I did a lot of price comparisons among different cleaning services and they're all pretty similar; the reason I chose New Century Maids was because the person responding to my emails (Isabelle) was the politest and most professional of all. Our cleaners yesterday were on time. They were very polite and efficient, and accurately estimated how long it would take to do the job. When they finished, the place was even cleaner than when I moved in. My landlords gave their seal of approval as well, so the $120 I spent for cleaning is worth it to me. We'll probably recruit New Century Maids again soon, as we're considering hiring on a regular cleaning service for our new place.

Company Response:

I would like to Thank you for your kind feedback it is very much appreciated, it gives our employees a great confidence boost, we are always here to help.

I hired this company in last minute decision that the tenant was moving in a day. They did me a favor and squeeze me in their busy schedule. They were on time and finished the job within the estimated time and cost, which is always very important to me! Both myself and the tenants were very happy and I will highly recommend them.

Company Response:

Super to hear, our crews will be happy to hear that one of their clients is enjoying a fresh and clean home, free of dust and dirt. Please remember that we have a friend referral program, call to get more information, its just another way that we think about our customers. Thank you.

I am absolutely blown away by the service and attention to detail by New Century Maids. I have wanted to hire someone for a deep cleaning for quite awhile now and finally decided it needed to be done. Honestly, my husband and I have been working a lot lately and haven't been keeping up with the cleaning beyond surface day to day chores. After Alex walked through, he quoted a price a bit higher than I've been seeing at other companies, but honestly I can understand why. It needed some serious work. A crew had come at 8:00am to start and much to my surprise they were still hard at work when I returned at 2:00pm. Does this mean they are slow at the job? ABSOLUTELY NOT! It means that they are meticulous, hard working and will take care of everything by the book to make sure the cleaning meets their standards. I personally was embarrassed that they needed to work that long to get the house up to standards. And I promised them and myself that our home will never get that bad again! I have never seen our home sparkle as it does now. I've scrubbed my hardwood floors in the past and yet they have never looked as good as they do now. I wanted to ask about the possibility of having them come back every two weeks and everything was set up by Isabelle who works in the office, super efficient

Company Response:

It brings a smile to my face to hear that another customer is truly happy with their cleaning, that you may enjoy a spotless home and not have to worry what must be done, just spend quality time with your loved ones. We are always here to help and listen to all of your concerns so that you shall always know what to expect, no surprises. We do what we tell you will be done and more. Thanks again Jackie and have a wonderful day.

This Company provides an excellent service. Their people are professional, courteous, efficient, and arrive and depart as promised. It seems that each time they come, they will cllean pr dust 1 or 2 items that you might not expect them to tackle. On cleaning day, we always enjoy returning to our freshly cleaned immaculate home.

Company Response:

Thank you for taking the time to respond to our recent customer survey. Your responses will help to shape the future of our service, our products and our overall way of doing business, we are very happy to hear that you are delighted with your home cleanings.

Excellent job. I was delighted to walk into an apartment that had obviously been scrubbed down thoroughly, the baseboards well washed, and counter tops spic and span. Another cleaning company had come through a few days prior and done a poor job, so it was a relief to feel completely satisfied with these results. They were also available on short notice.

Company Response:

So happy Natalie that we were able to accommodate you on such short notice and are glad to hear that the crew did a good job for you. We look forward to working with you in the future. All the best.

New Century Maids provided a thorough clean when we moved into our dusty old 1916 house. It wasn't an easy task for the ladies as there were boxes everywhere, but they managed to get around them and worked extremely hard. What I really liked about the service is that the ladies asked me to "inspect" their work before they left. They also had about 20 minutes to spare at the end, and cheerfully cleaned the blinds for me. There is no attitude with this service, they are 100% professional - which is hard to find these days. Thanks very much New Century, we will be booking your services again!

Company Response:

Very nice to hear from you Katie and we look forward to working for you in the near future, the people we hire know what their job entails and they enjoy what they do which is why they are always cheerful and happy, they are professionals who know that customers are important. Thank you for your feedback.

Awesome service! I emailed about a dozen services while searching for cleaners; New Century Maids replied right away and were able to show up in 2 days' notice, on a Wednesday afternoon and cheerily cleaned my entire one-bedroom. Bed was made, items organized, every nook cleaned. I would highly recommend these ladies and this service. It appears to be more expensive than others, but the quality and the friendliness and the promptness make it well worth it. I have set up a monthly cleaning with them.

Company Response:

Dear Linda, it is a joy truly to hear another customer who is very satisfied with the cleaning that our crews do, as you have written quality of the service is what we are about we do not want our customer to feel that a job could have been done better that is why all of our crews are professionally trained and know what is expected of them. Thank you.

Since I have gotten older I cannot do a lot of the house cleaning on my own. Patches of grime were building up, mostly on the floor in my kitchen. I knew I needed help so I looked on Homestars and found New Century Maids. The reviews were really good so I decided to try them. Some parts of the floor were so bad I didn't really think they'd be able to get them clean. I was so wrong. The ladies (Ola & Otylia) showed up and seemed full of energy. My appointment was late in the day. I know they'd already done at least three other places so all that energy was amazing to me. After only 2 and half hours they had transformed my bathroom and kitchen. I can't say enough about how much they were able to accomplish. They both did lots of little things I didn't expect. I've been walking around my apartment with a smile on my face since they left. Thank you NCM.

Company Response:

It makes our hearts happy to know that we could help in any way and are also here to help. Our crews do that little bit extra to help out without being asked, they treat your home as it was their own, glad to hear that you are enjoying a clean and fresh home and hope to do business with you in the future.

Very good cleaning crew. Really work hard and are thorough. Unfortunately, the scheduling was always a problem. We used them for a few weeks, but had the requirement that they come in on same day and time each week, while they initially committed to this organized schedule, it kept bouncing around with requests to change.

Company Response:

Much thanks for your feedback, glad to hear that you appreciated all the hard work that the crew had done. We understand about arrival times for the crew to your home, the crews begin their days at 8am and you had requested an arrival time of 9am that is why we had asked you if 8 am will be alright and if not than 11 am that way the crew would either clean your home first or second, they clean as many as 4 -5 homes per day. Sorry that we could not accommodate your arrival time of 9am. We hope you all the best.