Home Depot Canada The

Bought washer and dryer from the
Bought washer and dryer from the website on may 27th, delivery for june 9th. Received an email saying the payment did not go trough. Call them. The person told me that this happen sometimes and that he needed to create a new order and then take payment by phone. No problem and delivery was to be on june 2nd. He repeted this multiple time. Took a long time but worked. Took a day off from work and no delivery!!!! Called customer line to be on-hold for littarilly for hours yesterday to give up and call the store who did really not seem to care and sent me back to the line where you get put on hold for hours! Trying now to get reimbursed and i have been waiting on line for an hour already. Never buying there again for sure. Costing me a day of work, no washer and dryer, at least I have the day of to spend on the phone to get reimbursed

I will never buy appliances from HD ever again.

HD sent 2 delivery teams for my washer ordered.

My complaint is about their appliance deliveries. One time can be a fluke. Twice with same pattern is serious especially HD seems not to care. A call for survey comes a few min after each delivery. As I cannot pick up it leaves message to my mail box, the machine keeps asking the first question if I am satisfied. again and again. It is so none sense the whole survey.

About delivery people they all have the same angry look and are ill-mannered. The word rude is understatement.

They know nothing about how washer or dryer are installed. They dont care and leave my drain hose dangling and the heavy washer outside the laundry area. The drivers actually only do heavy duties but acted like your dad. They dont listen and say what they want to convenience them, somehow they knew nothing customer can do about it.

Think about it, you earn hard money and spend to get product and decent service. You dont ask for free and you are reasonable. How one question could cause them pay a parking ticket? They barely were inside the house for 5min. Then they should have bought enough parking time to service properly at least 20 min, it is washing machine hook up.

You cannot do reasoning with them.

The other time the guy lifted my dryer which was sitting on a frame and dropped it freely back making a loud bang.
That is not the item associated with the purchase. It is unsafe to do so. And the guy had no idea how the dryer was set up to this frame.

Both of them are not bright you can tell from the way they dont understand a simple explanation, direction to backyard gate and loading area or simple question you asked.

I feel lucky I live in highly secured condo. I would feel unsafe challenging this attitude if I am alone in a house.

The question is why should I even feel good just to be safe as such. That is the least any customer deserves. I should be able to enjoy the experience at the least. But no. HD has turned blind eye since obviously these people have done the same thing to many other customers who likely make complaint as I did.

What is the world we are living in to get this kind of people making money from us for such unacceptable and abusive attitude. It should not be tolerated.

Does Home Depot Canada care? They even dont provide a legitimate email address for customer complaint.

I haven't bought anything from home Depot in over 5 years because of a previous issue with customer service, when I saw they deliver,I thought how can you mess up shipping 3 tubes of everyday clear silicone? Check out the attached picture. Home depot can mess up anything.

I ordered a LG washer and the day of delivery I received an email saying to come in for a refund as I paid for this appliance in full. When I called to inquire they told me the Warehouse accidentally canceled my order which placed my washer on backorder. I ordered a different washing machine and they told me I'd be getting it in 2 weeks which was a huge disappointment but they gave me $250 off the new appliance. When I picked up the invoice the delivery date was not what they told me over the phone and I now have to wait 6 weeks for delivery! So unacceptable I'll never buy an appliance from home Depot ever again.

Bought a laundry tower and arrange it to be delivered on January 10, and the installation and hauling the old one, was to be done the next day. So, here I was waiting all day for them to no show up, when calling customer service, they informed me, that the delivery was change to the following day. I told them that they never contacted me to do the change and the delivery can't be done said day and to move it to the following week. The installer called to confirm the delivery and told them they didn't deliver it and arrange the installation the next day.
Deliver went well now the installer called to say he was to arrive 25 minutes later. 10 minutes later he called to know what kind of appliances they would haul out. Told him the kind off the old appliance and right there and there, he said he can not do it by himself and has to be done by 2 peoples.
The contractors from home depot call me to arrange a new time and day. when I ask them if they are confirming that they have to haul the old one, surprise, surprise. they say that they don't have that order. the order is only for installation .
Again calling customer service to have them clarify and confirm the installation and the hauling.
The representative told me that there was a note on my account that I was rude.
News to Home Depot, if you disrespected me and been rude to me by no respecting the agreement, not contact me before or after changing orders and cancelling 10 minutes before showing up . You bet that I'm going to talk loud and be rude to you.
Is almost a month since I purchase the Laundry tower and is seating in the middle of my place.
Please, if you need appliances, shop somewhere else

My landlord (who is VERY good at such things) went and bought a refrigerator from Home Depot to replace ours which had broken down. They were also supposed to take the old one. It was to be delivered a couple days later in the morning. No specific time was given (they say @ 8 a.m. to 8 p.m., thus effectively killing any activities, including work, for that day).
When the morning came, a truck showed up, but ...no fridge! I was told it would be delivered the next day in the morning. I was also instructed to take down certain things, bannisters and the like to facilitate easier loading/unloading, as they were also supposed to remove the old fridge. Please note they have already been paid for the fridge and it's delivery, and the removal of the old fridge.
The next morning a truck showed up and they started to unload ...a STOVE! Then, without even trying to explain, they reloaded the stove, got in their truck and left. They explained to the landlord that the fridge would be there sometime before 8 p.m. that evening.
Nope... nothing... not a peep from Home Depot.
So now here we sit in limbo (and have sat for the better part of a week) not knowing when or even IF the new refrigerator will show up. We have no information, and selected parts of the house have been disassembled to accomodate these people , should they decide to ever show up. Meanwhile , I cannot go to work, and have no idea whatsoever how long Home Depot is going to take, or any idea as to the status of what has now become a fiasco.
I'm wondering if the whole thing wasn't just a fraud.
A friend of mine says they stock good paint...but that's hardly a help at this point.

Love all the printouts , Home Depot has really stepped up their game. We bought a dishwasher and a refrigerator from them yesterday. Every store can only sell what they are given but Jennifer in the Sherwood Park, Canada store was VERY patient, helpful, knowledgeable. She listened to everything we wanted, recommended what would work for us. She gave us wonderful printouts and high lighted them for us. A great experience for us in the middle of a tense situation, a flood. If Home Depot gets staff like that it makes me want to return

odered a door , was told 8-12 weeks . 6 mths later no door , phoning does not help ,no email updates until i wanted a refund .

I ordered an AC online and decided to cancel the order a couple days after. The agent over the phone confirmed that it was cancelled successfully. It was not. The large heavy box arrived at my door, and I could not move it. Called to set up an online return which took over an hour. I had to call UPS after that to set up a date/time for pick up. They never came or called. I called UPS again and it was only machine picking up and I was told there would a fee of 5-6 dollar to schedule a pickup! I called the Home Depot again and asked them to reach out to the UPS. They could not, I asked for a manager they connected me to a supervisor which called me a day later than they told me she would. Again, I scheduled another pick up through her, UPS did not show up again and no one informed me again. I keep emailing the Home Depot after every failed attempt to just return this item, they respond after hours and just say we apologize we shall schedule another pick up. When exactly? days later?! After talking/being on hold for almost 4 hours, they did NOTHING. The AC is still with me, and they have my money $825.

Not only made the mistake on delivery date which had caused my family to wait the entire date at the construction site but also managed to Iied to us on the date it was supposed to delivery. DO NOT BUY FROM HOME DEPOT!!!