. Thanks again Moe for all the hard work we appreciate it.

Mike and Sibby

Just got the install complete and couldn't be happier. Marnie the GM was extremely polite and helpful, often giving us long paragraphs to explain what we needed or what the difference was between different units, even advising us to go with the more economical option.

The installers arrived on time, and got to work, we had scheduled for a full day but they were in and out about 3-3.5 hours, didn't even take a break. Showed me what I needed to do, and everything works fine. I'm very impressed with this organization and would recommend it to friends/family.

Dealing with convertible was great, from the initial phone call to the install. Marnie explained a lot to me over the phone and was very patient. She let me take time to do my own research and make an educated decision. She even called me back on the Saturday of a long weekend.

I have since referred my brother, friend, and a neighbour over to Convertible for AC quotes as well.

Pricing was very competitive from the other quotes I got as well.

We purchased a new AC and furnace from Convertible in March 2016. Our sales person was Michael and he was a pleasure to deal with it. He answered all of our questions quickly and thoroughly and encouraged us to call him any time if he could be of further assistance. The furnace was installed first and Convertible agreed to return later to install the AC since we were doing some digging around the house. So far so good.
When the furnace was installed, that same evening we had no hot water. None of the individuals in our household are versed in the workings of the water heater, furnace or AC. We called the service number and they came out the next day to fix the problem. I believe it was something like the water heater flame just had to be reignited. The technician was supposed to come between 10 and 11 am and nobody showed up. When we called the service number again we were told the tech would come at 12:30. He ended up coming closer to 1 pm. When he didn't show up on time I had also e-mailed our sales person to advise him of this because I was concerned nobody was coming at all. Our sales person spoke with the owners or supervisors and apparently they told him that they had offered to come out that same evening that we had called but we declined and opted for them to come the next morning. That part was completely untrue. If they had offered to come out right away, I would have gladly taken them up on that offer so I could take a shower before going to bed! Anyways, they did come out and fix the problem so I was satisfied for the time being.
Now it is May 2016 and I called them on Friday to let them know my AC seems to be leaking. I was told it was probably ok to continue operating the AC and a tech would call me to set up a time to come out. The tech called the next morning and said he would come Monday between 12 and 2 and that it was ok to continue operating the AC unless we saw white ice building and then we should turn it off. So now it is Monday, and the tech called at 12:54 to let me know that he is not coming because the leaking is just water and it is normal and they are not going to come out for that when there are people with no cooling out there. I completely appreciate the art of prioritizing and I can even believe that the water leaking is normal from the humidity and condensation. What I don't appreciate is taking the day off work to wait for a tech who then calls and says he is not coming because the water is normal. Why didn't he tell me that it was normal on the weekend when we spoke so I didn't have to waste my time? I called the service supervisor Sam and he offered a very insincere "sorry" and said that once he figured out it was just water they realized they didn't need to come out. It took an experienced technician that long to figure out it was just water? Apparently the water is normal. If that is the case, I wouldn't have known that because our old AC unit didn't ever show any water leaking or pooling around it. So of course I was concerned when I saw a liquid leaking from the unit as that was not the norm before.
I chose Convertible after receiving various other quotations and reading their reviews online and really thought I was going to be dealing with one of the best. I have to say that so far I am unimpressed with their service, mainly because there seems to be no consideration for my time as a customer. I am not an unreasonable person but when I've paid your company thousands of dollars, I expect some kind of mutual respect. I don't know about everyone else, but I don't have time to sit around waiting for tech guys that don't plan on showing up. I hardly ever write reviews unless I have a really positive or really negative experience but felt that people should know what they might expect service wise after investing a good chunk of money. Hope my dealings with Convertible will be more positive in the future.

Called for a quote and spoke to Sam. He was very friendly, informative and answered all my questions. He gave me a quote which was very reasonable. When I called back to book he told me he would send his best crew and indeed he did. The guys were great and did an amazing job. I was billed as quoted, the guys showed up on the day and time I was told they would. The unit is working great. My home is cool! I would 100% refer family and friends. Thanks Sam!