We had NCM crew clean our home recently (a fall version of Spring Cleaning!) and the job was expert, careful, thorough, attentive, efficient, fair-priced and enjoyable! The service was prompt, no-nonsense, responsive and all in all perfect. NCM will be back on a regular basis and we could not be happier. I recommend New Century Maids to each and any person looking for a fair and expert job.

Company Response:

We are quite happy to set a recurring cleaning schedule for you and look forward to doing business with you, always know that at anytime you have questions for us or concerns about your cleanings we are here to help.

I would like to say that the cleaning that I received from New Century Maids was amazing, never have I had such a detailed cleaning of my home. This was not the first time that I have called a cleaning agency for help, I have tried many in the last few years; many of the companies out there do a mediocre job nothing quite as amazing as I have had with this company. I had just had my home go through a major renovation and need the help desperately as we were having a big event at our home the following week. The staff in the office was very helpful they had explained everything to me from the smallest detail of what I would expect at the first time initial cleaning as they stated. My emails and phone calls were returned very quickly and they were not at all upset with my numerous calls and emails with questions. Very outstanding and professional. It was suggested that I have a free onsite estimate of my home to give me a more accurate price of the cleaning which I had taken advantage of – who wouldn’t it was FREE!! There was nothing that I needed to worry about, they brought everything with them, the cleaning supplies and equipment. With so many other things on my mind this was one that made me be at peace. The day I was waiting for – the girls arrived and were very punctual and very polite and happy to be there which says a lot about this company – they must treat all their employees right for them to be so bright and cheerful. They did need some more time to get to all the dust that was in my home (because of the renovations) which I had no reservations of agreeing to) When they were finished there are no words that I can accurately describe how I felt when I saw my home after the cleaning – awesome, amazing, wonderful, superb to say the least. I shall never go back to another cleaning agency again!! Since that big cleaning I have hired New Century Maids to clean my home on a weekly basis and have not regretted it since, it has always been a very thorough cleaning, I trust them absolutely – they have my key and I know that all will be well with my house while the crew is in my home, they have become a second part of my family. Thank you New Century Maids for everything.

Company Response:

Thank you for your kind feedback it is much appreciated by all. And we a re very happy to be of service to you.

I hired this company a couple of months ago to clean my house on a weekly basis. The initial clean was more than 2x the weekly cost, but was well worth it, they did a great job. The next visit, I had the same crew and the same high quality job. I have had three cleanings since then and twice with a different set of people (that's 3 different crews in 5 visits). The last crew stopped cleaning the basement, which I've now been told was never in my price and they want an additional $60 to do it. I also have mildew creeping up in my shower (if its being cleaned each week, how does that happen? Yuck). The response that I received when I let them know was that they would be asked to be more thorough next time, not that they would come back for free, as was indicated when I had them come by for a quote. I was also told that I would have the same crew each week. While they do a passable job, at $30/hour per person they are on the high end for cost and passable doesn't cut it at that price. I don't want to have to do an inspection each week to ensure that I got a proper clean, I don't want to have to be there to explain to the next new set of people where things are and what they are meant to do. I was told that these things weren't necessary as they give detailed notes to each crew, but the crews that they sent were obviously not reading them.

Company Response:

Thank you for taking the time to communicate to us why our service did not meet your expectations. We will evaluate how we can prevent this problem from occurring again in the future. The price that was quoted to you for the basement cleaning was $30 depending on the condition. Please accept our sincerest apology. Once again, we appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It's our goal to retain you as a satisfied customer and we hope to serve you again in the future.

I am a true clean freak and it's a very big deal for me to trust a cleaning provider with my house. I think the key is communicating your needs with them. Do you need your stainless steel refrigerator wiped inside? You don't want to use a certain chemical for your hardwood floors? Everyone is different so tell them what you need. Afterwards, they do an excellent job! Customer service is solid.

Give them a shot.

Company Response:

We must always listen to what a client wants, it is their home and they like to keep things they way they like, we try our very best to always put your needs first. Thanks,

I use New Century Maids on the regular basis every second week. I haven’t any complaints for 2 years. Last week, when I had a complaint (the chair legs were not cleaned properly) , it was handled immediately and to my satisfaction. You scored big points by resolving a problem.

Company Response:

We handle all customer complaints as number one priority, we want you to be happy with your cleanings, it is true sometimes things do get overlooked, we are all human, but we will make sure to correct the problem at the very next scheduled cleaning.

I had never hired a maid service before, but I decided to hire someone to come by every two weeks while I was living in the Fashion District area. I was working in the area for a few months and since the company was picking up my housing, I figured I could splurge a little. I had them come every two weeks, and they did a great job of keeping the place clean and tidy, especially the bathrooms, which I hate doing myself. They were also very helpful when I went out of town. I asked if they could stop in to water my plants a few times, and they had no problem fulfilling my request. I would definitely recommend them if you're in the area.

Company Response:

Thank you for your kind feedback it is appreciated. We hope to be of service to you again.

Three days before I moved out of the apartment I had lived in for ten years I realized there was no way I was going to be able to clean the place myself. I looked at several agencies on HomeStars and email them. New Century Maids got back to me the very same day and had no problem with the short notice. I called and set up an appointment immediately. The day after my move was cleaning day. Obviously after ten years the place was a mess. The crew of NC MAids showed up exactly on time, looked over the place and went to work. If I were them I would have freaked out at the mess, but they didn't. We left them to do their work and they said they would call us 15 minutes before they were done so we could pay them and check things out. They did exactly that and when we arrived at the place I was in awe. They didn't just clean it, they super cleaned it. Every cabinet, the refrigerator, bathroom, closets, everything was spotless. What's even better is that the place didn't smell like one giant chemical. It was just fresh. New Century Maids did an amazing job and they are super nice. I am so happy with their service that I have hired them to clean my new place twice a month. They are that good.

Company Response:

We never get tired of hearing how amazed our customers are after our crews come in to do their job of cleaning. You can always depend on us for all your cleaning needs.

We have our normal cleaning lady that cleans our 4 bed 4.5 bath home but she went back to her country for a few weeks and we had 2 sets of guest staying at our home 2 different weeks and the house needed to be cleaned up and ready for them. We needed to find a cleaning service so I went back on Homestars again read the reviews of New Century Maids decided to give them a try! So glad we found them! New Century Maids’ crew was excellent and very thorough...cleaning in every crack, baseboard, dusting behind stuff etc... They were only here for 3 hours! I tipped them that's how good they were. And fast! My house looks great... I will use them again!

Company Response:

Thanks for your feedback Zoey, it is always nice to hear that our crews are appreciated, they work very hard all day.

New Century Maids 2 person team showed up on time and did an amazing job! We have a 2 bdrm house with 2 full bathrooms and a large kitchen. They made the place look spotless, even going beyond what we expected. Plus they were very nice. Great prices and highly recommended! We will be calling them again to sign up for regular services

Company Response:

We look forward to doing business with you in the near future, greatly appreciate your kind words of satisfaction to a cleaning well done.