I was referred to JJ by a friend as he told that he was very satisfied with the service. I called up JJ plumbing and set up an appointment. The staff was very friendly and personable. We had some issues with drainage and were quickly solved on inspection. We worked together to get the job and and I could not be any happier. This is your last stop for all plumbing/drainage needs!

Company Response:

Thanks for taking the time to write us a review Vinny. I am glad to hear that you were happy with the work done and with your experience with John. These reviews really do help us ensure that we have the right staff on board. You were a pleasure to deal with personally and in a business manner as well. We appreciate the business and look forward to helping you with any future needs you may have. Justin

We have an"after hours" emergency - water gushing from our laundry room ceiling due to old pipes. The service tech was friendly, knowledgeable and was quick to get to the problem and have it fixed. I was impressed with his level of professionalism and would certainly recommend them to anyone else with plumbing needs.

Company Response:

Thanks Judy and Terry, we really appreciate you taking the time to write a review. I am glad to hear that Chris treated you well and dealt with the issue in a professional manner. Hopefully you don't have any plumbing issue's in the near future, but if you do I am happy to hear that you will use us again for your future plumbing needs. Have a wonderful long weekend.

Justin and his assistant were efficient, knowledgable, and pointed out ways we could do the work ourselves to save some money. We will definitely be using his company again for our future plumbing needs. Thanks again!

Company Response:

Hey Nancy, We really appreciate you taking time to give us a review. We take pride in our customer service and if we see a simple easy way for you to save money we have no problems quickly showing you how to do so. Glad everything worked out for you. Justin

We started off needing to replace a 15 year old water tank and ended up adding 2 eco toilets (uses less water to flush)and a new sink in the basement bathroom. Dealing with Justin was a good feeling experience. We felt he was trust worthy. While on site Justin checked the rest of the plumbing and made suggestions for the future. He was prompt and on time. He definitely is our go to guy for our plumbing needs.

Company Response:

lol, again another review that didn't post the original reply. I am glad you were happy with our service, it was a pleasure working with you Art. how are you enjoying your new sink and toilets? remember to flush your hot water tank yearly and keep up with the baking soda/vinegar trick to prevent any drain blockages. Hope all is going good. Justin

I contacted Justin to repair my leaking toilet and have a look around my plumbing for anything dangerous. Since I was renovating my bathroom anyways, Justin suggested I wait to fix the leak until the new toilet was put in. His honesty was much appreciated and he was very great to work with! Thanks Justin

Company Response:

Weird, I responded to this review back in December, but for some reason it never posted. Thank you for taking the time to give a review. It is our policy to give our customers the best options available and let you make the decision from there. The toilet in this case was leaking from the base when flushed, indicating that the wax seal needed to be replaced. Nobody was currently living in the residence and you planned to do a renovation before anyone moved in. In this particular case we could have changed the wax seal and stopped the leak, or saved your money for the reno, at which point in time the toilet would have been replaced and a new wax ring installed. I did not feel that it was worth spending the money on it, when it would just be replaced shortly after anyways. I am glad you were happy with our service and hope all is going well. Justin

Justin was VERY informative and helpful, he knew all the right questions to ask and explained what to look for when getting a new water tank, as this was the first time I had to replace one. Very thorough and knowledgeable, and of course friendly too! An excellent example of small business done right - support your local Tri-Cities economy and go with him! A++

Company Response:

Thanks for your review Lauren. We appreciate you taking the time to do so. Customer service and satisfaction are our main goals in business and we're just happy to be able to help.

It started with Justin looking over a dripping faucet or two at my previous house, and progressed to a total repiping job (from polybutylene pipes to PEX) at my current house. This is why I keep going back: - Trust Justin to fully explain EVERYTHING; he knows his stuff and is more than happy to make sure you know what he's going to do. He will keep you informed every step of the way. - He will present you with all available options and work with your budget. - He's skilled and competent: he will not fob you off with inferior workmanship and waste your time. "Bringing Customer Service Back to Plumbing" is not an empty boast by Justin; you can count on timely communications, professionalism and that willingness to go the extra mile. I don't doubt there are other plumbers out there who can "do the job", but Justin is definitely steps above the rest. I wouldn't hesitate to recommend him to anyone.

Company Response:

ahhh, Thanks Karen... I think you have made me blush while reading a review, for the first time. I really appreciate you taking the time to write a review, it means a lot to me. You are a wonderful person and I am just happy to be able to help and make everything as easy and smooth as I can. I believe that when someone calls a plumber it is already a stressful situation for them, and we like to do what we can to help ease that stress and make things as simple and understandable as possible. thanks again for the review Karen, have a great day. Justin

A couple of months ago Justin came by my place to make some repairs and to check on a couple of other small plumbing issues I had. Prior to his arrival, he got held up at another job; however, he was courteous enough to call me to update me on the status of his job quite often so I wasn't just stuck waiting without any idea what was happening. This has happened a lot with other repairmen I have booked appts with. Some have just not shown up at all without even a call so I was impressed with Justin's customer service. When he did arrive, he made all the repairs and inspections thorougly and efficiently. He even reduced the cost because of the delay in his arrival for the appointment. I would not hesitate in recommending him to others.

Company Response:

Thanks for the review Wendy, I really appreciate the honesty. Hope everything is going good for you. Justin

Justin answered our call immediately, even though it was on the weekend. He gave me information over the phone suggesting what the cause might be and suggesting a solution (which other companies would not take the time to do!). He made himself available right away, answered all the questions I had in "non-plumber" language and solved our problem quickly and efficiently. We will definately call JJ's first when we need a plumber in the future.

Company Response:

Hey Brenda, thanks for the review. I am always happy to be of assistance, as well as saving you time and money. Hope all is going great for you and the family.