Gentleman called and said he would be here in 1.5 hrs was at our place in 2 1/2 hours. He came in and said he didn't have the copper pipe needed so he ran out to the plumbing store which took him 1 1/2 hrs seemed long to get a part, maybe he stopped for lunch. Then he replaced it and charged us for 2 hrs labour (144.00) when he was only in the house for 30 minutes doing work. Parts supplies was another 89 dollars. Wouldn't get them to do this work again.

Good service, no problem there but when i had called RotoRooter it was specified there was a $24 service call and $68 an hr plus GST and parts, no mention of anything else. The plumber only charged the service call as he flushed the toilet and it worked. I thought it would be $24 plus tax, but he said "Oh no, there is a $24 travel fee and the $24 service call plus tax". Why is there no mention of the travel fee? I ended up having to go to the bank as I had to use up the cash I had on hand. People cannot read minds and I think it is deceiving not to reveal all costs.

Our sewer backed up twice within a few weeks and bioth times we called Roto-Rooter. Obviously, this is not the situation you want to deal with, but the gentleman was very nice and professional. On the second trip, they honored the 90 warranty and did not charge us for the service. The cost was reasonable, and the work was good. The gentleman was left the room as he entered it and (aside form bleaching, etc) we did not have to clean up after him. We would call them again, but I sure hope we never have to!!