I found this company online, then read the reviews on HomeStars. I sent an e-mail, heard back promptly, and chose them for our cracked foundation wall. Jim arrived on time, and did a fabulous job. The area where he had to work was very cramped, squished in behind the furnace and water heater. He thoroughly cleaned up after every step, explained things as he went along. All in all, it only took about 90 minutes, and there were no unpleasant smells! Thanks Jim for a great job!! I would highly recommend this company !!

I was researching online what companies to go with and was actually referred by another company that I contacted before crack masters because they did not service my area. I called crack masters and spoke with Jim. He is very detailed with the processes/procedures involved and was able to provided an estimate promptly based on my description of my issue all discussed over the phone. This company is competitively priced compared to other company's that actually charge more for the same type of repair. Jim was punctual when arrived at our home and finished the work as promised on time. Jim was very professional and curtious. The work he did was thorough and effective to solve my leak issue. I agree with other reviewers points below which are completely accurate about experiences/work quality/cleanliness. I would highly recommend Jim and crack masters to other people without any doubts.

Company Response:

Happy to help out Robert!

I found this company very easy to deal with, including several back and forth emails over a weekend. We sold our house with a condition that a non-leaking crack in the basement wall to be repaired. Jim came out several days after my email, explained the injection process, and completed the work for the quoted price. Above and beyond by also applying a sealant to a hairline crack on the exterior, to please the home inspector that would check the work to release the conditional sale. Will recommend to friends.

Company Response:

Thanks for your business Bob, best of luck in your new home!

We received 3 quotes on 2 tie-rod holes and 3 foundation cracks. All 3 quotes were very different in their approach to repair the cracks. We were referred to Jim at Crackmasters from a friend and were very impressed with his knowledge, personable nature and competitive rate. We felt very comfortable with him and confident in his work considering he was completing the work himself. Since the repair, we have had very wet weather and even survived the hurricane Sandy storm with no water in our basement! Thanks again, Jim for your excellent work.

Company Response:

Happy to help out Angie, enjoy your new home.

Jim did a wonderful job. He only charged me what he quoted me originally even though he had to do more work. He was on time, quick and he cleaned up before he left. Jim also took the time to explain everything to me so I understood what he was doing and how it would help stop the leak.

Company Response:

Happy to help out Sony, your new basement is going to be fantastic! Congratulations on your upcoming marriage!

Arrived on time; did not charge more than initially quoted; highly knowledgable in field; kept me informed every step of the way on what steps he would need to take to get to the crack and repair it - no surprises; cleaned mess completely and left no mess behind. Would definately refer him to others - very pleased with the job and work guarantee.

Company Response:

Happy to help out Dave, enjoy your vacation knowing your basement will be dry!

Many thanks for the great work done by Jim. He was extremely flexible with my work schedule. Corresponding through email was a breeze. Jim was very friendly and not intimidating. (Being a new home owner you have your reservations). He was very easy to talk with. He welcomed me to stay as he repaired the crack and while he was doing it he explained each step and process. He was very clean, either sweeping or vacuuming before he moved onto his next step. He was very thorough in making sure the crack was repaired correctly. Never once did I feel he was trying to rush things. He also inspected the other walls of my basement and gave me advice on what to look for when spring time hits. Now I can move onto the basement renovation.

Company Response:

You are welcome! Good luck with the reno, it's going to look fantastic.

We were doing a renovation in our basement and when the carpet was pulled up we discovered water pooling on the cement floor, thanks to record rain fall. I called Jim and he was able to come and look at the problem that day and returned within a week to fix the cracks. The rain continued and we haven't see any more water. We are very happy with the work done and would recommend this company.

Company Response:

Happy to be of service. Enjoy your new beautiful DRY basement!

Jim, the owner, took the time to explain all the options for fixing cracks that leak in the basement during heavy rains. Only used him for one crack and it's holding up well. Spent over 10k for outdoor fix on the other cracks and they still leak. Regret not using him for all the other cracks to say the least. Trustworthy and good workmanship.

Company Response:

Happy to help out, thank you for the kind words. Jim

Jim was very consultative in his approach. Spent a great deal of time discussing basement repair options. Very professional and the work was well done. His team worked quickly and ensured that they kept the work area clean. Highly recommend.