Custom Window Designs reviews (62)

Although we chose to have our windows replaced by another company for certain reasons, we wanted to express our appreciation for John's responsiveness to the process of figuring out how he could best meet our requests for the design of the windows we needed. His patience and professionalism was appreciated.

Phillip came and did installation of three bedroom windows with another person. The job was well done, mess was cleaned up. Peter provided excellent service by coming back in the evening to resolve a window issue I had. He was prompt and very courteous. I would certainly recommend them.

When we met with Vlaz we found him to be very professional. He provided us with a lot of information about our soffits, gutters and fascia so that we could make the best choices for our home. He answered all our questions and really took the time to get to know us. We never felt rushed when we met with him. We would highly recommend his services as he is highly skilled and knowledgeable. David, Yunier, and Diego who came to install our soffits, gutters and fascia also did a spectacular job. They left the outside of our house clean upon completion of the job and were also very professional.

Thank You Kevin&Steve and the great people at Custom Design. You provided us with service-dedication & commitment. Kevin thank you for paying attention to detail and taking your time to give us the best customer service that we have had. Our home has had a complete makeover. Excellent job by people that really care about their job. Thanks Custom Aluminum Windows & Siding.Would not hesitate to use your services again.

Needed a new front door with a frame, and thought we needed new windows with frames. Vlaz (the sales agent) suggested we really only required the window inserts, not the framing around them as it was in good condition. This obviously saved us a great deal of money, and who doesn't appreciate that! The installers arrived on time and the work was started and completed professionally, quickly, and to more than our liking. Amazing what a new door with a 3/4 size window does to the front view, inside and outside the house! And the new, clean, gas-filled window inserts make everything, well, new again. The above, and beyond service continued when few months later we noticed some caulking coming loose on the outside of the front door corner. Sent some pictures to Vlaz, who contacted head office. Soon after, Peter (the owner) sent someone over to our house for the fix-up. Turns out the loose caulking was done previously, most likely by the previous owners. The gentleman who came for our repair offered to fix it for us at no cost! We are grateful to him for his help and time (and I'm sorry that I didn't ask him for his name). Peter, please thank the gentleman that came to fix the repair that wasn't even part of the original work order. And a huge Thank You! to your organisation, and to all your staff and contractors who made our home bright!

In July 2020 we decided to have Custom Window Designs complete our house façade. Bruce was informative in helping us chose Everlast siding and guiding us the through the process to complete our project. Our installers, Kevin and his brother Steve, did an amazing job on our project! They were courteous, friendly and hard working. Kevin and Steve were very professional and informative throughout the job by explaining the steps necessary to complete the work. We were fortunate to meet Steve, the owner, who came over to admire our new cedar touch chestnut Everlast siding! We highly recommend Kevin and Steve for your next project! Arlene and John

Very pleased with the job Custom Window Designs did with the replacement of our windows and doors. They look great and the quality is excellent. Delivered and installed when promised. Staff are professional and helpful. Overall a good experience from start to finish. We wouldn’t hesitate to use Custom Window Designs for any future projects.

We have dealt with Peter and Custom Window Designs for many years. They have replaced all of our windows in our three level home. The last one was this bathroom window and it was completed. Good staff, clean, courteous and good installation of quality windows.

Custom Windows Design had excellent communication and installation service. Between quoting and installation everything went seamless and quickly. Contact Peter for all your window needs, he’ll take care of you.