This is the "third generation" of appliances we have bought from Universal Appliances. Early on, they were the best deal in town. They may no longer always offer the best price; what keeps us coming back is the knowledge of the sales staff, the collaboration among them and the great all around service.

Company Response:

Thank you for your positive feedback. It's greatly appreciated.

Before buying our new house, we needed to buy a fridge, along with our other appliances. I checked Sears, Best Buy, and Future Shop until a buddy told me about Universal Appliances. We checked it out and the workers were so helpful and answered so many questions we had the other places couldn't. We did not feel any pressure to buy and they were very professional with us. The delivery and set up of our fridge was on time and they did a good job of not scratching the walls. They rock and I tell everyone about their store!

Purchased a microwave/convection and laundry pair from Universal appliances. The pricing was good (especially for the laundry pair) and the delivery was very good as well! The post sales service, as well as their affiliated company that provides warranty service has been only ok. We have had issues with the micro/convection and had trouble getting any response from Universal. When we were put in touch with the warranty company at first they were helpful to try and get the problem resolved and now it has been 6 months and the part is still not installed (we have to keep checking in with them....as apparently it is backordered).

Company Response:

I'm sorry to hear your having difficulty getting your microwave repaired. It is very unusual for a part to take 6 months to arrive. If we can be of further assistance please call the store, we would be happy to look into this for you.

bought a high end fridge from them- not even 4 years old, not working for 2 weeks now and manager tells me he'll take care of it and never returned my call...worst customer service experience ever...learnt my lesson and will only buy from Sears in the future...they have unbeatable customer service!!! will never buy from universal again

Company Response:

All of us here at Universal Appliances are always looking to help our clients resolve any difficult service issues that may arise. If someone forgot to call you back we apologize for that error.