Was looking for a first home for my wife and I. First open house that we went to after looking doing research online for a few months. Very impressed with the details, design and functionality. Very happy with the service and attention that the sales rep. has provided.

Beware of bait and switch with this developer!!! One issue outstanding with this developer is that the original landscaping plans calls for a smaller, slower growing tree around the outside of the development. We, as a strata are now on the hook for $32,000 to remove maples trees ( which are not small or slow growing ) 2 years after Mosaic has left the scene. The maples are growing into the side of the buildings, damaging the side of the building, (unknown what the trees root system is doing to our foundations. When Mosaic was approached about the issue, they had stated this is what the city of Vancouver signed off on and this is what you get. This is one of many issues we have encountered where MOSAIC has been called to resolve a problem and has either stated this is what you get, or sent a hack with no qualification to attempt to correct the problem and made the situation worse. If you plan on buying from this developer do not be pressured into signing off on acceptance if you have outstanding issues with you home or development until all of them are corrected ***properly****. They will state sign off now and we with get them done don't worry.. I would worry!!!

Company Response:

Thank you for your review TC. At MOSAIC, we're very open about our belief that landscaping is a key aesthetic and functional component to every one of our communities. Our richer than average landscaping is what makes our homes sought after in the fullness of time. As with any well-rounded landscape plan, maintenance is key to its long term health. It is imperative for strata committees to contract the appropriate level and frequency of pruning, irrigation, and general planter bed maintenance. When trees are planted at any community, they are done so under the strict supervision and guidance of a qualified and accredited Landscape Architect. In the case of planting on municipal property, it is the municipality who recommends and signs off on the trees planted. At your community all of these trees were properly reviewed and accepted by both the Landscape Architect and City Officials. With the proper maintenance the trees as selected at your community will continue to add to the aesthetic value of what is an already sought-after community. If you wish to discuss this further, please contact our team directly at 604.685.3888.

Mosaic never did a walk after we bought the house. There was no one year review for warranty puposes. We are now having problems with drainage, the backyard has turned into a 'swamp.' Many of our neighbours had more problems than we did. I wouldn't recommend Mosaic to a friend.

Company Response:

Hello Devin, Every single MOSAIC home is handed over to its new owner during a Homeowner Walkthrough. I have tried in vain to find your contact information within our Purchaser database, but have come up empty. Please contact us directly at 604.685.3888 to resolve any misunderstanding or outstanding issues.

mosaic built our townhouse and they were helpful and informative. everything turned out perfectly and we can't wait to move in. the mosaic workers were curteous and pleasant to have around.