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Clearview Plumbing & Heating Ltd
Best Of 2009 Calgary Awards Winner: Plumbing
Click to see all 2009 winners
- Web:
- www.JustCallClearview.ca
- Address:
-
4805 32 ST SECalgary , AB T2B 2X3
-
- Phone:
- click for phone
-
- Email:
- send a message
- Owner/Manager:
- Kyle Lumsden
- Hours:
- 7 days a week
- Specific Service Areas:
- Calgary and surrounding areas
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Here at Clearview we have Two Clear Rules:
1. Do whatever it takes to solve every problem right and leave every customer smiling.
2. When in doubt, see rule #1.
This is our promise to you, our customer. We view our jobs not as trades-people, or as plumbers and HVAC technicians, but as Customer Service Specialists that can help you solve your plumbing, heating or drain problem.
Our customers love our flat rate system because they know - down to the penny - exactly what they're going to be paying, whether we need to get tools or parts, or if we just need another hour or two to make sure your home is left cleaner than when we started. We don't offer any guesses over the phone, but we CAN tell you exactly what you're going to pay.
Our customers' piece of mind is priceless to us, it's the reason we do what we do, but don't take our word for it, read the amazing reviews that helped us win the Consumer Choice Award for Calgary Plumbing in '09!
- Products
- Sink and Shower Fixtures, Sinks, Tubs, Toilets, Furnaces, High Efficiency A/C Units, Humidifiers, Air Purifiers, Water Softeners, Reverse Osmosis Units, Hot water tanks, Tankless Water Heaters - You name it, we install it!
- Services
- Furnace and A/C Installations, Drain Cleaning and Power-Augering, Free Furnace and A/C Quotes, HVAC Repair, Boiler and Hydronic Heating Repair, Plumbing Repair, Video Drain Inspections, Sewer Replacement Quotes and Digs - You name it, we'll do it!
- Brands
- Quite literally ANY and EVERY brand. If there's something we don't have in stock, you name it and we'll provide it, install it and warranty it!
- Specialties
- Although the industry would dictate that our specialties are Plumbing, Heating, A/C and Draincleaning, our customers feel our specialty is Customer Service! (Just look at our reviews)
Credentials & Financial Information
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Reviews for Clearview Plumbing & Heating Ltd
10
great job
Clint in Varsitytoilet is leaking the technician was informative as he worked, as well as knowledgeable. the technician ran into some problems yet he had the experience and tools to get it done. he really did a great job.
Calgary Location Aug 31, 2010 0 of 0 people found this review helpful. Helpful?Yes No
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8.0
Very friendly
Doug in BownessMain line auger Very friendly and professional service, the technician definitely deserves a pat on the back. He was on time, had all the tools to get the job done and just impressed me with his professionalism. Good job!
Calgary Location Aug 31, 2010 0 of 0 people found this review helpful. Helpful?Yes NoShare this review
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Company Response from Kyle Lumsden
“Thanks Doug! That's got to be my favorite (and most consistant) compliment that we receive about our services: Friendly and professional. It's often rare that you would call someone too professional, but not so rare to call someone too friendly. At the end of the day, being personable is good, but a technician can be overly friendly. It's important for technicians everywhere to realize that they still need to maintain that professionalism, as they are providing a service, and dealing with serious appliances and utilities. There is a time for joking, and a time for working - any good technician will attest to that, and you, as a customer should ask for no less than that! ”
7.0
They eventually did right by me
Eric P. in CalgaryToilet repair and then install At first the guy came out and he was good but the pice seemed high. I had him go ahead because I thought the job wa larger than it ended up being. I paid, but I called the office as I felt 500 was closer to the price of a toilet and I was pretty unhappy. The office though called back and offered to apply the previous repair charges to the install of a brand new toilet. The difference was just over $100 and now o have a great toilet. A bumpy ride with a happy ending, they work through their pro lems instead of hiding from it. I'll have them back.
Calgary Location Aug 27, 2010 0 of 0 people found this review helpful. Helpful?Yes NoShare this review
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Company Response from Kyle Lumsden
“Hi there Eric, thanks for the review, I remember the issue well. For those unfamilliar, Eric had us come over and quote specifically on the repair of the toilet, which required a complete overhaul. Now, I'm glad we were able to help you out, unfortunately mistakes do happen and it seems one happened in this situation - we should have quoted the price to replace the toilet straight out, and it appears we did not, for which I'm quite sorry. Thanks for taking the time to call in to the office to get this sorted out, as you mentioned, we took great joy in being able to get this issue sorted out for you, and now you've got a brand new toilet! We appreciate the feedback, we actually mentioned your exact situation during our weekly in-house training/technician meeting, just to show the importance of giving the customer ALL of their options! Thanks again, we look forward to serving you any time you need! ”
9.0
Both techs were great.
T and D in Huntington HillsFurnace replacement, Main shut off valve We've used Clearview many times over the years and it's always been a great experience. Most recently we had a major job in front of us: replacing the furnace and replacing the main shut off valve to my house. The plumbing technician Derek was great. Very knowledgeable and able to answer all of my questions. The furnace install went great as well, the technicians were neat and efficient. I'll certainly recommend them in the future, in fact I already have to family members!
Calgary Location Aug 19, 2010 0 of 0 people found this review helpful. Helpful?Yes NoShare this review
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Company Response from Kyle Lumsden
“Thanks so much for your recommendation! I can't explain how happy I am that we've been able to provide such satisfactory service to you and your family, not just in plumbing (which we're known best for) but also heating! If I'm correct, we're installing your sister's furnace today? This was a great call for us, we love it when we're able to flex our plumbing AND heating muscles! We're going to be more than happy to serve you and your family in the future, thanks again for the opportunity! ”
10
Quick and Efficient
Wayne in AcadiaMain water shut off replacement Derek came to my house to upgrade the venting to my hot water tank. He later returned to replace my main water shut off valve. The technician was quick and efficient.
Calgary Location Jul 22, 2010 1 of 1 people found this review helpful. Helpful?Yes NoShare this review
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Company Response from Kyle Lumsden
“Thanks Wayne! Glad to hear Derek (a relatively new addition to our team) is helping customers and keeping them happy! Always happy to help you out, no matter what the issue! ”
10
The technician was great.
Anonymous in ParkdaleLaundry drain plugged I don't know how I got the fridge magnet, but when the laundry drain wouldn't drain, I decided to give Clearview a try! The technician Ladislav was just great, truly delightful! He was quick and efficient, and the drain is draining properly again! Glad I gave them a try!
Calgary Location Jul 08, 2010 1 of 1 people found this review helpful. Helpful?Yes NoShare this review
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Company Response from Kyle Lumsden
“Hi there! Glad we were able to help you out when you needed us! Never hesitate to call if theres ever anything else! ”
10
Our pilot light wouldn't stay lit...
Cathy and Mark in Maple RidgeHot water tank install Our pilot light wouldn't stay lit, and Ladislav came out to give us our options. It looked like the best thing to do was replace the entire tank, which he was able to do after quoting the job up front, before starting. My sincere thanks to great service technician Ladislav! He was most professional, kind and certainly a great asset to your company!
His professionalism speaks very highly as my first impression of Clearview.
I too work in the service industry and when you deal with a great role model for service it needs to commended!!!
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Company Response from Kyle Lumsden
“Thanks very much, Cathy and Mark! It is always very much appreciated when someone who also works in the service industry comments about our service skills. As I've said before, while most contractors and companies look at themselves as "Plumbing and Heating techs doing Service work" we like to think of ourselves as "Service Techs, doing Plumbing and Heating work". The customers come first, period.”
3.0
nice people, but would never hire them again
g in calgarytankless water heater, new basement plumbing rough-in Did my research, company sounded good. Great reviews on this site. Had them over for an estimate and got a price for the job. Not too bad. Plan was to put in a tankless water heater, and on that visit, get them to mark where on the basement floor to jackhammer up (I was going to do this myself to save some $$).
First job day comes up, no one comes by. Apparently too many emergencies, plan for next day.
Next day, new hire (great guy) shows up and doesn't really know what to do. Plan for a week later. Ugh.
Job day. Finally. Guys are rushed. Work itself is good, but they left the old hot water tank in the backyard despite saying they'd take it away. Commented at the time they were leaving that it smelled like gas. Told it was because they bled the line and that it will go away, call if it doesn't. Open all the windows, wait. Also told that they didn't have time to mark where to jackhammer.
Still smelled a bit come evening but definitely better. Got a few hours sleep, woke up at 5AM feeling awful (headache, dizzy). Go down to the tank and do my own soap test (they apparently did their own). Bubbles galore. Call at 5AM and am told it will cost $150 to get a technician out. Frustrated, I just say "get someone here asap". 7AM rolls around, I'm walking around outside waiting. No one showing up yet. Call the office. They hadn't dispatched anyone. Guy from job the previous day (great guy) comes over and fixes the leak. I soap test it, looks ok. Worker hauled old hot water tank away in his own truck after getting upset that it wasn't already gone. Thank you!
Go away for a week. Come home to a house full of gas. Soap test again. Bubbles. Call them - they come first call and quickly this time.
Told to make appointment for the rough-in. Told that I should just rent a jackhammer for the day and that it won't be a problem. Today is job day. Worker over this morning, draws some lines on the ground and says "jackhammer here and here... Might need to do more later, but let's start with that. I'll call you in a bit to see how things are going. Going to take a few calls and come back later". That was 9AM. Finished my part by 10AM. Waiting... 2PM. Call the office - "oh, he's too busy... can he come tomorrow". Told the office that he needs to stop by tonight since I have to return the hammer in the AM or I'm out more cash for the rental. He never showed up.
The people i've dealt with are all nice, but holy crap they can't keep things together. I would not recommend these guys to anyone because while they do some reasonable work *eventually*, the frustration is just not worth it. Maybe they're too busy for their workload. I don't know. Really nice people, but I'm just a little disappointed.
Calgary Location Jun 23, 2010 0 of 0 people found this review helpful. Helpful?Yes NoShare this review
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Company Response from Kyle Lumsden
“Dear "G" First of all, allow me to apologize for the less than satisfactory experience you've had with us. I do appreciate you taking the time to give us your feedback and although the job is complete (finally) OUR job of making sure you're a happy customer is clearly not! As of right now, our office is going through paperwork to see if we can reach you to discuss your situation, but your anonymity is preventing a timely response. If you could call in to the office (403 216 8439), the Customer Service Manager Jesse would be more than happy to help you work through this and come to a resolution! At the end of the day, it certainly sounds like it was a trying job, but we'd love to get the entire story and do a bit of research on our own, just to find out how such miscommunication happened. Fortunately, this is NOT the norm, otherwise there would be far more comments such as this on our page (a friendly reminder to those who say we pad this site with good reviews! We don't; Our many satisfied customers do that for us! We also do not censor our review boards in any way [I don't think you can?] and this review is proof of that!) It should also be noted that afterhours work for every job, regardless of the situation or warranty, does require an afterhours Travel and Dispatch fee due to the limited resources of on call technicians. This is clearly stated on the invoice, as well as by on call staff. Regular business hours are Monday - Friday, 08:00 AM - 06:00 PM. Had our technician been dispatched earlier than 8:00 AM, it still would have fallen under the afterhours travel and dispatch fee we wanted to help you avoid. Now, that being said, we are closely and carefully reviewing and revising our policies, to ensure that this does apply to any emergency situations. I do apologize for that sincerely. Again, I apologize for the service you've received, there is no excuse for the workmanship or the scheduling and if you'll call in to the Office with your full name and address (to locate you in our customer database), I'm confident we will be able to help with the situation. G, thank you again for your input, I hope we're able to track you down in our files and make this right for you and alleviate your disappointment; let me assure you this is certainly not the norm. ”
10
Ladislav was excellent!
Chad at Salon FliToilet backing up Our toilet was having drainage issues, sometimes not for two weeks, sometimes three times a day! We had Ladislav from Clearview out to service the toilet and he was excellent! He made sure he kept us up to date and in the loop, there were no hidden charges, he gave plenty of great advice to avoid problems in the future! Needless to say, I was super impressed!
Calgary Location Jun 04, 2010 1 of 1 people found this review helpful. Helpful?Yes NoShare this review
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Company Response from Kyle Lumsden
“Hi there Chad! Thanks for having us out, on Ladislav's reccomendation I certainly know where I'll be going for a hair cut next! That's the odd thing about toilets and drainage though... Sometimes you don't have issues for weeks, sometimes it happens multiple times per day. Either way, we can certainly appreciate the need to keep your business flowing smoothly, especially when it's a toilet issue and ESPECIALLY when it's a toilet shared by staff and customers! Thanks again for your great review Chad, call us back any time, we always enjoy helping out fellow local business owners! ”
10
Repair was fast and professional
Kevin and Carol in ShawnessyLeaky Hot Water Tank I called Clearview because we had a hot water tank problem 10:00pm friday night. A friendly agent put out an SOS for us. We received no call back that night? Next morning 8:50am I called again, the agent appologized for what was a hardware failure and said a technician was on the way. REALLY? It was 25 minutes before the technition arrived, and by 11:00am Emmerik had finished installing a new hot water tank. Very knowledgeable and curtious. I was often curious about his work and he was very accomodating. When Emmerik was gone, you never would have known we had a problem the night before. Job was well done!
Calgary Location Jun 01, 2010 1 of 1 people found this review helpful. Helpful?Yes NoShare this review
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Company Response from Kyle Lumsden
“Dear Kevin and Carol, let me start by apologizing for the hardware failure that caused us to not get to you that night. Of course, these things do happen, but we do pride ourselves on our communication and customer service. At the end of the day, we were able to get your problem solved, but it is ALWAYS our policy to call if there is an issue with the technician, or if rescheduling is needed. I can assure you it won't happen again, but in the meantime you should have received a $60 Clearview Coupon in your email that you can use towards any plumbing or heating job you may have in 2010. Still though, thank you very much for your review. I'm thrilled that (when you DID get service finally... sorry, this still bothers me, it's so unusual that I'm going to personally look into exactly what happend) the service was satisfactory and that our technician was patient and accomodating; two very important factors that we consider when hiring technician) Thanks again for everything, including your patience! -Kyle”
The reviews on this page are the subjective opinion of the Author and not of Home Stars Directory Inc.