Love Trail Appliances! We purchased our first homes appliances all from Trail and went back for our present house! The sales staff was wonderful, the prices are always great! And if we find a better price some place else they have always matched or beat prices but really don't need to since they have such good prices anyways. We bought in the past and will back for all future appliance purchases!

Had Manuf from Trail assist us with appliances for a newly built home, all the appliances were Kitchen Aid, as well a water softner. Basically Manuf said come back when he calls us as Kitchen Aid has a sale, when the sale came Manuf called us and got us a great price. He went to great depths to explain the differences for the stove, dishwasher, fridge, and we also bought LG washer/dryer along with the water softner. Overall Manuf knew his products, got us the best price possible and was prompt in returning calls, and answering questions

It was 15 years since we had to consider buying any type of new appliance - we had no idea what was the latest and greatest...but Trail Appliances certainly did. The staff was very helpful asking us firstly what we were looking for in each appliance and then guiding us in the right direction. Our salesman helped keep us within our budget by selecting items that had promotions and/or rebates - which we so appreciated! Although I think we're good for a while, we wouldn't hesitate to go back to Trail should we require any other appliance! Trail made it fun!

prices were high, and the info was wrong. Recommendation were horrible, and now we are looking at replacing 10,000 worth of crappy appliances. Install was poorly done, and the service work was contracted out to some shady people. Much better off with another company

Trail management is great but some of the people under management are not very good. On my 3rd LG fridge in 2 months. Service departemnt wanted to charge me for a call out. They did not explain the process that all I had to do was call LG and the service call is free. First sales man never returned any of my calls. Once I started dealing directly with the management I felt I got support and direction. Their stores are nice and in general we had a good experince in the stores. Lots of selection and most floor models were clean.

Service was good. Staff was a little overbearing and pushy at times, but generally an ok experience. Our family is very happy with the appliance. It has served us well, although the glass top can be difficult to clean. We have purchase other appliances here in the past and we find they stock good quality items.

i had a good shopping experience. I needed a new dishwasher. I went in and found one. The salesperson gave me a great deal and I bought it the same day. I am quite happy with my purchase and I would definitely shop there again.

the store had a good selection of appliances at a very fair prices for the quality. The staff were friendly and knowledgeable. They delivery was great. They came when they said they would. We were very satisfied with the purchase and the service. We would shop there again.

Trail Appliances was the vendor of choice for our home builder and we were to deal with Daniel Osolynski. We were very impressed with Daniel's service; not sure if this is typical of all sales persons there but we found Daniel to be very patient and always helpful. On a few occasions they had to match prices for us as I found the same products cheaper elsewhere and they did not create a fuss. As a business, Trail is very strong on customer service. I like their southside facility as well. It's very inviting. There were some issues with the appliances delivery though where the stove and washer/dryer were dented while delivery. Perhaps they needed to work on their delivery procedures. All this was a couple of years ago. I also had to use their warranty service for the stove and again I was impressed with the service of the store staff as well as the repair person.