To my horror I had bedbugs. I woke up one night with them crawling all over me and biting me. Thought I could get rid of them myself by vaccuuming them up and washing my bedding. But no luck they kept coming back. One call to Abell , talking to the representative on the phone about how common this problem really is, and how we together would rid my house of this problem. A lot of preparation work involved, and that wasn't fun. But when the technician, Ted, came by he was very knowledgeable, friendly and convinced that we would get rid of these nasty little bugs forever. After the first treatment, we were given boxspring covers to outfit all 4 beds, and it seemed like the problem was solved. Ted came back 2 weeks later, as scheduled to spray again and do another inspection. Questions were answered promptly and we were made to feel at ease with this situation. Thank you Ted and Abell. My home has now been bug free for months and I intend to keep it that way.