Bill at GetFresh came to my rescue in August 2009 when my son had an "accident" in his bedroom. Lucky for me, Bill was in the area and came the same day to "clean all my poop" (as my 2 year old son tells it) from the carpet and chair. The same day!! Not only did he NOT charge me, but he left me with a bottle of what I like to call the magic-spot-cleaning-solution and when I told him I'd hire him to do the rest of the house, he told me the carpets were fine and would be ok to wait another year. It was so refreshing not to feel like someone was using an unfortunate situation for their own benefit. Consequently I recommended GetFresh to several friends and then had Bill do the whole house, top-to-bottom, in August 2010. I was thrilled with the results and happily continue to recommend GetFresh's services. PS - that spot-cleaner really is magic... :-)

Company Response:

Thanks Kristi for all the referrals! It still amazes me as well what VOC free, hypoallergenic, soapless and detergent free carpet and upholstery cleaners can do. Best of all no residue or resoling problems and its so safe to use around kids and pets. It costs more to clean carpets the right way but doing so greatly extends the time between cleanings while also extending the life of the carpet.

I really appreciate that it is an owner-operated company. The owner is accomodating, pleasant, and efficient. He works quickly, thoroughly and takes pride in his work. He does a good job as wella as doning little extras like cleaning the front door mat.

Company Response:

Thanks Marianne. One can can have the best equipment but in the end much depends on the person doing the work.

Excellent quality of service. I have used many carpet/furniture cleaners and Bill does the best job of any that I have used. Price is a little more than most but well worth it. I would rather pay more and get the results than spend a little less and not look like anything was cleaned.

Company Response:

Thanks Diane for the review and all the work over the years!

I have been dealing with Bill from "Get Fresh Carpet Cleaning" for 3 years now. His knowledge, workmanship and professionalism should be an example for other carpet cleaning companies. Bill has years of experience in this field and provides a quality service at a competitive price. I would recommend "Get Fresh Carpet Cleaning" to every home owners that do care about quality work.

Company Response:

Thanks Charles! It has been a pleasure to work for someone like you that does research and understands what is important in properly maintaining carpets.

My carpets look wonderful. Bill is a true professional. He answered all my questions including the ones I didn't even know to ask. Would strongly recommend him to anyone and I already have.

Company Response:

Thanks Rhonda for the review. It was a pleasure to be able to alleviate your concerns regarding the indoor air quality of your new home. Hypoallergenic, VOC Free and No Residue Carpet Cleaning is important for a home environment with exotic birds. In addition, it is vital to avoid the use of portable systems as contaminants are recycled back into the home which adversely affects the indoor air quality.

Carpet Fresh Carpet Cleaning uses organic cleaners and is very delightful to deal with! It comes down to this statement: Do you want your carpets cleaned, or do you want clean carpets? With Carpet Fresh, you "always" end up with clean carpets!!!!

Company Response:

Thanks Lee. I enjoyed seeing first hand the work you do as well. You are a first rate contractor and are loved by your customers.

Outstanding Service! Bill cleaned our carpets for the first time since we moved into our home 4 yrs ago. Even thought the carpets are 10 years old, he made the carpets look brand new. I love the fact that the products he uses are eco-friendly, natural and safe, especially for our toddler and cat. Bill operates on high standards and customer service is his priority. Recently, there were a couple of mishaps on our carpets and Bill made the time to come over despite his busy schedule. He removed the stains completely and provided us with a complimentary spot cleaner. Get Fresh Carpet Cleaning is our top choice and we will be using his service for future cleanings.

Company Response:

Thanks Colleen for the review. It was a pleasure to help you out with that 'emergency'! "Good enough is the enemy of progress." - Jeffery Gitomer

We have two children and a dog, all of whom subject our carpets to much wear and tear (we don't know why we chose light beige synthetic carpet - never again). My husband also has asthma. Our family life necessitates getting our carpets cleaned at least once a year. I've always found it a hassle - the carpets take forever to dry, there's that chemical smell, and it never seems quite clean enough. An environmentally conscious friend recommended Get Fresh Carpet Cleaning, and I'm glad she did. Bill is the owner and operator, and he is very professional and serious about carpet and upholstery cleaning. His company advertises that its cleaning methods are fragrance free, odour free, hypoallergenic and non-voc...which all sound great. When I met with bill, he also explained his truck's steam-cleaning system reached a temperature of 121 C (250 F), which is hotter than what most carpet cleaning companies can offer (great - to me, heat kills germs). I loved the sound of it all, but the clincher was how the house felt after he cleaned our carpets, couches and rugs. Everything smelled...clean. Sanitary. No chemical smell. Just the fragrance of hot dampness, which quickly dried (more quickly than anticipated - I think carpets felt dry after just two or three hours). Our light carpets looked great. Bill was thorough and meticulous, moving furniture when needed (of course we prepped beforehand and moved small furniture and knickknacks ahead of time), putting plastic tabs under table and chair legs, and ensuring darker furniture was avoided (to stop any potential "bleeding" of colour). Bill knows his carpets and answered all questions (and offered detailed advice on carpet care). he gave me a bottle of his spot-cleaning solution, which works wonders on spills and stains. I truly loved how the house smelled and felt after his visit. I'm not one to make recommendations, but I found myself telling others about his services, and to my knowledge, they've all been happy and impressed with Get Fresh Carpet Cleaning. A month after he cleaned our carpets, our son was sick and vomited on the carpet. An email to Bill was quickly answered - he advised me to use our Bissell cleaner (using water and vinegar) and his spotter. A sprinkle of baking powder after, and the carpet looks and smells fine. He offered to come by to do a quick spot clean if needed (thankfully, it wasn't), and he even dropped off more spot cleaner a couple of weeks after, just because he happened to be in the neighbourhood. I can't really think of anything negative, beyond the fact that he fell ill with the flu the day of our appointment, and had to cancel. Rescheduling was a challenge on both sides, which meant I waited another month (or two? I can't remember) before getting my carpets cleaned. I think he is a one-man show, so I can see how illness can throw schedules for a loop! Bill truly gives the sense that he is a committed owner/operator who knows his service and product, and he provides something that I think we all appreciate these days - cleaning that is environmentally friendly and safe for the family and household. I would not hesitate to recommend his company and services to family and friends. We are building a new house, and will be installing wool carpets that he is also certified to clean, of which I am glad!

Company Response:

Thanks Jenn for the taking the time to write such a thorough review! I am so passionate about Hypoallergenic and VOC Free Cleaning and will continue to pioneer this specialty market. You will love the wool in you new home!

I used to work in the flooring industry so I have used Get Fresh in the past and would HIGHLY recommend Bill and his company to anyone. Since the industry mandates that carpet must be professionally cleaned every 18-24 months to keep factory warrantees valid, we wanted to find a comany that would do the job right the first time! Our reputation was on hte line as well! After many attempts to find a reputable, qualified carpet cleaner for our clients, we were thrilled to find Bill and recommend him...nothing but positive feedback from our clients! Bill is EXTREMELY knowledgeable about carpet fibres, carpet stains, and how to clean/restore carpet and can back it up with required industry certifications. I recommended him to my sister, who is quite particular about not only the quality of work performed but also the quality of customer service. When she called me afterwards, she was over the moon happy about the work. She tried all the other "carpet cleaners" out there and they all failed...even made the stain worse! Get Fresh cleaned the stain, explained why the stain was difficult to remove, explained why the other companies were unsuccessful, explained how to look after the carpet and other potential stains in the future...BRILLIANT! I wouldn't have any other carpet cleaning professional touch my carpet except for Get Fresh.

Company Response:

Thanks Garry for the super kind words! Looking forward to seeing your new home in the future. As an owner operated boutique business, I stand behind my work and live by my reputation. No hype marketing or fantastic guarantees; just reliable and consistent results.