Alta Moda Furniture Ltd

Furniture Designers & Custom Builders
Vaughan ON L4K 1Z2
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76%

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Reviews for Alta Moda Furniture Ltd

Average customer rating:
9.4 10 (27 reviews)

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Tony p in Vaughan
Tony p in Vaughan
1 review Vaughan, ON
0/10

warranty

I purchased a mattress from Alta Moda Furniture. In late June, i contacted the owner regarding the sagging mattress under warranty. I have been waiting 3 months for someone to take responsibility to help settle this matter. After numerous phone calls, i am still being given the run around. As of today, September 25 2019, when i told the owner daughter that if this matter is not resolved by October 1, 2019 i would take Alta Moda Furniture to court. Within 10 minutes, the owner called me from his cell phone and cursed me out and told me to take him to court. Shame on him and his lack of customer service as the owner of
the business. I have given him a lot of business over the years.

over the years and one time i have a complaint, this is how he handled it.

Approximate cost of services:
$850.00
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Private User
Private User
Private User reviews Milton, ON
10/10

Great Customer Service, Amazing Work

Alta Moda has been amazing from the very beginning. When we first made contact with Gaetano and his staff at the Home Show, they were very pleasant and informative to talk to. There was no pressure for us to buy a product we were not completely comfortable with and they customized our product specifically to our needs, especially when it came to sizing and design. Throughout the process, Gaetano had maintained contact with us, ensuring all the necessary details were covered and took the time to invite us into their store based on our busy schedules to help chose the colors and materials for all the furniture in order to personally ensure that the finished product complemented our home. Even when our table no longer had the color available, Gaetano and Alta Moda worked diligently to make sure they found the right alternative that suited our taste and we have no regrets with the recommendations made. The delivery team the company sent were also professional and courteous, working around the new construction site and other delivery workers, making sure our furniture was transported and assembled intact. The table, chairs, and couch look and feel amazing. The time and care Gaetano and Alt Moda placed into our furniture clearly shows the artistry behind their labor. They were worth every penny and have brought a strong aesthetic piece to our home. I highly recommend Alta Moda to all my friends and family I look forward to conducting future business with their staff again! Thanks for helping our home look beautiful!

Approximate cost of services:
$7,000.00
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Diane in Toronto
Diane in Toronto
1 review Toronto, ON
10/10

Beautiful living room furniture

Alta Moda is excellent!! Gaetano and their team are so welcoming and helped me figure out what we were looking for and what best suited our needs. And their products always turn out beautifully! I've gone back again for a couch and sitting chair, both on which I still get so many compliments -- for comfort, durability and design. I'm always so impressed with Alta Moda and their end-to-end service, and they remain my go-to place for our home decor needs.

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Melanie in Toronto
Melanie in Toronto
1 review Toronto, ON
10/10

Alta Service

From my initial call to order to quick delivery, I cannot fault the service. To top this, my kitchen shelves were made to measure, great quality and durable. My sofa's custom but timeless design is a beautiful accent in my home. Thank you to the staff at Alta Moda for bringing my design dreams to life.

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Private User
Private User
Private User reviews Toronto, ON
10/10

Dining Room furniture

I am delighted with the service I have received from Alta Moda furniture. I have been a client for many years. They recently made my entire dining room furniture and it's beautifully made and is beautiful overall. What impresses me most about Alta Moda is their customer service. I have yet to experience the type of service I received when I had an accident at home with my curio and Gaetano not only took care of all the details, but came to my home to ensure everything was done to perfection. In fact, he went above and beyond and it's something not often seen. Gaetano, thank you! You and your team are awesome!!!

Approximate cost of services:
$12,000.00
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Company Response

Thank you for the great review. I am glad you appreciated the customer service we provided. Enjoy your new curio and looking forward to seeing photos!

aroxas in Boston
aroxas in Boston
1 review Toronto, ON
10/10

Re-Upholstered 32 Year Old Sofa and vintage wing chair

I met Gaetano through a friend who recommended that I contact him to recreate a sofa I was eyeing from Restoration Hardware. He was able to do the exact same sofa for a way lower cost and the craftsmanship was impeccable. The entire sofa was tufted (back and seat) and the attention to detail was there.

2 years after having the sofa one of the tufts came undone. I contacted Gaetano. He peronally came to my home twice to repair it and I have not had an issue since.

My parents were looking for someone to reupholster their 32 year old sofa that had tufting in it as well. They had obtained quotes cheaper than Alta Moda but I insisted they go with them because I knew their quality of work. My parents hesitated but when they saw the finished work they were beyond happy! The sofa looks brand new and very modern vintage. Gae helped us with picking the right fabric and made the process very easy.

All in all it's been a pleasure to work with Gaetano and his team.

Approximate cost of services:
$4,000.00
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Company Response

Loved working with Andrea on her sofa and again with her and her lovely mom for the re upholstery job. I couldn't agree more the sofa and chair turned out amazing and we loved bringing these classic styles back to life. Looking forward to creating something new for Andrea in the Future.

Jason in Bradford
Jason in Bradford
1 review Bradford West Gwillimbury, ON
10/10

Custom Made Bed, Kitchen Furniture, Sofa Etc

This review is well overdue. But Gaetano is absolutely amazing. He designed a custom King Size Bed for my wife and I and we couldn't have been happier. The headboard is solid Walnut and the frame is just fantastic. The craftsmanship and attention to detail was great, the delivery guys/installers were also phenominal, took plenty of care to do things right. For a custom made bed and the material we chose it was absolute an amazing price. But Gaetano gave us the best price no questions asked and delivery/setup of all these items was absolutely perfect.

Custom furniture is a dying art but long live Alta Moda Furniture.

Approximate cost of services:
$9,000.00
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Company Response

So great to hear from you Jason. And thanks for the kind words. Building your bed was such a great experience. I loved working with you guys. Would love for you to send me a few pics of the bed! Hope all is well.

carly nemtean from Mississauga
carly nemtean from Mississauga
1 review Mississauga, ON
10/10

Amazing work, great service

I have been working with Gaetano and Alta Moda Furniture for 5 years now, and recommend and use them for all my custom projects.

Gaetano is such an amazing person to deal with. His knowdledge of details and finishing especially with custom peices is highly regarded and he always stays true to his word, outlines any issues and problem solves design details that are original.

My clients and I are always amazed with the finished product, and he makes me look like Ive always done my job above and beyond what was expected.

I highly recommend home owners and clients to trust Gaetano's experience and expertise, and allow him to build your dream furnishings.

Approximate cost of services:
$5,000.00
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Company Response

Love working with Carly on all her Projects. Thanks for the kind words and looking forward to our next project :)

Vicki Silva  from Concord
Vicki Silva from Concord
1 review Vaughan, ON
10/10

Sectional Sofa and dining room table and chairs

We recently purchased a sectional sofa and dining room table and chairs from Alta Moda Furnature with the help of Gaetano. The craftsmanship is wonderful and the sofa and dining chairs are very comfortable. Great service from start to finish. Would recommend Alta Moda Furniture without hesitation!

Approximate cost of services:
$5,000.00
0 of 1 people found this review helpful.
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Company Response

Thanks for the Great Review Victoria - It was great working with you and your Husband to make your house a home. We love the way your table and chairs look in your home - Thanks for sharing the photos.

magostino27 from Concord
magostino27 from Concord
1 review Vaughan, ON
10/10

Living Room Sofa

Was looking for a couch that was comfortable, and fit the size of our condo. Gaetano worked with us to create a couch that suits our condo perfectly, looks great and is a great fit for people when we entertain guests. They took the effort to look at our blue prints and ensured we maximized the space in our room. The hands on service will keep us returning to Alta Moda in the future.

Approximate cost of services:
$1,200.00
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Company Response

Marco and Alissa were a delight to deal with. They came very prepared with their Condo floor plan and were open to suggestions. In the end we came up with a perfect plan to build them a sofa that was made to fit their space perfectly.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alta Moda Furniture Ltd

Our mandate at Alta Moda Furniture has been to provide the best customer service to everyone that walks through our door. This is why we have been a family owned and operated furniture designer and builder for over 30 years. Whether you want to see the latest in home furnishings ...
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