We had all our windows and window sills replaced. In one window we had their window box installed - which I absolutely love.. We had an energy audit done afterwards and our windows scored very high. Their installation service was excellent even though we had some tricky issues to deal with. We are very happy with results and the price was very reasonable. We had the work done by them over a couple of years because of the number of windows we were replacing. I would definitely recommend them to everyone.

My co-worker referred me to Sunrise Windows after her and her husband had window replacement a few months prior. They raved about their new windows and told me about the costs and what I should expect. I was totally convinced to go with this company after a visit from one of their sales staff and after I received my quote. I had compared to another company but chose Sunrise Windows for the excellant customer service I received and their product. They also offerred a better warranty too. Thanks so much Sunrise!

My husband and I usually do not comment about our experiences we have when making purchases etc. but in this case, we could not pass on the opportunity to provide feedback on the excellent service we received. We recently replaced most of our windows in our home and are delighted, to say the least, on the product and service we received. We want to thank everyone involved from the sales staff to the installation crew for the beautiful windows we now have. My husband and I were so happy to have made the choice out of three other window companies, to have Sunrise Windows replace our windows. We will highly recommend this company to anyone because of this as well as how they help you understand the window 'lingo'. Thanks again!

I contacted sunrise windows in Dec 2011, two months after the installation re: a locking mechanism that is difficult to operate. I was told to send a service request via email. I sent the request and did not hear back from the company until I contacted them in Apr 2012. I was told they would arrange for a repair to adjust the mechanism. When I could not accommodate their 3 hour time blocks due to my work schedule I asked for a weekend or a more specific time frame. The company then told me they have closed my file, denied my claim and stated my window is no longer under warranty. We have only had the window for 7 months. I am sure it is still under warranty. All of this over a locking mechanism. We have contacted the BBB and Service Alberta to investigate this company. My advice to anyone wanting new windows, do not choose sunrise they do not value or respect their customers.

Company Response:

In Response to your complaint,as we have everything documented in writing, your response to your service call was answered within 48 hours,your service call was for a casement adjustment which is warranted for 1 year,which no other window and door company does......you still have warranty on your windows/doors and nobody employed with Sunrise Windows has told you any different,however the problem is in when you require your service call to be completed........Sunrise Windows has given you the option of any day of the week,Mon-Fri, morning or afternoon,you do not have to be present but you continue to argue and demand a late evening or weekend time frame ....Sunrise Windows does not operate its service department in that time frame you have requested but you continued to argue and demand but did not comply therefore your service cannot be completed and your file was closed..........further more BBB and Consumer/Service Alberta concur with Sunrise Windows on our service dept hours of business which is similar to all window and door companies.

After 4 different quote's, Sunrise had the most professional salesman and affordable windows. I had my whole house fitted with triple glass windows, and what a differance it made! the house is now a lot warmer, and we cannot hear the Anthony Henday with the windows closed anymore!! The salesman was very good, did not in any way, try to push us into something we did not want. I was very pleased with the install crew,-a house next to me had windows put in, and what a mess thay made, this was one of my quote's, happy I did not pick them?? My crew tried hard to make as little mess, and disruption as possible, taking out the old units, and fitting the new ones. The whole area was well cleaned up, and all removed, and this was all in the same day! The install was very professional, and clean. My wife and myself, are more than pleased with Sunrise, and would recommend them without reservations. John and Betty Edmonton

Again, Buyer beware, I have just read some of the previous reviews and it is our story all over again. When we purchased or ordered our windows we were told 6 - 8 weeks and our salesman Waylon said that he would rather caution on the long side so that we were not disappointed. After a month, we were still not told approx when our install would be done so I called, only to find out that there was an issue and the order had been delayed. got fixed. We got an install date over the phone and marked it down, on the night before I finally called them because I thought it was strange that they would not have called to confirm, their 1st response was "we don't have you booked for tomorrow" it was after a few more phone calls that we got a yes they are coming and no we don't call prior to coming out because we already told you a month ago that we were coming. Installers showed up and were great guys! the helper was not experienced and proceeded to put approx 30 nails into each inside casing. Again, very nice guys though. They used pink insulation around all of the doors and windows - I questioned this and was told that it was or is much better, I accepted, - now I have several windows with huge drafts and when I emailed 3 months ago, I received an email response but have not seen or heard from this company again. Did i mention that they also made a mistake with one of the windows measurements and it took another 2 months to correct? the salesmen would not answer or return calls, the company constantly told me that there were no managers available to talk to me, they were busy, they were in toronto in meetings, etc etc. I could go on and on but this is not a consumer driven company, they are not interested in customer satisfaction in any way shape or form. tired of complaining - no one is listening Barry

Company Response:

Sunrise Windows has reviewed "Barry in Andrew" complaints as follows... -Sunrise Windows estimated install date time frame was 8 weeks from time of signing add a couple of weeks due to being out of our service area as per the customer check list signed by the customer,not 6-8 weeks....the contract was signed on Aug 8/11 and installed on Nov 16/11,the 3 week delay was due to weather and customer avalablity. -after a month from the siging date the customer said he did not get a call so he called for a installation date......first of all we do not call after 4 weeks due to the fact we have already given a "estimated date" and will confirm approximatley 1-2weeks before the actual installation date,we do this due to possible delays due to weather and customer avalability, this was a winter install.....so the customer is not listening or is incorrect in his complaint. -according to his file there was 1 window made incorrect as indicated which was rushed and re-made within 2-3 weeks and the customers install was delayed due to Christmas/New Years shutdown and installed on Jan 13/11. -no report on "Barry in Andrew" about casing in any service request...windows were installed with fiberglass pink istallation as well as backed caulked and exterior caulked for insulation and drafts. -"Barry from Andrew" did file a written a service request through Sunrise Windows Service Request Form on line......complaining when the temperature on Jan 17/11 was in the (minus)-30's with wind chill in the -40's to -50's as "Barry In Andrew" lives on an acreage,his front door is hard to close as the weatherstrip gets hard due to the cold and his bay window is the only window that feels cold and has condensation........Sunrise Windows uses "low wick" door weatherstripping which is the best weatherstrip on the market.......as well recessed windows like bow and bay windows usually experiance more condensation than other window styles.This is because air circulated around those window types is usually more restricated,and since they hang away from the insulated house wall,bays and bows could be a few,up to 10 degrees cooler in temperature........the resource information for this is provided by NFRC and WDMA as independent window and door governing bodies........"Barry in Andrew" had recieved this written report by Sunrise Windows and decided not to listen. -managers are also avalible by appointment however when "Barry in Andrew" called they were away on a window and door conferance for 1 week.....he could have called after that. -Sunrise Window has closed this service request as we feel all has been addressed however "Barry in Andrew" does not.

Extremely happy with the service and install of my 14 windows and 2 new doors. Right from the start of the quote to the end and even after install service has been really good. My wife and I did 3 quotes and Sunrise was the most professional of the 3. Ray was the salesperson and he was awesome. The only one of the 3 that showed up on time to do the quote. Was very knowledgeable and friendly. He did a really good job on the presentation of the different windows that they offered and we decided to go with the top window they offered mostly based on how good of a job he did. We were told by Ray the windows would take 6-8 weeks to build and then someone would contact us to set up a time to install. 5.5 weeks later we got the call and set up the install for the following week. When the install happened I was impressed with how professional the installers were as well. I thought with 14 windows and 2 doors this would take 2 days to do. They showed up at 10 am as that was the time we were given and they were done by 3:30. Everything cleaned up and removed. The windows and doors look great we are very happy with them and would highly recommend them to anyone looking for new windows and doors.

My wife and I are delighted to write to express our complete satisfaction in regard to our recent experience with your company. Sunrise windows was recommended to us as the place to go for quality, affordable replacement windows. We considered many companies when making this purchase. We also spent a day at the Edmonton homeshow to see your professional display you had set up there. From our initial call, your manufacturing plant tour, your office staff, right through to your install department it was first hand professionalism and efficiency. Installers were very professional and courteous. They came out to double check the measurements after the salesman Ray left to ensure a job well done. You can tell Sunrise is a Customer driven quality company and we are so thankful that we were recommended to them by our friends. We will highly recommend Sunrise Windows without reservation. Yours truly, Bill And Christine Grant