Our experience here started off well, as once you're in the door the sales staff is very friendly and helpful. We had narrowed down our choice of fabrics for our sectional to 2 and took home the samples to see them in the room the sofa would be going in. We chose the costlier option that Martin had recommended. We prepaid the entire amount which was just over $6300. That is where the good experience ended. We were told our sectional would be ready at the beginning of January (ordered October 27/12). This day came and went without a phone call. When I called I was told it would be finished by the beginning of February. This date came and went. After leaving messages we finally heard from Martin and were told it would be delivered by feb 16th at the latest. We moved out our existing furniture to have our carpets cleaned in preparation for delivery. I called february 16th and again was given a number of excuses as to why it wasn't finished (the uphosterer injured his hand, the fabric hadn't come in, the fabric was difficult to work with). There was always an excuse. Finally in March after leaving several messages (no calls ever returned by Martin himself) and explaining that we had no furniture in our tv room we were told it was complete and would be delivered. Again the date passed with no call. I finally had to call and demand a refund if it wasn't going to be delivered by that week. The morning of delivery I received a call from Ryan saying our ottomans weren't done in time for them to get on the delivery truck. The couch was delivered and we discovered the cushions were very very firm. When I complained, Martin said it was due to the fabric I chose (the one he strongly recommended). They offered to switch out the cushions and deliver them back with the ottomans if I dropped them off at the factory. Finally after my husband called a number of times, they said they would deliver the ottomans on Thursday. I received the ottomans and much to my dismay the size of them does not line up with the sofa (they are a couple inches longer). If you are spending over $6000 on a piece of custom furniture you expect that custom would mean the measurements are perfect. It is far from perfect. It has now been 5 months and we just received all the pieces yesterday. My husband and I are so tired of dealing with the gong show that is this company that we are afraid to complain about the size of the ottomans even though it is an obvious screw up. I would never recommend Halstead to anyone! Ever! 5 months later we have an imperfect very expensive sectional that took hours of my time making phone calls and leaving messages to finally get. All they ever offered us for all the inconveniences and delays was free delivery. They are very dishonest, make false promises involving delivery dates, don't give you straight answers, put the blame on the customer when things go wrong and do nothing to make up for all of this.

We purchased furniture from this company a number of years ago because we have a very old historical home we were not able to find furniture that met the size we needed for the rec room in the basement. They made a four piece sectional that met and exceeded all of our expectations, we were able to connect all 4 pieces together once in the basement and haven't taken them apart since. More recently we purchased two mattresses for our vacation home and once again the customer service and product is second to none. We will continue to support this company and recommend to our family and friends.

They are the best place to go to buy a chemical-free mattress. Almost all mattress companies (serta, beautyrest, sealy, kingsdown, tempurpedic...etc) are all made with memory foam and harsh chemical fire-repellants which off-gas toxic VOC (volatile organic compunds)... Do you really want to sleep on something like that for 1/3 of your life?? Halstead can build you a VOC-free mattress with safer, more natural materials. They can be comparable in price to the big brands, and just as or more comfortable. They use natural latex and organic cotton. I highly recommend as I feel I can sleep safe and healthy at night.

Amazing bed and the customer service was fantastic. We had our queen mattress shipped to Montreal and Halstead was available to us from A to Z, for all our questions. I had read on this site before purchasing that there are sometimes issues with Halstead regarding delivery. Not the case whatsoever with us. We couldn't be more pleased with the service provided and product received. I'm now sleeping through the night! I would highly recommend Halstead to anyone looking for a new mattress.

I ordered a new insert for my latex bed purchased from Halstead and was told I would receive it before Christmas. I ordered it over the phone and they required my credit card and payment in full. Their beds are comfortable however their customer service is severly lacking - these folks over promise and under deliver and then avoid you as they don't have what they promised. Would not recommend if you expect your item in a timely matter - if time does not matter the product is great. Personally find the process very frustrating as I believe when someone says they will provide product on a specific date that they will especially when they require full payment before you receive your product.

Company Response:

Hi Jodie, I am glad that the situation was rectified and you are pleased with the outcome and customer service. The last time I followed up, you did mention that you were going to edit this review and I look forward to that. Below are some simple directions to help you with that process. Thanks Jodie, take care and please let us know if there is anything else we can assist you with. How to simply edit your last review on Homestars.com: • To edit your previous review, please log in to your Homestars account and make changes to your review under the 'My Reviews' tab which appears in the drop-down menu beside your username on the far right once you have logged in. • Once you have located your review , select "Edit This Review", and make any changes you wish. You can then resubmit the review for approval by selecting the 'submit review' button at the bottom of the screen.

I would highly recommend Halstead for all of my upholstered headboards. I have a Design and Staging company and use upholstered headboards and beds frequently both for staging and have them custom made for my clients. Michelle and Martin have been excellent to work with and always done their best to meet my needs in a timely manner. Some of the most beautiful beds we've done have been a collaboration with Halstead Mattress makers and our clients have been thrilled with the outcome.

Company Response:

Thanks Janet and Jackie, it has been our pleasure working with you and Designing Spacez over the years and we are glad that you were happy enough with our service and product that you referred us to a number of your clients and have used our upholstered furniture and headboards in many of the homes you have staged. You and Jackie are certainly very talented at what you do and we are thrilled to be a part of that! Thanks again for the referrals, recommendations and your continued support and business.

I ordered a mattress from Halstead because I think they have a great product. But their customer service is sorely lacking. My order was made on Sept 28/12 and they said it would be ready in 3 weeks. Today, 7 weeks later, I still have not received the mattress. I have phoned the company 4 times. My voice mail messages are never returned. When an actual person answers the phone they promise to check on it right away and get abck to me, but they never do. I even went into the store to find out and Martin said he just had my order out on his desk and explained they had been very busy but someone would call me within a few days. That was over a week ago and still no communication, explanation, or satisfaction. I just want to know what's going on, the truth. I made a deposit of $546 when I placed the order.

Company Response:

Hello Anne, thanks for coming back to Homestars and updating your review and I apologize that Homestars took your positive review down after you spent the time putting it up. I am glad that we were able to meet your expectations and follow up and if there is anything we can do for you in the future please don’t hesitate to contact us. I understand Homestars was going to contact you and apologize for the inconvenience of deleting your positive review, in the mean time they sent the following to me. Thanks again Anne all the best How to simply edit your last review on Homestars.com: • To edit your previous review, please log in to your Homestars account and make changes to your review under the 'My Reviews' tab which appears in the drop-down menu beside your username on the far right once you have logged in. • Once you have located your review , select "Edit This Review", and make any changes you wish. You can then resubmit the review for approval by selecting the 'submit review' button at the bottom of the screen.

My wife just recently had hip surgery and it was important to get her into an adjustable bed to help her heal. We drove into the city and went to Halstead and they were able to help both of us out. We did some computer mapping to show us what mattress was best for us and we both got something different. She was able to get a firm but supportive side and i was able to get something a bit softer. Both of us were more than happy with the service and product and are please we were able to make this switch prior to her coming home from the hospital.