I came home from work the day before to find that there was no heat (of course, it was -15 after having been mild out for a week). I tried re-starting the boiler (it was newly installed 9 years ago). Nothing. I got my handyman to look at it. Still nothing. I looked on Homestars and found Sping Home Heating and cooling. They were prompt, professional and helpful. The woman who answered the phone, took my info and gave me a 4 hour window and told me my technician's name. He showed up within that time frame, apologized for being late (he wasn't), took off his shoes, diagnosed the problem immediately. Told me the price, installed it and was out the door, heat working within 45 minutes. He was so polite, helpful and professional. He even asked my permission before he used the washroom. Very thoughtful. I'm impressed about the entire experience. I'd recommend these guys to anyone!

Company Response:

Hi Barb, thank you for taking the time to write the review. Don't hesitate to call us back in the future.

I met George Li from Spring Home Heating & Cooling in early January 2013 when my old boiler was on it's last legs. Immediately I was impressed by his thoroughness in explaining how Spring Home worked and his respect and ability to listen to what my needs were. On January 24th, which was one of the coldest days of this winter, Spring Home installed a new boiler in my home. The team of technicians which George sent out were on time and on schedule. They were very clean and precise with the installation. They also brought plenty of space heaters to keep my home warm during the work. A couple of days after the install I was putting items back into my furnace room, which I had removed for the installers and I accidentally turned off the main power switch to the furnace. Later that night when I got home the house was quite cold. Before I realized what I had done, I called George. Within 10 minutes of my call he had dispatch a service rep. To me quality is very important, second is customer service. I am so glad that I chose Spring Home Heating & Cooling. If you want to do things right, do it right the 1st time.

Company Response:

Hi Ron, much appreciated for you to take the time to write this review. As you mentioned, installation is only the beginning of a relationship. future services and quick response is a must when homeowners select their contractor. thank you and enjoy your boiler. .

I replaced my furnace and air conditioner through Spring Home in early summer 2012, and I was deeply impressed by their exceptional customer service and continuous follow-up's. First, got a decent quote from George Li at Spring Home and he quickly scheduled us in for installation. Installation was done in a professional way with George on-site coordinating with us and his staff to make sure installation was carried out in accordance to our particular needs and expectations. Everything went well and we were very happy with their work. Few days later we had a glitch with the outdoor unit. The outdoor fan stopped working so the A/C just couldn't make any cold air. Called George right away and got a very quick response. The following day he brought his team over and everyone stayed and worked very late at night to diagnose and fix the issue. Since then my A/C was running very well all summer. Furnance is also working fine in this cold winter too. And I wanted to mention Spring Home keeps sending me e-mail reminders to always keep me posted on user tips. I'd strongly recommend Spring Home to anyone who is considering replacing the furnance or A/C. They are the best service provider in town. Many thanks to Goerge Li and others at Spring Home for the excellent service and the reliable products!

Company Response:

Hi Kevin, appreciate your kind comments about our customer service. Installation is only one day, customer service will be there for a long time. assurance the contractor will be there for you is a peace of mind and the value we provide for each of our customer.

It was the weekend before Christmas, and my boiler stop working. I had a company who came over ,they weren't only expensive but had no professionalism, and they a sure me that the job couldn't get done before christmas, witch was very disappointed . I decided to look for another company, and I found Spring Home heating, and was very pleased with their service, and professionalism they knew what the problem was right away,and their prices were amazing ,I will definitely recommend them. Thanks

Company Response:

Hi Johana, sorry for taking so long to response to your review. We appreciate your time to post this review. Take care !

Spring Home Heating & Cooling were referred to me by my good friend Paul at The Duct Cleaning Specialists. The original "fly-by-night" installers failed to install service valves. Basement renovator forgot to take into account proper venting when closing off the furnace/tankless water heater area, and the list goes on... Spring Home swooped in, and like magic, quoted, fixed all the issues at a very reasonable cost and followed up, all done within a very short time. Suffice to say, I am extremely happy with the level of service and care they provided. I would definitely use them again and refer them to friends in a pinch!

Company Response:

Hi Nathan, thank you for sharing your experience for other home owners who are looking to get help with their HVAC equipment. Also thank you to Paul who referred you to us. Take care !

My carrier furnace kept turning off prematurely and I had 2 other heating companies charging $800 to fix the symptoms however, they did not diagnose the real cause properly. But Spring Home Heating & Cooling Systems's serviceman did it in an 1.5 hours and they made cost effective recommendations. The furnace works great now. I will definitely use their service again.

Company Response:

Hi Raymond, Thank you so much for posting the review. I am glad the furnace is working fine now. take care.

My furnace stopped working yesterday before the onset of a huge winter storm. I tried calling many heating companies and I either received no response to my voicemails or was told they couldn't come out in the storm. I swear by homestars so decided to check the site and found Spring Home. When I called, Sheryl was not only empathetic but also thorough in ensuring I got the earliest appointment and provided me with details on the technician, estimated time of arrival and even called me before to confirm the appointment. Kevin (technician) was the consummate professional. He was educated on the issue, courteous and efficient - all qualities I hold in high regard as a consumer. He fixed my furnace, provided a detailed invoice for my records and even gave me a synopsis on next steps in maintenance. The weather was brutal and driving conditions were worse but Kevin came out from Markham to Pickering regardless. Just when I thought the service could not be topped, Sheryl called me to follow up on the service experience and to ensure I was a satisfied customer. I have very high standards when it comes to service and do not rate the experience highly very often because most times it's not or at the most mediocre. In this case I can sum up my experience with Spring Home in one word...EXCEPTIONAL! Thank you very much and I will be certain to recommend your company to my friends and family. Sincerely, Maureen

Company Response:

Hi Maureen, Thank you very much for posting the review, I will definitely pass your compliments to Cheryl and Kevin. Dont hesitate to call us if you have any issue with your furnace.

I have great experience with Spring Home. I was looking for a new furnace and received a few quotes from a few reputed companies. After a meeting with George, I was impressed by his knowledge and professionalism and very satisfied with the quote and finally decided to choose to get a new Lennox furnace from Spring Home. The installation was scheduled in a week. The technicians came on time and did a very good job. They also followed up a few times to make sure the furnace is working well as advertised. Great job, thanks!

Company Response:

Hi Zhenyu, appreciate so much for your time to give us the feedback about our service. enjoy the new furnace.

My experience with Spring Home was nothing less than a 10. I had received a few other quotes and decided to go with Spring Home after meeting with Cy. Cy made logical recommendations and was able to answer all of my questions. The technicians showed up on time and were great to work with. Randy, Tiger and Peter worked together like a well oiled machine and were finished before I knew it. Thanks guys! Great job.

Company Response:

Hi Mike, Thank you for taking the time to post this review in the middle of renovation yourself. tough questions from an engineer need to be answer in a logical manner as expected right ? I am glad that we met your expectation and will definitely pass your positive comments to Tiger,Randy and Peter.

Called Cy who came and provided me a quote immediately. It was the american standard furnace and air conditioner. he explained all the rebates I would receive and the after price. They came and removed my old furnace and air conditioner and cleaned up rapidly. They also helped me to install a gas line to backyard bbq.

Company Response:

Hi Vic, it has been awhile, thank you so much for posting the review, I am sure that your house is more comfortable and have the chance to enjoy the BBQ. Take care !