We had a computer crash in our home and needed to see if the files saved could be recovered. We called geeks on the way first, they came out, charged an atrocious price and then informed us that nothing could be done. A friends recommended Memory Express so we took the computer there and dropped it off. Within 2 hours they called to tell us that not only was the data fine, the computer was totally fine also. They charged a very low rate, worked, fast and were honest.

Memory Express is always busy, so it can be hard to get unrushed customer service in-store, but they definitely have the best prices in town. They honoured their price match guarantee for my camera purchase with no issues, and had a decent return period. I would buy from Memory Express again in the future!

About two weeks later they still insist on sending me a unit that a customer returned to the store for an unknown reason. My parents' anniversary has since passed. I won't be dealing with them ever again. I buy a lot of stuff online and have never experienced such poor service.

I submitted an order online on Boxing Day and today is the ninth day since that. Unfortunately and unbelievably, they still have not shipped the items I ordered. I shop online alot and have never experienced this type of extremely slow shipping before. I emailed their customer service people and told them that I have already received what I bought on their competitors' sites even though I also ordered them on Boxing Day, and they just said that they got a lot of orders to deal with these days. I emailed again and told them that I hope I can receive the products before the deadline for the mail in rebates. And they told me "Please use the e-invoice that was sent thru your email in claiming your mail in rebate". That's all they said. I lol'd. They don't even know their own business because apparently you need the original UPC barcode from the package in order to claim the rebate, which means that I cannot do that until I receive what I ordered. I told them that and haven't gotten a response since then.

I bought a new Asus laptop in August for my business. By end of August, not working right. Took it in 4 times now over the last 3 months and it has to go in again. I bought the replacement insurance on the computer when I bought it and another new laptop (Acer) to continue using it for work (while they try and fix other) I have asked repeatedly to get a new laptop, but they will not honor their so called insurance. Some of us have to run a business and cannot go back every week to get the same computer fixed over and over. I want what I paid for in the first place, a working computer. I will never shop here again, nor recommend it to anyone. Be careful and do not buy the insurance, it's a waste.

I have a long history of purchasing with Memory Express. They've always been fast at diagnosing problems with my computers and I've never found better prices anywhere else. I trust them and their team is friendly.

I found out the parts I bought is the wrong one, but I cannot refund it after 7 days. I likevtovwarn other to return the product early to avoid losing money

I give these guys a thumbs up....they detected the problem in my computer on the spot and right in front of my eyes...they replaced the part and got my computer working on the spot...the price was reasonable and very good customer service. .

Great staff. Everyone was extremely helpful. The store was very busy, but someone came to us right away to see if we needed help. Will shop here again...even without my husband!