Metalex Security Products

Rating: 4.9 out of 5

Metalex Security Products reviews (124)

  • Review from David T
    Rating: 5 out of 5
    Review left on 11 Dec 2024

    Safe-T-Screen doors

    I had security gates installed by Metalex nearly a decade ago for my parents, and theyre still going strong. Last summer, I decided to install a Safe-T-Screen door at my own home. While the custom-made product is pricey, the quality is excellent, and it definitely enhances the look of my doors. The doors performed well during warmer months, allowing fresh air in while keeping intruders out with their sturdy multi-point lock and strong stainless steel mesh. However, as the weather cooled, the locks became harder to engage and eventually stopped working. I called Tom, who came promptly the following business day to replace the faulty parts. Toms commitment to his products is clear, and Im confident these doors will last for years. Thanks, Tom & Crew!
  • Review from Artem Petrov
    Rating: 5 out of 5
    Review left on 6 Nov 2024

    Security Screen Doors

    Two Security Screen Doors in our house were installed by Metalex Security Products about 15 years ago. We are very happy to have them as number of our neighbors/friends got break-ins. Recently, lock on the front door failed. We called Metalex contact number and visit was arranged for the next day. Tom came, identified and resolved the issue by replacing broken part of the lock. He did not charge for this visit. He explained that he stands behind his products and his work. We are highly satisfied with product and service. Thanks a lot !
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 May 2023

    Superb and first class products and service

    Superb and first class products and excellent customer service! We love our window guards and our recent security doors from METALEX (our neighbors kept giving us compliments). The materials are all of high quality. I will highly recommend to family, friends, and neighbors. Thank you very much Tom, Joe and Ross! Great job. Grace Toronto
  • Review from Sing Kwok
    Rating: 5 out of 5
    Review left on 3 Oct 2022

    Safe T-Screen Doors

    Thank you for Tom and Frank to introduce this product to us. Thank you Joe's professional workmanship to install the product. Highly recommend Metalex to anyone who is seeking a secure door.

    Answer from pro:

    Thank you for the kind words. We hope this will give you peace of mind knowing your house is safe and secure.

    Reply created 4 Oct 2022
  • Review from Customer of Metalex Security Products
    Rating: 5 out of 5
    Review left on 19 Sep 2022

    Metalex secury doors

    Recently had an attempted break-in however they could not get through the doors. Had it not been for these doors who knows what the outcome would have been before the police arrived. Very thankful for the doors

    Answer from pro:

    Thank you for letting us know. These doors have been tested for break ins from professionals at the factory and by us here at Metalex. A real life situation just proves how sturdy this product is. We hope now you will have peace of mind knowing your house will be safe and secure in the future.

    Reply created 4 Oct 2022
  • Review from SusanD
    Rating: 0 out of 5
    Review left on 5 Sep 2022

    Metalex Security Products - zero customer service

    Placed an order for safe-t screen door on May 12. Can't seem to get the truth about when to expect my door. Salesman doesn't respond to inquiries. Comment from "Harold" August 11 door was ready to be shipped. Haven't heard from them since. No attempt by Metalex to reach out to us with honest answers. We've messaged them a couple of times to say give us our money back. They were quick to take the deposit ... not so quick on customer service.

    Answer from pro:

    We are sorry for this inconvenience, the factory are a bit behind on the orders, and shipping takes longer than usual. We are doing all we can to get the product to our warehouse and schedule installation.

    Reply created 9 Sep 2022
  • Review from Customer of Metalex Security Products
    Rating: 5 out of 5
    Review left on 11 Feb 2022

    Glass replacement

    The complete project from the initial call, to the visit for sizing and eventually the replacement was faster than I have previously experienced. The quality of work was excellent and the team didn’t interfere with normal flow of guests

    Answer from pro:

    Thank you for your kind words.

    Reply created 22 Mar 2022
  • Review from Customer of Metalex Security Products
    Rating: 3 out of 5
    Review left on 3 Jan 2022

    Installation is excellent

    Installation service by Joe was professionally done but unfortunately in 2 separate visits instead of one visit.

    Answer from pro:

    We are sorry this caused some inconvenience, but we know you will like our product especially during the spring and summer allowing fresh ventilation in your home.

    Reply created 10 Mar 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Nov 2021

    Great product

    We had a similar product in our previous home and were delighted to find Metalex carried something very similar. Love the front screen/security door as well as 2 patio sliding doors. Will be great in warmer weather to get a cross breeze of fresh air without worrying about security issues esp at night. Install was quick and professional. Not cheap but well worth the expense

    Answer from pro:

    Thank you for your comments, we know you will enjoy the ventilation in the coming months and peace of mind knowing your home is secure.

    Reply created 10 Mar 2022
  • Review from Customer of Metalex Security Products
    Rating: 5 out of 5
    Review left on 25 Nov 2021

    Screen install

    Love the sliding screen option no view obstruction now by screen ! Jason the install fella was a lovely young man from the moment he contacted me to his detail to ensure everything went smoothly Dar

    Answer from pro:

    Thank you for your comments. We know you will enjoy our product for years to come.

    Reply created 10 Mar 2022