they came cleaned the chimminie and fire place very informative, very clean did not leave i bit of ash very well done. they inspected the chimminie afterwards, video taped it, toke photos, explained to me the flute and the rest of the chimminie how it worked and what kind of damage we where looking at, cracks, needs grouting, and other things he suggested they cover it up with a tarp so the wet spots would dry which meant the whole chimminie is out of commission as it is not safe which is good to know so for an extra $200.00 the tarped it, which I would get refunded if I accepted there quote, which I did when the young lady called for my visa number, I asked her to call in the spring to set up the time and date for the repairs, I also mentioned to her that I was also looking at having to inserts inserted to our fire place wood efficient burning inserts more eco friendly and will save on the furnace, I AM STILL WAITING TO HEAR FROM THEM. And their tarp is still wrapped around my smoke stack. he did clean very well after him self when they cleaned it and they did not fall when tarping it it has held the wind and rain so far. I give them a 1 for effort.