Moe takes great pride in his work and delivered a completely renovated starcase on time and within budget. His attention to detail and ensuring you are completely satsified with the construction plan and colours makes him a pleasure to deal with. His installer Quinn takes pride in a job well done and esured we were happy with the workmanship as the job progressed.

Moe and his crew were very professional, not obtrusive and more importantly, trustworthy. My family had a very pleasant experience with the stair refinishing and would gladly hire Moe and his crew again. If you are refinishing your stairs, I would highly suggest that you cover every possible enterance to rooms you want to (try) keep clean. The dust from the sanding goes everywhere. This includes under doors, and every little space between the door and door jams.

A few words to describe Moe and his crew would be: Very professional and excellent craftsmanship. Before selecting Renew Stairs I did my research on a few companies/individuals to compare prices. Moe came to visit my home to discuss the project at hand, offer suggestions for design and was totally prepared to show samples of stain color and banisters. This was very helpful because Moe’s suggestions helped enhance the outcome of my stairs. A quote was presented and from my research found it to be in the same ballpark as the other quotes. We were amazed by the efficiency from Moe and his crew. They started a complete reno of my stairs on Wed and were finished by Thursday pm. We are 100% satisfied by the work that was done. Our stairs are the highlight of our home now and looks amazing.

Based on all the positive reviews, I expected a much better job than what I received. I was initially disappointed when Moe provided us with the quote. We specified that we needed to replace the stairs as well as the nosing. Moe sent us a quote for the whole job, and then when he came to the house to close the deal, he added an additional $900 for the nosing. I chalked this up to my misunderstanding and still hired him based on the positive reviews. Although he finished the work in the time allotted, the final product was very poorly done. The stairs were not fully stained; he left gaps where the bare wood is exposed. Also, where the spindles were re-installed, he (his worker) didn't bother to fill in the nail holes - leaving fragments of the nails exposed. Moe didn't actually do the bulk of the installation - his worker (Quinn) did. I had to ask him to please cover the obvious gaps. He did ... reluctantly. I don't care about the mess (complete with empty Tim Hortons cups) they left behind. I do care about all the patch work they left for us to do. His prices would be reasonable if he finished the job right. In our case at least, he didn't seem to care. The only reason I'm writing this review, is because I've been spending my day on touching up the mistakes, and feel others should know that his reviews don't really reflect the quality of all his work. Moe may be a nice man, but he did a very poor job for us. I can't recommend him at all.

Company Response:

I was surprised and upset to read this review. I take customer satisfaction very seriously and when we left this job I double checked with Tony and his wife that they were happy and they said yes. I'd like to address some of the points about this job. We all try to save time and cost using email communication, but it does not mean everything is there to be able to price it 100% right. I did say in my email to you with the estimate that I had to check the measurement of the nosing and couldn't price it and then I listed one price for just the stair and a separate price for the painting, I'm sorry if there was a misunderstanding. You decided not to have me do the painting in order to save money on my suggestion, most people like to do that and that's fine. Being pregnant your wife had health concerns with the stain and I worked very hard to ensure everything we used was waterbased with the colour you wanted, no staining was done at your house and I timed the stair replacement to be conscious of her safety. You also inspected every stair before it was installed. I took all the garbage to the dump at no charge as a courtesy to you. I also came by a week after the job and asked again if your wife was happy and she said yes. I believe we did a beautiful job with your new stairs, but if you had any issue you should have told me instead of just posting this review. I always work to keep my customers happy in any circumstances. HomeStars doesn't allow photos in responses to reviews so I have put the photos of the job in with my other photos on my page. If anyone has any questions about this job I am happy to answer them. I wish you and your wife all the best, Moe.

I recently had my stairs refinished with Moe .The work was completed on time and in a professional manner.My wife and I are very pleased with the results and would recommend him.

I am very pleased with the staining that Moe did on my stair rails, shoes, and posts. He is a very dependable,professional, and attentive crafts man. I got his number from the homestars website and found that he was totally true to the positive reviews that I read. I called just one week before the holiday (delayed because I was waiting to hear from other contractors who did not come through with even a return call) with the hope that he could fit our job in before we hosted holiday parties and to my surprise he made it happen. On top of all this,he is also a pleasant, sociable and decent man. I will recommend him to any and everybody.

Thank you on both your professionalism in your workmanship & your compassion. We are totally satisfied with your workmanship. You were courteous, quick & skillful. We are getting constant compliments on how our stairs look and we feel as if you have helped to transform our house into what we had imagined it could look like. Also, with your suggestions the contractor you recommended to do the remainder of our renovations was terrific & as a result we wouldn’t hesitate to recommend you to anyone. You certainly took the pain out of relying on a contractor to do be fair & honest.

Mo gave us competative estimate to replace our carpeted stairs and upstairs hallway. The job was done about a month after we gave him the go ahead as promised. Most of the work was done by his helper and took about 5 days total to complete. His helper was very pleasant and did a very professional job of recapping the stairs and finishing the sides. He promply returned to do some touching up when called. We are pleased with the work done and would recommend this company to others.

Moe from Renew Stairs came to my home, explained to me exactly what needed to be done, measured, gave me a very competitive quote and showed me the exact product that he would be using. When he came in to do the job, he was on time, extremely professional and worked very quickly with minimum mess and dust. My staircase took 1 1/2 days to complete and it looks outstanding. I highly recommend Moe and Renew Stairs you will NOT be disappointed. The quality of his workmanship is amazing!!!!