Town & Country Water Systems

Water Filtration & Purification
Ottawa ON K0A 1L0
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HomeStars
Water Filtration & Purification
Town & Country Water Systems
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79%

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Reviews for Town & Country Water Systems

Average customer rating:
9.2 10 (16 reviews)

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Private User
Private User
Private User reviews Ottawa, ON
9/10

Happy with service but stay away from Amtrol products

No issues with Town and Country but I purchased the Well Xtrol pressure tank from Amtrol. In only three years the tank failed. It's under warranty but had to pay for labour. Amtrol refuses to pay for the labour. Products like this should last longer than 3 years.

Approximate cost of services:
$300.00
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Company Response

The pressure tank from Amtrol is covered by warranty. Amtrol sent another tank, but they do not cover the labour to install it. This type of warranty is common among tank manufacturers.

Carolynne in Toronto
Carolynne in Toronto
0 reviews Dunrobin, ON
0/10

Avoid, directed backwash into my septic causing damage and flooding.

The claim from the company below is simply not true. In fact the plumbing company told me they sholud never have drained the backwash into the septic and the filter is doing nothing. The company responded they dont trust plumbers. They consistently refuse to admit there is a problem. I have attached a pic of my water from thier filter orange tint and cloudy. The system has never worked. He comes here says it works when in fact he doesn't actually check it. The work they did was 4600 for the system I have had nothing but problems. Charged me 1100 for a reverse osmosis system that I have since learned is worth 300. These guys are do not stand behind thier products seriously regret choosing them

Wow. Just called to get help with a reverse osmosis system they installed. It is leaking, called to have someone come look at. Immediately was told there is no warrentee, they dont have a pump and they can't drop everything to come look at this. None of which I was expecting. I just wanted someone to come see whats wrong. Then she hung up on me. I have had nothing but problems with this company. The iron remover they installed has never worked properly, after 5000 dollars my water is still orange. And they directed the overflow to the septic flooding my septic an my basement. They are more than happt ro take tour money but they don't want to deal with you after that. I am considering suing them for the damage to my septic and basement. Do yourself a favour go with someone else.

Approximate cost of services:
$5,000.00
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Company Response

Carolynne feels that if she shouts and screams that she will get her way. Her Reverse Osmosis unit does not have any warranty. We do not stock the booster pump for this unit. It has to be ordered. She did not pay $5,000.00 for her filter and RO unit - nowhere close to this amount. She needs to have her septic field fixed properly so that it can handle the effluence. Carolynne hasn't paid any monies since the work was performed in 2019. She forgets that a bladder pressure tank, complete tank T and kit, RO filters, brass adaptors and fittings were also installed. We were at her place on March 29, 2022. The filter was working and the problem is her septic field. Another plumbing company also told her that her septic field was the problem. We were also at her place on December 22, 2021, at which time we hooked up the reverse osmosis water to her fridge, again at no cost to her.

sandra in Toronto
sandra in Toronto
1 review , ON
10/10

New water filtration system

Thank you to Frank and Corey for making our ugly swamp water into drinkable clean water. We rebuilt our home after the 2018 Tornado and the one thing that really needed to be fixed was the water situation from the well. After talking to a few water companies, Frank and Corey from Town and Country Water, explained how to go about fixing our water and they made the most sense to us and we had them install a system that was right for
us. Good service and honest.

Approximate cost of services:
$3,000.00
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Company Response

Thanks Sandra! We appreciate all your comments and your business.

Chantal in Arnprior
Chantal in Arnprior
0 reviews Arnprior, ON
10/10

Water System Services

When we bought our house 15 years ago, we had a big problem with Sulfur and Iron in our water, so we called Town and Country Water Systems. They came over and assessed the situation and made a recommendation. We bought a water system from them and now 15 years later, I started having issues with it, so I called them back and once again they came over to look at the issues we were having. After fixing the problem, Frank and Corey were very honest and took the time to explain the work they did and made a recommendation, but didn't try to sale anything. I was so impressed with their work and honesty. I would recommend them to anybody.

Approximate cost of services:
$230.00
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Company Response

Thanks for your review Chantal. We appreciate all your comments and years of dedication.

Linda
Linda
4 reviews Ottawa, ON
10/10

Home Water System

I was referred from a friend who has been along time customer with Town and Country Water for over 10 years. They've always been fair, courteous and reasonably priced.
I had purchased a UV Light/water filter, Water Softener over a year ago and After a year the UV light requires the bulb to be changed. I called them up and Cory came over right away with a new UV light and changed my filter.
I recently Called to have them service our water system due to VERY low water pressure; they were able to come the same day and identified it was the Pressure tank bladder. Clearly explained what was going on and fixed the issue promptly along with removing the mixing water value and now I have added water pressure.
They have also found out the root cause of water coming from my furnace and cleaned out the condensation pump saving me money on purchasing a new one.
Cory Frank and Arlene has gone ABOVE and BEYOND my expectations and I will be using them again. I would personally recommend them to anyone especially those living in the country with well water. I cannot say enough about them. Customer for Life - Linda

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much for your review, Linda. Satisfied customers are our priority!

Bang in
Bang in
3 reviews Ottawa, ON
10/10

Honesty

Honest and thorough service. Frank and Corey took time to explain the work they did. They didn't try to sale anything. I was so impressed with their work and honesty that I went with T&C Water Systems for my filter system.

Approximate cost of services:
$180.00
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Company Response

We appreciate your comments. Good service and honesty is our motto.

Dan & Wendy in Ottawa
Dan & Wendy in Ottawa
2 reviews Ottawa, ON
10/10

Softener, Pressure tank, Iron filter and UV

T&C Water are top-notch all the way! It is not unusual for them to take your call well after hours, they sell excellent products that they keep in stock, their turn around time is measured in hours not weeks, they are professional, courteous, and clean up after themselves. But the real proof is in the results, we bought a home with a barely marginal water system that Frank, Arlene and Cory have transformed into a reliable and SAFE water supply for our family. Feel confident about choosing Town & Country

Approximate cost of services:
$4,000.00
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Company Response

Hi Dan & Wendy,
Thanks for your nice words. We want you to feel safe with your water. We are here to help!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Iron/Sulphur Filter, Water Softener and Reverse Osmosis system

I called Town & Country Water Systems to fix my water which had a bad rotten egg smell, iron stains and was hard. Arlene was helpful in explaining to me how to correct the water problems. She sent Frank and Corey to my house to test the water and assess the situation. They made a recommendation to install a sulphur and iron removal filter, water softener and reverse osmsosis drinking water system. I couldn't be happier with my water now and the installation was neat and well done.

Approximate cost of services:
$4,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We are so happy that you are pleased with your system and enjoying your water. We appreciate your business. Do not hesitate to contact us if you need anything. Thank you for your comments.

Eric from Ottawa in Ottawa
Eric from Ottawa in Ottawa
2 reviews Ottawa, ON
10/10

Water Filtration System

We had iron and sulfur issues at our cottage. After having a few companies come in to test and make recommendations we went with Town & Country. We picked them because they were friendly and informative, and they were the only ones that actually let us put hands-on of the main controller assembly of the unit. Price was very competitive. We also picked them because of the advantages of their unit, which requires far less water and flowrate to run a proper regeneration cycle. They were very punctual for both the initial assessment and eventual installation. When they did come to do the install we were up and running in about an hour, and the effect of having the filter on was basically instantaneous. Water problems solved. We highly recommend the team from Town & Country.

Approximate cost of services:
$1,700.00
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Company Response

Hi Eric,
Thank you for choosing our company. We are happy that you are enjoying the treated water and we stand behind our products.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Town & Country Water Systems

Town & Country Water Systems has been serving the Ottawa area since 1989 and pride ourselves in providing high quality water treatment equipment for both domestic and commercial uses. We are licensed Ministry of the Environment water well technicians. For more information visit our website: www. tcwater. ca
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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