I called Pioneer in the summer for one simple reason: I'd called them 6 years ago to seal a corner of my foundation, and I'd totally forgotten about it. That's how you know a water problem has been solved. This time it was two corners on the opposite side of the foundation. Before I could do some internal work, I knew I had to stop the leaking I'd just been using towels to mop up. I watched the weather forecast constantly, dreading rain, dreading storms even more. Not good. Pioneer sent out an estimator who addressed several things I didn't know about, and we had to figure how to work around my garage. Every house is different; my house is about 55 years old. Workers were on time. They worked tidy, they worked efficiently, and they worked well. They answered all my questions (I like to hang around when work is being done on my house) and I learned things about my house. The best part? Dry as a bone. It's been about 7 months, and renos are going forward in my clean, dry basement. Thanks, Pioneer, for all three corners. And yeah, you'll probably be getting a call on the fourth one sometime in the near future.

Company Response:

Thanks Lorraine . . . feel free to call us back anytime. And while we don't want you to forget us we are happy if you forget that you had that basement concern.

After we bought house we found crack that was missed by home inspector (Al Wright from Affordable Canadian home inspectors)We start to look for company that we can trust and get good warranty for work.Pioneer was company we choose,because of perfect reputation and great quality of work. Thank you !

I hired this company to take care of a water problem in my basement causing mold to grow from the bottom upwards in an already finished basement. It was a complete disaster. I was told by the owner Ray when he came by to check out the job before the start date that "there will be an experienced lead person on site so I can ask any questions and he will provide the answers." Most days it was a kid (I'd say he was barely in his 20's) being dropped off to do the work and he knew only what he was told to do - nothing else. There were permit problems - namely they said they didn't need them and I found out they did so the job was stopped for over a month while the permits were aquired. All the while my belongings were left in the driveway. They wanted to get the job started so fast they didn't wait for me to remove my stuff I was told they would take care of it and work around what they could. That meant throwing out what they could carry. The final job was hardly completed as a step they took out for the interior drainage was not replaced, did not want to replace the drywall they removed, the mold was left on interior walls (however, it was sprayed to stop the growth). I went to the BBB without success. It was a total nightmare and now almost 3 years later I am still hesitating to hire antother contractor because of the outcome from this experience.

Company Response:

Pioneer endeavours to do everything possible to make sure their clients are satisfied with the work they do. While we are sorry this client is unhappy with this individual outcome, we stand by the municipal approval inspection of our work at her home as well our documented response to her concerns.

these guy were very professional and very good at what they. I really like how they they treated me like I was there first priority. The only thing that really sucked was the price of the overall project. In the end I was Very happy with the results. Thanks for all your hard work!