My husband & I contacted DrainCity when our basement flooded back in July of 2012. Water came up from the city line and when Viktor came out to see our basement he recommended the installation of a back water valve. While we were initially pleased with the work done by his crew, time proved us wrong. It quickly became evident that the $2600 we had spent was money wasted, as the back water valve does not function properly. Whenever it rains, water comes into the pit and fills up the pit. It doesn’t go away, even days later, and so we are forced to open the valve to let the water drain down the pipe. We have to leave the cap off the valve in order for water to drain down, rendering the back water valve completely useless. It cannot function when the cap is off. But leaving it on, especially during a rain storm (which is when you’d want it on the most) causes the pit to fill up with water and that itself will over flow into our basement. Even worse, is that I recently contacted DrainCity and Viktor about this problem and was told that if we wanted anything done to fix the problem we would have to pay for it ourselves. When I politely expressed my opinion that I felt DrainCity should honour their work, Viktor told me “Well, that may be how you think but we think differently.” DrainCity has proven to be nothing but unprofessional and I would definitely NOT recommend them or their services, for fear the job could go wrong, and they’d leave you high and dry, just like us.

Scope of work: - Upgrade water service from city limit to meter to 1" copper. - Install new floor and sink drains in basement floor. - Replace clay sewer pipe up to city limit with PVC and install a backflow valve. The workmanship, turn-around time and cleanliness of this job were excellent. The work required several concrete cuts and holes to be made - these were efficiently made and well patched up. The crew were very competent and hard working. The job started on time and finished ahead of schedule, even though the scope of work turned out to be larger than originally expected. One incident occurred that we do want to note - the crew used electricity from the neighbouring house (an external outlet) without asking, which significantly upset the neighbour. However, the company showed redeeming care by later apologizing directly to the neighbour and offering to make up the electrical cost. Although the incident shouldn't have happened in the first place, we felt the company were thorough in attempting to correct the mistake. Overall, the work was skillfully executed, the crew (including management) showed great care for the job, and the value was excellent for the scope. We would not hesitate to recommend this company.

When I bought my house three years ago, I was told that there was a minor plumbing issue (a missing piece of pipe to the second floor). Unfortunately that was not the case. Beside the missing pipe, a furnace contractor noticed that the plumbing in the basement was configured so that the toilet drain was flowing out to a floor drain in the kitchen. I got 5 different quotes from drain and plumbing companies to fix this problem. The quotes went up to $10,000. (This particular company wanted $300. to give me that quote. The plumber said it was to get people to pick their company because the potential client had already invested money toward the job. He was asked to leave.) I chose DrainCity because their quote seemed to be the most fair and clear. Each part of the job was itemized in writing and explained to me in simple terms by Dimitri. I was not charged for the quote or made to feel that the issues were dire or complicated. As the agreed upon work went along, other problems were found. This was my worst nightmare because I knew I could be held over a barrel. I wasn’t. Each new job was reasonably quoted, fully discussed and added to the invoice. In the end Dimitri and Yaroslav did more work for me than the other quotes and they were still the most reasonable. They showed me everything they had completed before they filled the areas back in. And, after digging up part of my basement floor (Yarsoslav was waist deep in the hole when I met him) and then ripping up the floor in the upstairs bathroom to replace corroded pipes, they left my place cleaner than when they started. Dimitri and Yaroslav were always punctual, extremely neat and they worked, without any drama, until everything was tested and working properly. Beginning from a situation I was dreading to confront, I certainly felt in the end that the best thing that could have happened, happened, thanks to Dimitri and Yaroslav. Recently, a water pipe burst in the winter cold snap., flooding my basement bathroom. I phoned DrainCity and Dimitri called me back within minutes (from a party). The pipe was capped closed by a good-hearted, handy friend in the neighbourhood. But the whole concrete floor had to come up. Under the concrete was old decrepit clay pipes that crumbled when moved. I wouldn’t have called anyone else but DrainCity. Again, Dimitri and Yaroslav got the work done for a very fair price with no drama. Can't brag enough about them... Susan, Toronto

I contacted DrainCity regarding a clogged kitchen and grease trap.. From my inital conversation with their representative Elena, they demonstrated professionalism and attention to my needs and worked to get me help asap. The plumber Dimitri was on time and demonstrated a high degree of professionalism. He took care to ensure that the work was done well, any mess cleaned up and provide advice for future prevention. This company and its employees have provided me with the best experience I have had with anyone in this industry. Highly Recommended.

Our basement drain was backing up, we had it snaked. Drain City walked us through the various scenarios that could be causing the issue and recommended what we could do to fix it if the snaking didn't work.

Over all satisfied with services and friendly during communication and at job very professional with work. My recommendation to totally dependable for people looking for quality work and professionalism and commitment.

DrainCity send me a contractor called Victor right away and he took his time to fix my main water valve.He used the best material. cleaned everything afterwards.Have never seen that before.I can really recommend Victor and DrainCity.

Company Response:

Thank You Ali, we are very happy to hear that you had a great experience with DrainCity, and that the situation was fixed with your water valve. We take pride in exceeding customer expectations, thank you for choosing DrainCity.

I called DrainCity Plumbers because of their senior's discount. A month ago I noticed a wet spot on my ceiling that would come and go. My son tried to fix it by tightening a pipe in the upstairs washroom and changing the washers. The wet spot came back larger than before. Dymtro, a master plumber, and a colleague came and went to work right away to diagnose the problem. Very pleasant hard-working guys. They located the problem and fixed the leaking pipe quickly. They also changed a lever on my water shut-off valve that wasn't working for free. And, they informed me of the City of Toronto generous subsidy program, which I would qualify for. They suggested a back-water valve and a sump pump. I am going to proceed immediately with that. Thanks guys, you were wonderful company and did an awesome job. Company response: Marianne, we really appreciate your review and taking the time to write it. You are smart to proceed with the City of Toronto subsidy rebate program now because combined with your senior's discount and the 80% subsidy, it will save you a lot of money. Please note that the subsidies are on a first-come, first-served basis, so proceeding now will ensure the subsidy will be available to you. Your DrainCity team.

Company Response:

Company response: Marianne, we really appreciate your review and taking the time to write it. You are smart to proceed with the City of Toronto subsidy rebate program now because combined with your senior's discount and the 80% subsidy, it will save you a lot of money. Please note that the subsidies are on a first-come, first-served basis, so proceeding now will ensure the subsidy will be available to you. Your DrainCity team.

My kitchen sink would barely drain for the longest time. DrainCity located the blockage, snaked my drain a long way to the blockage. They were quick, efficient, clean, reasonably priced and professional. It was completed in about an hour. Very good work.

We finished semi-renovating our upstairs bathroom and did most of the work ourselves. We loved the end result except one thing - our low, very low water pressure. (Something we had to deal with since we moved into our home almost eight years ago.) After visiting a number of plumbers' websites we called two companies for quotes. We felt comfortable speaking to Terry of DrainCity on the phone and arranged for a site visit and quote. They were respectful, courteous and checked our valves, water meter and our feed line. We needed to replace our feed line because it was too small and it was corroding. Fortunately, we were able to go on a payment plan. They kept us updated every step of the way. Finally, we have water pressure, making all the work we did on the bathroom worthwhile. Nice guys. Great job!