We are very pleased with the entire experience. We had been postponing the upgrade of the countertop but we are very happy with the professionalism and courteous service we received. We are extremely happy and will most definitely recommend Avalon to our friends and families. Thank YOU!

My wife and checked out several companies before choosing Avalon mainly because of price (approx. 20% cheaper than the companies on the top of Homestars list) and reading some of the reviews on Homestars. Also what helped us with choosing Avalon was the receptiveness when obtaining a quote. Sue and Martin are very nice to deal with but there were some communication issues along the way. Being satisfied with the quote, we went to one of Avalon's suppliers and chose a granite slab then set up a date for the templating of the kitchen. Prior to install, there was a small hiccup in the plans as we were told to pick another slab as the one we chose had a crack in it. So back my wife went to go through the process of picking out another slab. I had one major concern of the install and that was in regards to a seam that had to be put in. I was concerned that the veining in the stone was not going to match up at the seam. I feel the communication was lacking and I had to initiate most of the communication to be put at ease. For example, one of the things I did was obtain the measurements of the slab and I drew to scale the countertop pieces within the slab on a piece of graph paper. This way, I had an idea where each piece of the countertop came from on the slab. They ended up using the template I designed to cut out the pieces on the slab. I wish they could have provided this detail and given us the homeowner some input. When in came to install, the installers worked their butts off bringing up the heavy slabs up a flight of stairs. The installers did a great job putting it together. However, if you're looking for attention to detail, this is not Avalon's forte. One part of the countertop was cut too short leaving a half inch gap from the wall. They blame it on an uneven wall however, you can see clearly that it was cut too short. They kept asking me if I was going to install backsplash because then it would 'hide' their mistake. One thing I wanted when researching companies was to go with one with a CNC fabricating machine (for precision cuts and edging) and for some reason I thought Avalon had one of these machines but they don't. The other thing that was not done to my satisfaction was that there were three chips on one edge of the island that was filled with resin with a colour that did not match that part of the stone. The installer said that the colour was in other parts of the granite so it was acceptable. He then changed the excuse to that the resin colour changed after filling the chip possibly due to the cold outside. I agreed to have them return and recut the edge to get rid of the chips. The installers tried to do a quick fix outside then came to terms with having to take the island back to the shop to have it cut PROPERLY. Now, with the island an inch shorter, there still ended up being a chip in it but it was filled with a better colour matched resin. Finally, another mistake I accepted but want to note is they brought in a different sink than the one I had ordered (same model, different depth). The whole project started out nice but ended up with me pondering if I should have spent the extra money and went with one of the companies on the top of Homestars list. There must be a reason those companies have a perfect 10. When you spend so much money, you expect companies to care about their workmanship or even take responsibility for their shortcomings. All I expected was a job done right, not somewhat right.

Great friendly service. Free on site estimate, timely followup, great product at reasonable price, speedy delivery and installation included. Great attention to details, leveling the countertop, adjusting cabinet door heights. Of course extra points for hauling the extremely heavy pieces up the staircase. Highly recommended.

Avalon Granite and Marble did a great job from start to finish in doing our kitchen (including island) and we are very happy with their work. They had to cut out the cooktop on site and minimized the dust. From sales and office staff, to designer and installers, they are all professional and we would not hesitate to recommend them to our family and friends. Thanks to everyone for a job well done!

Hired Avalon because of the good reviews. Had to experience multiple problems, such as: Date changes Multiple visits for various reasons: incorrect size, deficient sink cutout, wrong color installed. In addition, we couldn't get the right color because out of six colors chosen at the Avalon website none was available. We had no choice but to have one countertop made of the piece found at the Avalon shop, which was our only option, although undesirable. Many colors presented on the Avalon website are non-existent, as our experience has shown. There were other small deficiencies. Conclusion: although the price was competitive and attitude rather polite, contractor has created a lot of hussle and the quality was below expected. You get what you paid for. Do I recommend? Not really.

Company Response:

Hello Henry, first of all, thank you once again for your business, we very much appreciate it. Moreover, thank you for the (negative) feedback, as we are always passionately seeking ways to improve our organization. Although there are several claims that you made regarding Avalon, most of them seem to either be a severe misunderstanding or inaccurate. First of all, regarding the date changes, we attempted to arrange different visits with you at your convenience and understanding that you and your wife both work, we wanted to arrange each visit at the best possible time for you. Also, please note that due to the fact that we are custom fabricators and installers, our process insures that our clients’ projects are completed with the highest integrity and accuracy in measurements, even if it takes several visits. Our philosophy is that it is better to get all the clarifications out of the way in the beginning rather than the end. Your next accusation is that you did not get the right size, cutout, etc. First of all, your review should be made very clear that these accusations only apply to the vanities and NOT the kitchen project. As far as we are aware, you were fully satisfied with every aspect of the kitchen part of your project. Moreover, although we did have some minor deficiencies on the sink cutout and other smaller issues, not only did we take full accountability, but we also guaranteed you that we would do whatever it takes to complete your full project as quickly as possible, and with the highest quality. The colours issue was an obvious misunderstanding. We attempted to explain that when choosing materials for your vanities, the way to do it economically would be to choose it based on our remnants available at our fabrication site. This was clearly explained several times to you. Moreover, after presenting you with several options, we sent you to one of our remnant suppliers that carry hundreds of options, and even there you claimed not to find anything desirable. The colours shown on our website are all existent and available; however within the stone industry many stones have different marketing names depending on quarry source, suppliers, and so on. Again, this was clearly explained to you. At the end of your review, you make some more accusations, and conclude with, “You get what you paid for”. We are very sorry that you feel this way, and if you were willing to have greater communications with our team, we would have done even more than we did to make sure you would have an overall positive experience with us. We are sorry that you would not recommend our services, and we look forward to continue to improve our products and services. Thank you for your feedback, Regards, The Avalon Granite & Marble Team

We recently decided to upgrade areas of our kitchen, mainly the countertops and backsplash. After comparing proposals from three well-rated businesses, we settled on Avalon Granite and Marble partly because of price and partly due to the manner in which Uri and his staff handled our requests and requirements. The only downside to the whole project was a delay on the installation due to illness in his installation crew. As a result in order to mitigate the delay he sent a contract installation crew which, although they did the job, were not a professional as the Avalon staff installers we had met, and as a result we had to have Uri send his crew in to make some minor adjustments. On the whole we have ended up with a very satisfactory job, and would recommend Avalon.

Installation and final product was excellent. There were some difficulties initially with the delivery of the countertops from their distributor which delayed the installation. Communication was a bit of an issue. Despite the initial minor difficulties I can comfortably say I would look past this and still book another countertop install with this company because their price was more than fair given the quality and detail of installation. I am more than satisfied. The installers went above and beyond!

We spoke with 5 different contractors and received quotes from 3. Uri and the team at Avalon were: The most professional The easiest to work with Provided great quality and product selection The best priced (and this was not the determining factor) All of the people from Jerry who did out measurements to the 2 great guys that did our install were courteous and professional. They cleaned up after themselves and were a pleasure to welcome into our home. If you are thinking about new counter tops or vanity's, you owe it to yourself to at least call Avalon! Thank you Avalon for a job well done!

Avalon Granite was a great company to deal with. They responded quickly to our initial inquiry and provided their quote, even though the marble I wanted was not the one used in most jobs. As I wanted a special marble, I handled quite long negotiations with 2 companies, and in the process Avalon (Uri) proved to be more competitive and flexible. Due to the specificity of my project, Uri himself paid a visit to my house to make sure he understands my needs and will deliver accordingly. And they did! We scheduled and completed the job on time and to our complete satisfaction. Everyone that works with the organization - including Jerry the template designer (who was very professional and gave me some great advice) and all installers are knowledgeable, efficient and easy to deal with. They are service oriented, have a great product and are very responsive to customer needs. Highly recommended.

I have Avalon to install Silestone countertop in Februray 2012. The workmanship was great but the scheduling was not. First I would like to point out is they do not work weekends. So workign couples please watch out. This was not mentioned to me after the contract was signed and we tried to get them to come in the weekend. They reschduled twice and finally came and did the job on a weekday that I have to arrange for another person to be home for them. I had chipped the counter top (my fault) and asked them to come to fix it. It took me numberous calls to schedule with these guy and they played no show. The guy eventually come and did a great job. They will score way lower if not because of the great workmanship from the fabircator. Their price is the lowest and good workmanship but I may look for another company with better flexibity even if I have to pay a bit more..