Diamond Fireplace & Stone Distributors Ltd

Rating: 4.7 out of 5

Diamond Fireplace & Stone Distributors Ltd reviews (11)

  • Review from Customer of Diamond Fireplace & Stone Distributors Ltd
    Rating: 5 out of 5
    Review left on 31 Mar 2020

    Everything from the moment we walked into diamond fireplace was excellent service . Boyd our salesperson was extremely helpful . The work is second to none . We would absolutely recommend them

    We are incredibly happy with the service and workmanship we received from diamond fireplace . Would highly recommend them to anyone we know . Very accommodating and super friendly staff . Very professional

    Answer from pro:

    Thanks for the business and glowing review!

    Reply created 15 Oct 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Dec 2018

    New Build

    We purchased three fireplaces and got exceptional service! Shawn was great with customer service, Dianne was awesome with scheduling and Mark was excellent with installation. Very pleased with our purchase!

    Answer from pro:

    Thanks for the business! We've got a great team!

    Reply created 15 Oct 2021
  • Review from Customer of Diamond Fireplace & Stone Distributors Ltd
    Rating: 5 out of 5
    Review left on 20 Sep 2016

    Fireplace Service

    Problem was pilot light wouldn't light. Reasonable time frame to get an appointment. Technician on time. Very tidy in home. Cleaned, relit pilot and vacuumed out gas fireplace. Pleased with service.

    Answer from pro:

    Thanks for the review. Timing for service calls will vary but we are glad to help!

    Reply created 15 Oct 2021
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 10 Jun 2016

    Horrible Knowledge

    Sales was good, install was good - however, their knowledge of their products and inspection requirements was really bad. Had to reframe 3 times - 1st time based on their information, 2nd time they changed their story and 3rd time the installer said the sales folks were wrong.

    Answer from pro:

    We apologize for any confusion. We strive to provide the necessary documents and info that our clients require for a great install. We thank you for your business

    Reply created 15 Oct 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Feb 2015

    remodel of fireplace and feature wall

    Diamond Fireplace did an excellent job taking out our old fireplace and adding a newer linear model. They did the work quickly and efficiently. After service was excellent as well as we had to call them back a few months later because we couldn't get the front panel off to clean the glass. They had to do a few small modifications but since then that it comes off easily.

    Answer from pro:

    Glad to help! Enjoy the fireplace

    Reply created 15 Oct 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Sep 2014

    Stone veneer

    We had a cement retaining wall in front of our house that was quite unattractive. Diamond Fireplace and Stone installed Centurion Stone, a beautiful stone veneer. The result was stunning and added greatly to the curb appeal of our home!

    Answer from pro:

    Terrific results. Thanks for your business!

    Reply created 15 Oct 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Aug 2014

    Fireplace

    New gas fireplace installed. Very professional, friendly people. Helpful from showroom to cleanup of install. Have recommended to others! Staff were very knowledgeable and patient with us. They worked around our schedules and did an excellent job on our fireplace. We use it all the time, even in the summer!

    Answer from pro:

    Glad you like it. We use our fireplaces all year too!

    Reply created 15 Oct 2021
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 23 Feb 2012

    building own home

    Diamond fireplace and stone distributors ltd. offer alot of difference fireplace when I was at their shop. I liked their wall mounted fireplaces that can be installed almost anywhere. I liked their installed fireplace and was very please with their works done on my new home back in 2007.

    Answer from pro:

    Thanks for the business!

    Reply created 15 Oct 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jan 2012

    Gas Fireplace, purchased and installed

    I bought and had Diamond Fireplace install my gas fireplace for my basement. They were on time, efficient and did an excellent job. They even had to core a vent out of my basement which they did for free as it wasn't part of the original estimate. The fireplace has been working great for over three years, highly recommend!

    Answer from pro:

    Glad you like it!

    Reply created 15 Oct 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Dec 2011

    gas fireplace

    Got a new gas fireplace insert. They told us how to tear out the old fireplace to save us some money and they came in a installed the new fireplace. The installer was very friendly and It is my favorite thing to have in the living room! I use it year round when I get a chill!

    Answer from pro:

    Thanks for the review. Is there a month in Calgary that you wouldn't use a fireplace?

    Reply created 15 Oct 2021
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