To begin with, we felt very rushed through the whole purchase. We had too many questions and we were not given any tips or advise. The sink we got was for an old house so we wanted one that would be suitable and keep the heritage style. We picked the right sink but was recommended the wrong sink faucet. No one guided us to get one a faucet with know that stood higher up. Now the knobs hit the back walls of the sink as the sink is a corner sink and is triangular in shape. The order was late by almost 2 weeks. When they it would be inthe next day it never showed up. It was an awful first experience renovating our washroom. Price was competitive but you always felt like uneasy about their advise and recommendations. They were not effecient, accountable or knowledgeable. We would definitely never go back.

Company Response:

Hello, We we are very sorry with the inconvenience you have experienced, but we don’t believe this was A Save More Plumbing and Lighting order. We have checked our inventory system and we have not sold a corner sink in almost 2 years. Please send us your information so we can service you better. Contact us at customerservice@savemoreplumbing.com

We have been coming to Save More Plumbing for 6 years now, we deal with Soni and he really knows his stuff. We have renovated 4 homes and done a few projects with him. We have never had a problem or any issues with with him. He is a hard man to get a hold of because customers love to deal with him. If you are a renovating or starting a new project, Go to Save More Plumbing and see Soni. He's great!

Company Response:

Hello David, Thank you very much for taking the time out and writing this review. Soni is a wonderful sales representative, customers defiantly love to work with him! We really appreciate your business. We strive to serve you and the rest of our clients with excellent customer service. We hope to see you soon on your up coming projects.

I bought a Paini bath and shower tap for a clawfoot tub from Save More Plumbing and Lighting in Vancouver. When my plumber first tried to install the tap, he discovered that the threads on the wall attachment wouldn't thread into a standard fitting and looked different - with a series of cuts into the thread. He spent an hour trying to solve this problem for me including taking them back to Save More. He stopped work for the day leaving the pipes to the tub capped off at the wall. Save More told me they would get a replacement part, which they did, and I went and picked it up the following week. The part was different from the one supplied with the tap but worked with the other fittings. My plumber came back a week later and spent a long time trying to install the tap. The problem this time was that it leaked from behind the hot water tap and the tap wouldn't shut off properly. Once again, he gave up and capped off the taps again. I went back to SaveMore the following day intending to ask for a replacement tap. When I got there, the general manager was there and informed me that the first problem had not been a malformed thread but was because it was a European system which used different fittings. No-one had said this before - they simply replaced it with a different fitting. When I showed the manager the part of the tap that was leaking, he said it just needed tightening, which he attempted to do. When he had finished, it still looked quite different from the one side - it was still bent and I thought liable to leak. Different Save More employees that I spoke with on this visit told me that they thought the plumber had damaged the tap during installation and that's why it didn't work. SaveMore said they could not replace the part without first sending it off to the company to determine what had caused the malfunction. As this would have left me without a bath or shower for a number of weeks, I didn't agreed to have them do that. Eventually I was able to persuade to return the money for the tap, which they did with very bad grace. The original tap was a very good price at $300, however it cost me at least another $300 in plumber's time and I was without a bath or a shower in my house for two weeks while we tried to deal with the various problems. I went to a nearby plumbing store, bought a similar tap set for twice the price, which my plumber was able to fit in less than 90 minutes and which worked perfectly. If I had bought this tap in the first place I would have come out even financially and saved myself a lot of aggravation.

purchased bath fittings very helpful for selection for small space. Great prices good selection free parking, distributor for paini products. Good follow up. Will help with any questions about home handy men installations. Take a look - you'll be happy you did.

Company Response:

Hello Lisa, Thank you for your kind words we work closely with our customers and serve them with excellent customer service. We are glad you were delighted with your experience. Thank you once again for writing this review on Save More Plumbing & Lighting.

at save more plumbing, i worked with naaz. i took a year to educate myself about plumbing products before we built. i talked to naaz many times and i found her to be invaluable. she was always proffessional and pleasant. the only reason that i did not use them for my full house install was because my contractor at that time only dealt with another company. their prices are excellent and they have a good selection - most importantly naaz was very good about lettting me know about products that were available that were not on the showroom floor.

Company Response:

Hello Susan, We are glad that you enjoyed working with Naaz. We truly appreciate our staff. Thank you very much for taking the time out writing this review with such kind words. We hope to see you again and would love to work with you.

The customer service at savemore is excellent and they were extremely helpful. They were very patient and were very knowledgeble.I found what I was looking for and it was extremely affordable.

Company Response:

Thank you very much! We are glad that you received excellent Customer Service at Save More Plumbing & Lighting, we are happy to hear you received great products at affordable pricing and found what you were looking for, We are here to help, anytime. Thank you for taking the time out to write this review and we hope to see you soon!

I bought a basin from save more few months ago! I am very satisfied with the product! it's really pretty and has a high-class look to it which offered with a fair price as well! My experience there was great too. Thank god, the Staff was very helpful!!! Otherwise, I won't be able to choose the wonderful basin for myself. I would definitely go back if i need anything else in the future. I have also recommended to my friends when they were looking for other bathroom products. They sure carry a lot of nice products in the store.

Company Response:

Hello Jessica, we are very honored that you chose us! Thank you very much. We are very appreciative that you have recommend us to others. We will continue to service everyone with great customer service. We are happy that you found a basin you love! Thank you so very much for your wonderful review, we hope to see you soon.

With many hours shopping around for a telephone style faucet I found this store to have the best deal by far. Their staff is knowledgable and helpful and willing to discuss price to match other stores if needed. Highly recommended!

Company Response:

Thank you very much for your review! We are glad you found what you were looking for and were happy with your service. We truly appreciate your kind referrals, we hope to see you in the near future.

I have bought numerous plumbing fixtures and lighting from this wonderful store. They have a superb selection, very friendly staff and are helpful and patient given the complexity of the renovations I was undertaking and the number of times I needed to go back to exchange products that didn't fit. I recommend them without reservation. Good luck

Company Response:

Thank you very much, We work very hard to make sure our customers are satisfied and given the best service. We hope you enjoyed your experience at Save More Plumbing & Lighting and love your new home! Thank you very much for taking the time out to write such kind words, we really appreciate it! We hope to work with you again in the near future!