Had a hot water tank installed by clearview, the technicians who helped us were extremely well mannered and polite as well as knowledgable and efficient. Would not hesitate to call clearview again with any jobs.

John from Clearview came out to my house and I thought he did an impeccable job. He was very good, polite, cared about the work he was doing and cared about my property.

I called and left a message on Clearview's answering machine on Sunday, someone called me back first thing Monday Morning and Selay was at my house by 8:30am Monday. I thought he was very nice and polite, and fast and efficient at his job.

On April 2, 2012 I got leaking bathtub fixed, Great service, and Casey was very wonderful!Clean and very pleasant and has all of the answers needed. Showed up on time and was very efficient.

Company Response:

Thanks Bryce! We are glad you shared your experience with us and will be sure to pass the compliments to Casey. We love hearing about our clients' experiences and appreciate you taking the time to leave your feedback!

Faced with leaking toilets in a condo apartment, you must take action- and quickly. We emailed Clearview and Casey was there, addressing plumbing issues inherent in the buildings construction and in our reno. Casey had solutions and replaced the cracked and leaking toilets with professional aplomb. Plus Casey's customer service was exceptional. He listens. He explains in layman terms. He cleans up. He gave the seniors' discount without being asked. We have used scads of 'plumbers' in many years. Now, we know who to call to get the job done right, first time.

Company Response:

Thanks Allison! Casey is definitely one of our star technicians. When we're looking for new hires, we make sure that our technicians are as relatable as possible. We want to make sure all of our customers understand exactly what is required and what the options are and don't mind explaining what we need to do and why! Many companies employ confusion as their ally in maximizing profits - if the customer doesn't know what they're talking about, the actual severity of the situation can be manipulated. We want to make sure that we give honest advice and honest prices - all up front, so there are no surprises! Glad to hear that you'll be calling us back, we're always happy to help! Thanks again Allison!

I have had good success with Homestars in the past. This has been the absolute worst experience. I called to have my bypass valve replaced on my hot water tank. On the day of the first appointment, I got a call about 10 mins before the scheduled time to inform me my tech had become very ill and I would have to reschedule. They apologized and explained they would waive the standard $80 fee for coming out at my rescheduled appt. On the rescheduled day, the tech arrived on time, and proceeded to ask what the issue was and what I wanted done. I explained that the bypass valve would leak and I needed it replaced. He asked me to show him, at which time I turned up the temp on my hot water tank to show him. Since it takes some time to heat up, we went upstairs and he started writing up the service quote. He proceeded to write up pages of potential services he could sign me up for, all at vastly higher prices than I had ever seen before, $1000 to install a humidifier? That should have been my first warning. Before he had finished writing up his quote, I decided to go downstairs and check my hot water tank, and as I had seen before, water was pouring out of the bypass valve and the floor was soaked. When I finally talked the tech into only providing the service I had originally requested, he proceeded with the task of emptying my hot water tank. In the end, the job was done well, but the up-sale attempt and exhorbitant charge of almost $600 left a very sour taste in my mouth. They refused to give any quote over the phone, which is ironic considering how quickly the tech was willing to quote additional potential services once at my house. The person on the phone claimed, she couldn't give a quote as she can't be sure of the service required. However the tech made many (incorrect) assumptions when he wrote up his pages of quotes from his catalogue of services. If you need basic work done, move along, there are better options out there that will not break the bank. It felt like paying someone $100 to change my light bulbs.

Company Response:

Thank you for commenting, although we're sorry to hear about your experience. Unfortunately we are having a hard time finding the job with these details, so if you could give us a call in the office at 403.216.8439 to discuss your experience and come to a resolution, it would be greatly appreciated.

Originally we only had repaired the problem with our old furnace which was about $1600.00. They agreed to replace the furnace and discount the work they'd already done if we bought new through them which we agreed - wow they took off their costs of repair for the original call. I thought everyone that has been to my house from Clearview were very nice, friendly and clean. I had a very good experience and I would use them again! I didnt feel like I was going to be mugged when they entered my home.

Company Response:

Thanks so much for the review Malcom, you're absolutely right - when you decide to replace an appliance immediately after having substantial work done to it, we think it's only fair to credit the amount you've already paid into the appliance that we end up replacing. I'm glad you felt safe with your technician- this is something that many people take for granted, that every technician is drug tested and background checked - the truth is, many companies that try to be the cheapest simply cannot afford to pay for drug testing, background checks or to be able to hire according to those tests - some companies have to take who they can get and end up sent to customer's homes. Not a concern with Clearview though, we only hire the best of the best that meet our specific critera!

My hot water tank was leaking and when he came to my home I recieved excellent service from Steve Z. with Clearview. Steve was extremely courteous and efficient with his work.

Company Response:

Thanks for your comments! Steve is a great technician and we're lucky to have him on our team! I'm glad we were able to take care of your hot water tank issues efficiently, one of the benefits to working with a company that charges per job as opposed to per hour is you can feel comfortable knowing that the technician can take the time he needs to fix the job RIGHT without penalizing the customer for going the extra mile - it also assures you that you won't have a technician rushing to finish a job in the time (and price) quoted! We quote up front and guarantee our pricing BEFORE we start! Thanks again!

You reignited 2 furnaces and replaced one thermocouple for a total charge of $525. More fool me, I should have checked you out first. Caveat emptor. The amount of advertising you do has to be paid for somehow.

Company Response:

Hi there Geoffrey, we have tried to reach you several times by phone to resolve the issues that you have stated on your review but have not heard back from you yet. If there is a better way to reach you feel free to call at 403.216.8439 or at help@justcallclearview.ca to discuss the resolution to your concerns.

Had great service from Trevor today. He took care of three problems in one visit and ended up not charging me for my primary concern, a drain that was plugged with hair. Oops! He explained the workings of my furnace in detail that I have never understood before and provided me with some cost-savings ideas. Always like that! Friendly, professional, and respectful of the time I had to go get my kids from school. Would have received a 10 if I had been notified that he was running a little late. Kind of like at my doctor's office, I know he was not there right on time because he was taking extra care with the previous client.

Company Response:

Thanks for your kind words Cheryl and thanks for your understanding about running behind, but I'm sorry we didn't give you a heads up! You're absolutely right though, some technicians are satisfied to get in and out as quick as they can but we like to take the time necessary to get our customers taken care of - one of the many reasons we like giving exact prices up front! You don't need to worry about our guys rushing through their jobs and they can take all the time they need to do it right without having to charge the customer for the difference! Thanks again, we'll see you the next time you need us!