I live in a 1928 house and I had a leak in a lead pipe so old and massive that they said they'd have to tear out my kitchen to replace it. Seeing the horror on my face, the the plumber said, "We've got a guy who's been around a long time and he's seen these pipes. Let me get him on the phone." He conferred with two or three colleagues, got advice on a little-known way to patch those old pipes, and explained the pros and cons to me in a very clear and honest way. I agreed to go forward and he went out and bought the materials he needed, then left the package and the name of his supplier with me, explaining that, this way, I could do minor follow-up repair if needed without having to call in a plumber. The patch has been holding since last summer, I didn't have to rip out my kitchen, and I loved how willing he was to talk with his colleagues to get a good solution... not to mention his willingness to teach me the process and show me what product he was using. I can't help thinking that a lot of plumbers would have gone after the money and told me there was no alternative to ripping out my kitchen cupboards, ceiling and walls. I'm very grateful.

Company Response:

That's great to hear. Thanks for following up. Its true we do have a guy who has been around a long time.

I had a negative experience with this company. Although the work was fine & the worker was polite & professional, he arrived late, yet overcharged the time by 25%. On top of that, they added a large surcharge that was not mentioned when the booking was made. I consider adding hidden charges to a bill to be an unethical business practice. I intend to report this company to the BBB & strongly suggest to those looking for a plumbing company give this one a pass.

Company Response:

I'm happy to hear the work was good and our worker was polite and professional. I'm sorry to hear you had issue with the pricing. We are very staight forward with our prices over the phone and would have been happy to explain them to you if you would have asked. Nothing we do here at Butler is unethical and I wish you well in finding another plumbing company.

Thanks to Kevin at Butler Plumbing, we are no longer experiencing problems with our Navien Water Heater, which was frequently going from hot to cold. Additionally, Kevin was able to solve the problem we had with a sewer gas smell coming from the pipes under the sink in our master bedroom. I will point out that this was a problem that a plumber from another company had been unable to resolve. With both of these issues, Kevin explained exactly what he was doing and why, and demonstrated quality workmanship. We are very pleased with the services we received and will consider Butler Plumbing for future renovation projects.

Company Response:

Glad to hear of your satisfaction. Thank you for choosing us.

The best service provider.Butler Plumbing guide us in the proper way and save our weekend extra charges cost. The work was done in a very professional way and less time. Thanks to Paul

Company Response:

Thank you for taking the time to give us this review.

This was my first time using Butler Plumbing. An old hot water tank gave out and Butler was the only company to be available and would give a price as well. Dan showed up when they said he would, and within a couple of hours, we had a new, state-of-the-art tank. Dan also changed the (dangerous) ipex leading into the old tank to copper. He cleaned everything up and we were good to go! I will definitely use Dan at Butler again and I think you should too!

Company Response:

Thank you for the review, I'm glad Dan was able to fix you up and happy to hear you will use us again.

Excellent service, knowledgable advise and very personable. Repaired our outside faucet and restrored our water pressure - he solved the problem! Would highly recommend and will readily use them again.

Company Response:

Glad to hear, We love repeat customers. Thanks for taking the time to post.

We were having difficulty getting the sensor on the sump pump to work properly. After calling Butler, the person I spoke with asked a few questions and was able to book an appointment the next day. When the plumber came, he assessed the situation and within a few minutes explained what the problem was. He worked efficiently to repair the problem and then explained exactly what he did and what caused the problem. He was very knowledgeable about other questions we had and he did a fantastic job. Would call this company again.

Company Response:

Thanks for taking the time to post the review. This is great to hear the good feedback.

They did a good job installing the water softner. got appointment easily and they provided prompt service for my work. Goos job done. highly recommend. Go for them. Get them to do your job

Company Response:

Hassle free is what we strive for. Thanks for posting.

We found butlers plumbing online as a highly recommended plumbing company. Gord came to our door and was very helpful. He found the problem within minutes and did so in a very polite and courteous manner. We were pleased with the service and will use them again.

Company Response:

Happy to hear you will use us again. Thanks for taking the time to post the review.