This website is a wonderful resource for researching contractors which was not available in the past. In the past, I chose my roofers from the yellow pages in my area, references were available, the cheapest quote won the contract and I ended up dealing with an answering machine when I needed support. Late in 2011, with now enhanced Internet researching capabilities and this website, I started my research with the intention of making a decision for a new roof in 2012. I decided that I wanted to read many positive reviews and deal with a front end office staffed by humans and not an answering machine. Roof Pro Plus had many positive reviews, an excellent, informative website and an office. When I read about a strong competitor, with many good reviews, and saw one of their crews on a second story roof with no fall-restraint system, I decided to eliminate them for their cavalier attitude toward worker safety. Another competitor in the area with a few good reviews could not provide a roof inspection on time, provided no callback to explain and no apology. Roof Pro’s sales person showed up on time and offered his advice. Having finalized a contract, I had requested a trailer and not a bin. Upon arrival of the crew, the company President, Chris Hasenauer, delivered a spiffy new trailer to my home. Although he is the President, he is a very down-to-earth, personable gentleman, ready to get his hands dirty, communicate with his customers and made other visits during the day to support his crew. Matt and the crew were, hard-working, polite, young men, diligent in their duties, with no ghetto-blaster blaring to irritate the neighbours. Special thanks to Dan for your punctuality and assistance to me early in the morning. Chris’s wife Jan, who co-ordinates the schedule and other business matters, dropped by at the end of the day to collect the cheque and explain the warranty paperwork. Let’s not forget about Cathy on the front desk, who not only remembered my face and my name after only one visit to the office. This is truly a family business that I believe, is committed to quality installations, long-term customer service and being the best roofing business in this community. Cleanup went well and the new roof looks great. The next day we had a severe downpour...3.6mm in a short period of time. I have one skylight and two Solatubes. No issues/no leaks. Let it rain!

Company Response:

Gary, thank you for taking the time to write such a comprehensive review of our organization and team members. Often customers give great reviews but rarely do they take the time to give specific feedback on individuals. We will share this with Cathy, Dan and Matt to let them know what a great job they do and how it impacts our customers. Enjoy your new roof and we welcome any of your referrals. Kindest regards, Jan & Chris Hasenauer

Frank is an outstanding personality. He has time to explane everything in detail. His promise to come with his crew was in the time he said.The crew with John the Forman where very punctual. iIt was a pleasure to see how they worked together in harmony. All in all I can say an outstanding company and team who performed a perfect work. The clean up was perfect. We my wife and will recomand them to all our friends if they need a new roof. Thank you for an outstanding job. E and I Horn

Company Response:

Thank you so very much for your kind words! Yes...Frank is the very best and we are so happy and proud of our crews work ethic...enjoy your new roof and thanks for the referrals. Jan & Chris Hasenauer

Some year ago we put an addition on our house and from that moment on we had serious leaks of water inside the house. It was serious; drywall, insulation and structural lumber had to be replaced. Both the builder and another roofing compay could not solve the problem. Finally I found Roof Pro on the itnernet. Despite the challenge, they did not hesitate to investigate. It took three site visits and a project review at their office to decide what to do. The job then was done expertly and the clean up work was excellent. I now have a roof that is guaranteed for life and does not leak! The peace of mind is enormous, and the buckets have been put away. These guys really know what they are doing!

Company Response:

Hello Doug; We would like to thank you for taking the time to send in your review of our company. We are happpy that we were able to solve problem you had with your roof, and that you where pleased with the services Roof Pro + provided. It was a pleasure working with you and your wife, and if we can be of assistance to you in the future please do not hesitate to call. Regards, Chris Hasenauer President Roof Pro +

We had our shingles replaced in our previous home by Roof PRO + and we were extremely delighted with their attention to detail and the extra efforts they made to make sure our satellite dish was mounted properly. Frank and the crew were teriffic. Since then we have moved to a different house and after a while we were facing another roof job to replace the shingles. We immediately thought of Roof Pro + and again we were delighted. They were here first thing in the morning and worked diligently to complete the job the same day. They did a fantastic cleanup and the attention that Frank gave to this project was much appreciated. We definitely recommend them.

Company Response:

B & J, Its so wonderful to have great customers that return to us! We appreciate your feedback so very much, thank you. Jan & Chris Hasenauer

Complete Roof Replacement In February, I took a look in my attic to see what was going on.Since my wife was complaining of too much condensation on our windows, I was horrified with what I saw. The entire under side of my roof was wet and dripping and mold was starting to form. I received several quotes from roofing contractors as to what I should do and was most satisfied with the evaluation from Frank at Roof Pro. There were very little insulation, the sof- fits on my house were plywood so there was no fresh air entering the attic so condensation was forming. The only solution was a complete roof over haul. The work was scheduled and performed in tandem. The shingles and plywood were removed and disposed. As the new plywood was being installed,baffles were installed and new insulation was blown in to R50. While this was happening, large holes were being cut in the wood soffit to let air in. The roof was covered with an under-layment and new lifetime shingles were installed. All the soffits were covered with vented aluminum , new fascia and eaves-through with a leaf screen. The owner of the company, Chris, was on site all day making sure everything was being done right and explaining to me what was being done as it happened. That was very re-assuring. A very well executed job! I was so pleased with the work Roof Pro did, I had them come back again to clad the wooden beam around the top of my walk out flat roof and around the windows and garage to make everything look great..and new. I highly recommend Roof Pro to anyone needing a new roof and especially anyone needing professional advice as to what to do if they have a problem like I did. Hats off to everyone involved, I'm really happy with their work. Roof Professionals Indeed! Louis

Company Response:

Louis, When facing "horrifying issues" it can be quite undaunting for customers you were a great customer to work with and you allowed us to execute in Tandem and with great results! We are so happy you are pleased and want to thank you for your kind words. We appreciate you taking the time. Jan & Chris Hasenauer

I am very pleased with the total work package that RoofPro Plus executed. From the initial thorough inspection of my roof, the detailed explanation of what is required and the reasonable estimate that was professionally provided by Frank to the promptness and expertness of the roofing crew, it was very reassuring. Frank followed up to ensure that everything was done to my satisfaction. This was very much appreciated and highly recommend this Roofing Company. Martin

Of the several roofing contractors we called for estimates, Roof Pro + were great. From a no nonsense estimate, to the hard-working crew who worked diligently and carefully, we are very happy with our new roof. We were lucky to be scheduled so quickly and that we even received a free upgraded shingle on our roof. They thoroughly cleaned our property of all roof debris, were courteous at all times and did a fantastic job. We're just so very, very happy.