We were replacing our fireplace. Visited many stores and ended up bought from Charles with installation. Charles gave us an incorrect quote verbally. Later he emailed us the formal quote which was higher. We emailed him and asked. He realized he told us wrong verbally but still honored the verbal quote. The fireplace is installed well and the house looks a lot better with this new piece

We purchased a fireplace from John the owner who spoke very professionally and convinced us to purchase from him as he supposedly sold the most fireplaces in Ontario. Well we received our expensive fireplace and as it arrived, it did not come boxed...peculiar.. parts were missing, not instructions, and no installers in sight. We finally hooked it up after a very long wait because he was too busy or not in the area. John kept promising to come look at the fireplace because it made very loud noises, and we could not hear the television when the blower fans turned on. The exterior vent was never sealed properly and we had to pay another contractor to correct this. He does not return our calls and he makes empty promises to come out and look at our 4000 dollar fireplace. We feel extremely ripped off. Do not use this company.