I do not recommend anyone buying an Arctic Spa Hot Tub.. I have one that I bought a few years back and the acrylic is all cracking and the company says they cannot help me, Buyer beware...They will leave you in the cold so to speak ..so if you plan to buy a hot tub make sure it is not an Arctic Spa.......The salesman in my case, mislead me, as far as what is actually covered under warranty. The surface that one sits on is only 5 years...but they lead you to believe that it is a lifetime warranty. What a bunch of misleading people. The company at this point, Scott Viglietti, their rep.(manager)does not even get back to the customer when a memo is sent to him. Well I think Scott should be fired. He is not doing his job as far as the customer is concerned. Maybe Arctic Spa keeps him on because he operates in this manner. Buyers beware...!!!!

Purchased a refurbished tub almost two years ago and exerienced numerous issues with it. Finally got the oppurtunity to speak with manager Darcy and he corrected the problem immediately ensuring the customer was satisfied and provided me an excellent tub in return. During the difficult period of my tub not working properly, the repairs lads were very professional and did what they could to rectify. After many years serving in the Canadian Forces it is nice to see a Company like Arctic Spa come thru with excellent Customer Service. Thanks again Darcy,

Was luck enough to get a hot tub. I had no idea about chemicals. went into Artic Spa and the sales girl spend over 1 hour with me explaining how to use them properly. They earned all my busines from this day forward

Unreal sales experience. Answered our questions, treated us well. We're planning to deal with him again, maybe buy a shower! Chair rocks! It was comfortable. It was the Cadillac Edition, the best they had. We'll be using it a lot, wish it was home already!