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Carson Dunlop & Associates - Home Energy Evaluation
Best Of 2008 Toronto Awards Winner: Green Products & Services
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Best Of 2009 Toronto Awards Winner: Green Products & Services
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- Address:
-
120 Carlton St, Suite 407Toronto , ON M5A 4K2
-
- Phone:
- click for phone
-
- Email:
- send a message
- Owner/Manager:
- David Kitchen
- Hours:
- M-F 8am to 8pm, Sat - 8:30am to 4pm, Sun - 10am to 4pm
- Specific Service Areas:
- Carson Dunlop services a broad geographic area that presently includes: The Greater Toronto Area, Niagara Region, Hamilton Region, Durham Region, Barrie/Orillia, Midland and Area, Kitchener-Waterloo and Area, Guelph and Area, Cambridge and Area, Grey-Bruce Region, Kingston and Area, Peterborough/Hastings, Windsor/Essex, Lambton, Middlesex, Perth, Huron,
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Reviews for Carson Dunlop & Associates - Home Energy Evaluation
10
Carson Dunlop was thorough
Homeowner in MarkhamHome inspection I used Carson Dunlop to perform two home inspections when I was buying a house.
The first house was about 12 years old, and the inspector was really thorough in his inspection and honest in his opinions. The house had not been maintained very well, so there were many problems with the roof, furnace, air conditioner, and outside wood rot- which would all have cost a significant amount to repair! They were really detailed in their analysis, providing estimates of how much longer those parts would last, and the estimated cost of repairs for those parts. In the end, we ended up not buying the house because of the significant repairs and costs necessary. It was crucial to have this information to make an informed decision.
Carson Dunlop performed another home inspection for us for a different house, and we trusted the advice that they gave us, including things like changing a washroom outlet to a GFCI for safety reasons, etc.
Toronto Location Aug 27, 2010 0 of 0 people found this review helpful. Helpful?Yes No
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0.0
Terrible Customer Service
TylerHome Energy Evaluation - POST audit We selected Carson Dunlop to do our Home Energy Evaluation for the Eco Energy Rebate program.
We had our post audit done, and we've been left in the lurch for almost two months now.
We've tried contacting them several times to find out the status, but we haven't even received so much as an acknoledgement to our numerous emails and voicemails. Every time we call, we get voicemail. I'm not sure they're even still in business.
When we had our initial audit done, they were great. The inspectors themselves were very friendly. I had some questions come up between the pre and post audit, and they were very quick to respond. A couple months ago, I would have given them a great review - now, not so much.
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Company Response from David Kitchen
“Hi Tyler, After a careful review of your situation, we have discovered a number of issues - some within our control and an equal number outside of our control - NRCan experienced a number of issues with their mailbot - (the only method for all Service Organizations to submit homeowner files) - for almost a 1 month time period. This inability to send and receive files caused huge implications on our clients and ourselves. As you are aware by now, your situation has been rectified to your full satisfaction. Most importantly, you have received your grants. Thanks again for your patience and we will apply what we have learned from your situation to our business so we do not incurr future client situations like yours. Regards, David Kitchen GM 416-964-9415 ext 230”
4.0
Home Audit for Eco Energy Rebate
Jim in ThornhillEco-energy home audit Ryan from Cartson Dunlop came in and was out in 45 minutes of an 2.5 hour audit. Made a mention of including in our audit our poorly insulated garage which didi not show up in the audit report. The follow up audit which cost $150 took 20 minutes top and consist of the blower test and looking at our reno bills. No inspection of the work was done. Would not recommend them if you are truly looking at a thorough audit.
Toronto Location Feb 20, 2010 0 of 0 people found this review helpful. Helpful?Yes NoShare this review
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Company Response from David Kitchen
“Hi Jim in Thornhill - thanks for your note. In the abscence of knowing your address and home information in detail, my repsonse is somewhat limited but I will address what apepars to be a combination of a few things. Evaluation time - typically we allocate 90 minutes for a pre-retrofit and 45 minutes for a post-retrofit evaluation(actual time in the home) - some are longer and some are shorter - there are a ton of variables affecting time spent in a house. We actually schedule a longer time period in our scheduling system to allow for things like traffic, unforseen issues etc....The garage - we are required to follow the NRCan protocol(NRCan has a very strict set of guidelines for all advisors in terms of what they can and cannot do) and as such we do not model garages since they are unheated spaces. But, we do model the wall that is shared with the house if it is an attached wall. If it was in fact an attached wall and if there were any problems with the attached wall such as poor insulation or the potential for exhaust gases to enter the house, these items would be noted in the report. Inspection of your upgrades - Again, following what we are directed to do by NRCan, the advisors role is to confirm that the upgrades are done. NRCan specifically directs advisors not to offer or engage in "inspection" or "assessment" of the work. In conclusion, I am not sure we missed anything with your evaluation except perhaps a note about the garage wall if it met the conditions as described above. If you would like us to review your house, confirm the facts and update your report we would be happy to do that at no charge. You can reach me any time at 416-964-9415 ext 230. Thank you - David Kitchen GM/COO Carson Dunlop & Associates Ltd.”
9.0
Provided excellent insight & guidance
Nicholas in WillowdaleHome Energy Audit I contacted Carlson Dunlop to do a home energy audit inspection; Stefan my consultant was very helpful in pointing out where i could get the maximum bang for the renovation buck.
After doing the audit i received a detailed reporting breaking down what i needed to do. As a result, i was able to get over 15k of renos done for half the price with my rebate!
Thanks guys!
Toronto Location Feb 19, 2010 0 of 1 people found this review helpful. Helpful?Yes NoShare this review
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Company Response from David Kitchen
“Hi Nicholas in Willowdale. Thanks for your great feedback on Stefan. Glad to hear he was helpful in targeting your renovations which in turn allowed you to get you the best possible grant eligibility scenairo.I'll be sure and pass this on to Stefan. David Kitchen GM/COO Carson Dunlop & Associates Ltd 416-964-9415 ext 230”
10
Great experience
Patrick in GTA EastHome energy audit I had Darren from Carson Dunlop come and do my home energy audit.
I felt he was very thorough, and also very helpful. He took the time to explain what everything meant and what would be most helpful. He also gave me tips on things that wouldn't get me a rebate, but would make a difference in general home comfort and power efficiency. I thought this was great, because regardless of what rebate the government will give me for making changes, something that shaves $20 off my energy bill every month is good to know about.
He also gave me a lot of tips on the air tightening, what to do, and how i could do it myself. Overall he was very professional and very friendly. I've already recommended him to some friends to do their audit.
I'm looking forward to making my improvements and seeing the results. I'll edit this with results when i get the second audit.
Toronto Location Jan 28, 2010 0 of 1 people found this review helpful. Helpful?Yes NoShare this review
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Company Response from David Kitchen
“Hi Patrick in GTA East - thanks for what is a glowing account of your experience with Darren! If I may, I agree with you that Darren is one of our most professional, thorough and exceptional ecoENERGY advisors. I will be sure to pass on your comments to Darren. What a nice way to head into the weekend for us - thanks very much. David Kitchen 416-964-9415 ext 230.”
2.0
Frustrating!
Wing Hang in ScarboroughEco energy evaluations My experience with Carson Dunlop is simply frustrating.
While the inspector Mr. Shular was knowledgable, professional, courteous and punctual, the quality of their paper-work was disappointing.
In the pre-retrofit report, they have omitted the windows. The omission was promptly corrected after I brought this to their attention.
My post-retrofit evaluation was done in September 2009 on a new high efficiency furnace, new windows, and a low flow toilet. When I received the rebate cheques from the governments, the amounts were much less than expected. This was brought to the attention of the company and this time they admitted that they have omitted the furnace! Well, they promised to have it corrected right away, but now, more than 4 months after the post-retrofit evaluation, I still haven't received the $1,580 rabate for the furnace as well as the final energy rating of my house. Their only reply to my follow-up e-mails is that they will touch base with NRCan to see where they are with their request.
Toronto Location Jan 25, 2010 2 of 2 people found this review helpful. Helpful?Yes NoShare this review
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Company Response from David Kitchen
“Hi Wing Hang in Scarborough - Very sorry to hear about your concerns. After investigating the situation I discovered that our advisor did not include the furnace in his reccomendation. This situation was subsequently corrected and we submitted a manual request to NRCan for your furnace grant money. You did not slip through the cracks. Rather, we dropped the ball in terms of providing you with full,timely and detailed communication about the manual process and the long lead times with NRCan for processing. We have used this very isolated occurrance as a learning tool - we have had less than 1/10th of 1% of all files fall into this processing category since we began doing ecoENERGY evaluations. It was good to speak with you today and we will monitor your file with NRCan and provide you with regular updates. Thanks for bringing this to my attention. David Kitchen GM 416-964-9415 ext 230”
10
Dan Santin
Daniela Feco energy home evaluation I agree with the other reviews. They were able to attend the home at the last minute. Mr. Santin was very well educated and took his time to explain the process. He was polite and professional. I highly recommend this organization to others.
Toronto Location Jan 14, 2010 0 of 0 people found this review helpful. Helpful?Yes NoShare this review
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Company Response from David Kitchen
“Hi Daniela F - thanks for your note about Dan Santin, our ecoENERGY advisor. Great hear that you feel it was a good experience and performed in a thorough and professional manner by Dan. Thanks as well for the great reccomendation! David Kitchen416-964-9415 ext 230”
10
Kerry, EcoENERGY audit
Kerry, TorontoEcoENERGY audit I was given your name and number from a friend and it was suggested to me to have an inspection done.
I called in to the office and was greeted extremely professionally with the attendant on the phone. An appointment was made at my convenience and very soon from the date I had called in.
On June 15th Sam Brunelle showed up early, prepared, and with a smile.
I was encouraged by Sam to ask questions throughout the inspection and he was very patient and clear on his explanations. He was very thorough and professional throughout his visit.
In a very timely manner I was given the final report and suggestions on how to make our home more efficient.
We finished our renovations and I called back and the greet was consistent, friendly and professional. A follow up inspection was made again at my convenience and with the same inspector 'for consistency'.
Sam was thorough and clear on the follow up inspection as he was on the initial visit.
All our communication with Carson Dunlop was followed up with emails from them to ensure clarity.
Both my husband and I were thoroughly impressed with the service we received from Sam and Carson Dunlop.
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Company Response from David Kitchen
“Hi Kerry in Toronto - thank you so much for your glowing comments about Sam and the rest of the ecoENERGY Team at Carson Dunlop. This means a lot to Sam and the team as your remarks serve to make them feel great about the effort and care they invest in their work each day. It looks as though the ecoENERGY program and our service worked perfectly for you. I will make sure to share your comments with everyone -thanks again for taking the time to do this - it is very much appreciated by all of us. David Kitchen, GM/COO Carson Dunlop 416-964-9415 ext 230”
10
Fast, efficient service
Steve in South Eastern Ontario.Home ecoENERGY assessment The Carson Dunlop associates I dealt with in arranging my energy assessment were exceptional in service and knowledge. They even came back to confirm what a contractor was contradicting - Carson Dunlop was right. I recommend them daily.
Kingston Location Dec 17, 2009 0 of 0 people found this review helpful. Helpful?Yes NoShare this review
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Company Response from David Kitchen
“Hi Steve in South Eastern Ontario - what a great testimonial from you about the service you have received from our team - thanks very much! We aim to be the most well informed group we can about the ecoENERGY program as it helps set us apart from our competition - as you know, it can be a complex and confusing program for a homeowner to sort through -that's why we really try and make things easy for our clients. Anyway, best of luck with your upgrades and we'll wait for your call to come back and complete the follow up visit. Regards, David Kitchen, GM/COO 416-964-9415 ext 230”
10
Brian, EcoENERGY audit
Brian E, MississaugaEcoENERGY audit Pat Thomson arrived at the scheduled time, informed us of her routine to conduct the energy audit and answered all our questions. Pat was courteous and conducted all aspects of her visit in a most professional manner.
Toronto Location Dec 15, 2009 0 of 0 people found this review helpful. Helpful?Yes NoShare this review
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Company Response from David Kitchen
“Hi Brian, Thanks so much for your note about your recent ecoENERGY evaluation with Pat - glad you thought it went so well! Pat is exactly as you described - it shows through to all of her clients. We'll be sure to let her know that you wrote a review for her/us! I hope your renovations go smoothly and we'll see you for your post-retrofit evaluation sometime in the New Year. Regards, David Kitchen GM/COO 416-964-9415 ext 230”
The reviews on this page are the subjective opinion of the Author and not of Home Stars Directory Inc.