I would describe my skylight dome replacement a small job and I hoped I could find a company to do it. Denis and his staff at Skylights Unlimited Inc. obviously considers every job big or small very important. The estimate was bang on and the service excellent.

Company Response:

Hi Jon, Thanks for the review. We truly do see all jobs as important - no matter what the size. We know that each homeowner comes to us because they need something done to their most valuable asset – their home! So we want to take care of that. We’re happy to hear that you’re pleased with the service we provided. Take Care, Sarah

Denis and the Skylights Unlimited team were excellent to work with - they helped us figure-out the right solution to replace our abnormally large skylights with custom Vellux units. Prep was a breeze, the work was completed quickly and cleanly, and the new units are a drastic improvement in all respects. They were also cheaper than buying traditional 'bubble' skylights that would have offered a great deal less durability and insulation value. I'd recommend them without reservation.

Company Response:

Hi Jeff, Thanks for your informative review! This will certainly help other homeowners make a decision when it comes to what to do when they need to replace their skylights. We’re pleased to provide, good, no-hassle service, no matter what the job entails. Thank you for the tip on what we can do to improve our services, as we’re always trying to get better as a company in any way possible. We have actually started offering some interior finishing work around the skylights we install. We understand that providing a fully well-rounded skylight installation & repair will help our clients greatly. Yes, it’s a good suggestion to get blinds installed with the skylights, as this way you can control how much light comes in. We appreciate you taking the time to write this. Warm Regards, Sarah

Skylights Unlimited installed a new Velux 4’ x 4’ skylight in our stairway. We are so pleased with the outcome of the work they did. The once dark stairway, is now bright and sunny – what a difference! The knowledgeable crew did an excellent and professional job. We couldn’t be happier.

Company Response:

Hello Carlos, we’re so happy that you’re content with your new skylight. It means the world to us when clients notice what a great job our crews do and that they are in fact very knowledgeable, skylight experts who pride themselves in their professionalism. And now you have a nice, bright stairway to liven up your home! Thanks for reviewing our work, Sarah

We are so pleased with our skylight. Our front room faces east and the porch roof blocks much of the light coming in. Denis (owner) came in for a quote and came up with a brilliant plan of creating a skylight "tunnel" through the porch roof. I am positive other companies wouldn't even have attempted this job.....love that Skylights Unlimited was up for the challenge and love the completed project. Great staff (company and installers). Yes, you can probably get skylight for cheaper but I think you'd be calling these guys anyway to fix the crappy work. You get what you pay for.

Company Response:

Hi Anu, we appreciate you taking the time to write this review for us. Yes, your job was quite the interesting one! Denis enjoyed coming up with a creative plan to get more light into the entrance of your home. It was a little tricky, but we’re always up for the challenge and doing something a little out-of-the-ordinary. As you said, we’re not the cheapest skylight installation company, but we pride ourselves on top quality in service & products. We really enjoyed working with you. Enjoy the rest of your summer, Sarah

I am very pleased with the work that Skylights Unlimited did for me, it is excellent workmanship and a real surprise. People told me that skylights always generate some problems but this one is perfect. A plus review! Thank you for keeping a good business ethic and an excellent product.

Company Response:

Good Afternoon Claudia, Thanks for the review! We’re so happy that you’re pleased with our work. Yes, most people have heard horror stories of problem skylights causing homeowners grief. Those skylight issues usually occur because they were installed by someone who wasn’t a skylight installation specialist. There are many “ins and outs” in skylight work that only an expert who has been doing this for many years would know. Not to mention we only install Velux Skylights - the best quality skylights around. So put our expert crews together with top quality products and you get yourself a problem-free skylight. Thanks for your kind words. Sarah

Our old skylight was leaking and caused some damage inside our home. The quality and the skill of the workmanship was apparent from the first meeting with the owner Denis to the final stages of the work of the installation. It was a quality installation (caulking and painting , insulation, new fan, greater energy efficiency). The work was carried out with care, in a timely manner and respectful of our home and schedules. We are happy customers! Marilyn and Marty

Company Response:

Hi Marilyn, thanks for the review. We’re always pleased when we have happy customers like you who value our quality care, service and all things to do with the installation. It’s a shame that your old skylight leaked and caused damage to your home, but we’re glad we could help repair it to make it good as new again. And now, with the higher energy efficient glass, you will notice a big difference in the temperature of your home. Warm Regards, Sarah

We had Skylights Unlimited fix our leaking Skylights earlier this month, and it was a great pleasure to have their services. They were prompt, reasonable, and did a superb job - using the best of materials - on all of our needed repairs. What impressed us the most was their flexibility and their willingness to make other smaller repairs that also needed to be done, without ever pushing the matter - being only interested in doing what had to be done to finish the job properly. In particular, they included plastering damaged walls(at small extra cost) , which many roofing/skylight companies do not bother to do. I would give them the highest rating. Marcia from Casa Loma

Company Response:

Thank you so much for your feedback on your experience with Skylights Unlimited, Marcia. We’re happy to have provided you with superior service & products. We like to be able to provide some interior work if possible, as we know this saves the client a lot of time and money trying to find a separate contractor to do the work. We truly want the client to be 100% happy with the job so we go to any lengths needed to achieve that result! All the best to you and your husband, Sarah

Very impressed with Skylights Unlimited - they were quick, gave my a reasonable quote and scheduled the work in a short window of time. Even when there were problems found with the previous skylight install (they hadn't properly framed it), they were able to repair the (pretty serious) problem at only a small extra cost.

Company Response:

Hi Jeremy, glad to hear that you were impressed with us. Yes, the previous installers had framed the skylight incorrectly, causing damage to the wood around the skylight which we only detected once the singles were removed. We try our best to avoid additional costs once a contract is agreed upon, but sometimes a case like this comes up where extra work must be done to insure that you don’t have any more problems in the future. At this, we do our best to keep our prices down, but still keep the high level of quality service we’re known for. Warm Regards, Sarah

I had a six year old 4x4 acrylic skylight from Artistic Domes that developed a four foot crack. After talking to the company and getting nowhere, since it was past the five year warranty, I decided to replace it with a Velux . I called Skylights Unlimited after finding their name on the Velux.ca website and Denis came by my house a few days later to give me a quote. He was a great to deal with, I felt he answered questions honestly and the quote was reasonable. I decided to go ahead and the install was done by the next week. The final result looked great and the install was clean. Their crew was courteous and showed up on time. Over all I was very pleased and will be calling them when my other acrylic skylight eventually fails.

Company Response:

Hi David, We’re glad to hear that you’re happy with your new Velux skylight and our services. Another plus with Velux is that you get a 10 year warranty for parts/labour and a 20 year warranty on the glass! We look forward to hearing from you in the future. All the best, Sarah

Had an extremely low quality skylight installed by the original builder that let in great light, but did nothing to prevent the heat from coming in as well. So we went with an electric open energy efficient Velux and we couldn't be happier with the impact it has had on the heat coming into the house. Plus with the rain sensor, there are no worries about making sure we close it before leaving for the day. However, after having the skylight installed and electric hookup completed in early June, it was discovered that the integrated shade was not functioning / installed incorrectly. I'm not sure why Skylights Unlimited didn't come out themselves to investigate / resolve the problem, but instead I was directed to contact Velux customer service. After 5 weeks of having to call customer support each week, the issue has still had no action taken to resolve it. Being told 'We will be out there next week for sure' is just adding to the frustration and disappointed. If this issue had been handled with a minimum of professionalism 5 weeks ago, it would have been an easy 10 ranking. But instead I have to provide a very dissatisfied ranking until someone actually addresses this problem. UPDATE Seems that after posting this message, I received a few calls from Velux and Skylights Unlimited to address my problem. Had representatives from Velux come to the house, and in 15 minutes that had re-aligned the shade so it was installed and working correctly. Have everything working as it should have and am enjoying the ability to block out that bright early morning sunlight. Upgraded my ranking score as originally said, I was very happy with the skylight, it was the customer service experience issue to address the shade that was unacceptable (Shouldn't take over 5 weeks to finally get someone to come to the house to fix a problem that ultimately only needed 15mins to address)

Company Response:

Hi BW, thanks for your feedback. We had tested the blind before leaving your home on the original install date and it was working without any problems. Also, once we heard that there was an issue with it we did, in fact come by to assess the problem with your blind when we were doing your neighbour’s job, but there was nothing we could do at the time. We contacted Velux about it several times and as it was a product issue, it was something that they needed to fix themselves. We’re sorry it took so long that it took someone from Velux to come out to fix the blind, as they have a stellar reputation and they’re usually quite good at keeping warranties & following through with repairs quickly. We will keep this incident in mind when dealing with all clients as we want to give each and every client the best work & service possible. Usually people are quite impressed with our level of customer service, but we take this review seriously and will work at improving. We’re glad to hear that you’re pleased with the skylight and the difference in temperature it has made on your home. Take care, Sarah