The people at the warehouse were excellent and gave good information and product. The guys who installed the carpet were too rookie for the work. As we later noticed, the cuts were very poorly done near the walls and corners with gaps left in small sections. They gave us an initial estimate that was supposed to include underlay and seaming materials but then tried to add it on at the end. The lead guy was expert but his crew was so 'green' that the job was way below par of what I would call professional. I would buy the product from the store but I would never get installation from them again.

I was looking around for a good price on flooring in the Edmonton area and came across Carpet Superstores. I spoke with Sheila there and she was great! She helped me find the items I was looking for and at a price I wanted. They mainly had the carpet in stock so I had to go around to other places to find the hardwood and tile I wanted, tell them the items, and have them bring it in. All in all, a very good experience with them. If you need carpet, they are easy to work with. If you need other flooring, it may require a bit more work on your part to find the items (especially tile), but in the end their service was great.

I got a great deal on a roll end for my bedroom. The sales staff was very friendly, and they made sure I got something nice and plush like I wanted. I had someone else installing the carpet, and the store help it for my contractor for a few days untill it could be picked up. I'll be looking there again if I need more carpet.

When we needed to replace our 20 year old carpet, we looked to Carpet Superstores. Carpet Superstores had a wide selection of carpet, laminate floors, hardwood, linoleum, bamboo, and commercial rugs. We checked out Carpet Superstores especially because Craig Simpson, a former Edmonton Oiler player owns the Superstores. Today's fashion for floor coverage is laminate flooring. We choose that style instead of the traditional carpet. Carpet Superstores is a very competitve business as we found their quality to be very high with affordable prices. If we ever need to replace any more carpets or flooring, we would definately check out Carpet Superstores.

I went into the store to purchase and have some carpet installed going into my basement. I asked (at least twice) whether the installer would be gluing the carpet to the stairs, and I was assured that is what he'd do. The installer was in my home today and he stapled the carpet to the stairs - and when asked, said it would be much more expensive to glue it down. And when I returned to the store to ask about it, I did not get a satisfactory answer at all - just really that stapling it down is better. Well OF COURSE they would say that...right?

Disappointed in the Installation of my new flooring. Installers were rushed even after telling them not to. Didn't not use spacers for my new tile, did it by eye.....not impressed. Had to clean up all the old carpet and garbage myself. The two installers left nightly messes included saw dust on my new carpet they had just installed. Calling the store to complain got me no where.....took me forever to get a return call and then when they finally got ahold of the installers to return for warranty they couldn't or wouldn't make repairs because they said they would have to take out numerous hardwood boards.....that's how bad. Terrible and disappointed is an understatement.

We replaced our carpet in the living room with hardwood floor, and the carpet upstairs with new carpet. Carpet Superstores installed them. Service was exceptional, and we would recommend them again. We have had no issues so far, and there was no damage to our walls or furniture.

The shopping experience at the carpet superstore was edjoyable, the sales man were very proffesional. however I was dissapointed with the contracter who intalled the carpet. He was rushed and unprepared. The carpet in the master bedroom was cut a bity too small and he tried to hide it by trying to strectch the carpet. even after he was done it was evident that a floor board that is 1/2 an inch thick will be necesarry to cover the gap between the wall and the carpet.

The sales people were very friendly and helpful. the first service person they sent out for installation was rude and tried to over charge us. We called and complained to our sales person. they sent out a new estimator the next day, and they quote and service were excellent.