I woke up to water all over the floor in my kitchen. I called Pete the Plumber and they showed up in like 45 minutes. Fixed the drain, replaced my tap (at no charge), and was gone in 90 minutes. Very, very happy with their service.

Company Response:

Thank you for your positive feedback, we accept all feedback, but of course we like the great feedback best. Have a great long weekend and we hope to be of assistance in the future.

did not go to this company direct but thru Lowe's. We asked to have the tank replaced the next day as the bottom had fallen out. We rec'd a call that night to say that they would be there within a 2 hour window. They were prompt, knowledgeable, and very courteous. The tank was installed with no problems. We received a call a couple of days later to see if everything was OK.

Company Response:

Thank you for using Lowe's and Pete The Plumber. We appreciate your business. Have a great week! Regards, Jackie

Have used Pete the Plumber twice now for major replacement work; new tankless hot water, and high efficiency furnace. Excellent, knowledgeable sales. Prompt and efficient service. Great staff. Honest, trustworthy, nice people. They met my requirement of high standards for completed work. And even fixed some inferior nearby work done by another company. Pete the Plumber will be our first call for renovations, upgrades, furnace & AC cleaning and check-ups, and any emergencies.

Company Response:

Thank you for the great feedback. We love to hear about what we are doing right and how we can improve. Thanks again and we look forward to serving you in the future. Best Regards

Attended the store front to purchase a new soap pump to match our broken one and existing plumbing. Staff was great, advised best solution that was not the most expensive. Pete even entertained out 2 year old with dino the dog.

Company Response:

Thank you for visiting our showroom, and glad we could help. Dino is loved by all, especially children. Thanks again and have a great day!

Very good. Helped us open a drain in our kitchen. Did have to come a few times, but the problem did get fixed. Also came and installed our new water heater with no problems or mess

Company Response:

The feedback we get from our customers is very important to us so thank you for the review. We hope we can assist you in the future.

Hot water tank died, so I called these guys up after seeing their commercials. They came within a day of calling. Installed a new one and took the old one away. Nice guys too. phone service was good as well. In the end the bill was just over $900 I thought that was great. I would use them again.

Company Response:

It is always our pleasure to help. Thank you for choosing Pete The Plumber and we look forward to assisting you in the future.

Quick service and a competitive price for bringing the original 50 year old valve up to standard. The installation is sound has been several years without problem - appearance is a bit rough old uneven pipe? would recommend the company

Company Response:

Thank you for your comments. We hope to be able to assist you in the future and even improve our rating with you. Best Regards!

We moved into our new house and we had bought a five stage water filter and we needed someone to install it. We had heard good things about Pete The Plumber and so we called. One of the service workers came out and he installed the water filter and also hooked up our dishwasher. He did a great job.

Company Response:

Thank you for your positive feedback. It is the goal of Pete The Plumber to always provide service that exceeds our customer needs.

What a nightmare. We were looking to install a one piece tub/shower combo so we went to Pete the Plumber's showroom to see what they had. We ended up booking an estimator to come out and take a look and get some measurements because we were pretty sure we wanted to go ahead with the purchase. When the estimator, Mike, came out he was quite rude and impatient and he made it very clear that he did not want to be there. He even said "I don't know why they sent me out here". He spent about 4 minutes in the bathroom and took a couple of measurements. I specifically asked him if we would need to get new flooring after the old tub was removed and the new one put in and he said that there would only be a small gap that could be filled with silicone so we wouldn't need new flooring. I should have gone with my instincts at that time and not gone ahead with the job just based on the estimator's lack of professionalism and bad attitude. But I didn't and we went ahead with the order. After the tub installers were done the installation we ended up with a 2.5 inch gap between the edge of our flooring and the new tub - I'm not sure how that would be taken care of with some silicone. The friendly but clueless plumbers who were installing the tub suggested that we just cover it up with some baseboard. After the installation we also ended up with a 2-3 inch hole all around the top of the tub surround where they had cut out the drywall. So we needed to get someone in to repair the drywall and tile around the tub. The first contractor who came out (and was recommended to us by Pete the Plumber) said that the tub was installed poorly and should never have been installed in our bathroom. He said the best option would be to tear out the tub and put a different model in without the attached surround. This was because apparently our studs in one wall were not entirely level so the plumbers used a piece of wood as a shim on one end, which pushed the tub out quite a bit past the existing drywall. The contractor said that there would be no way to do a professional finishing job and it would look pretty bad if he were to do it. I contacted Pete the Plumber and told them about this and also provided them with the contractor's written opinion. They said "you asked for a tub and we installed a tub". I was totally unhappy with this since they are the professionals and they should have mentioned something about the fact that they were going to have to shim the surround before they went ahead with the install. Pete the Plumber said we should get a second opinion. In the meantime we decided that we could at least try out the tub for a bath, so we did and that's when we noticed water coming through our basement ceiling, leaking from the bathroom above. As it turns out, they hadn't connected the pipes for the overflow drain on the tub at all. It wasn't just a leaky seal the pipes were totally unconnected! By this time I was so fed up with Pete the Plumber that a family member who is a plumber was able to fix it for me. He also mentioned what a botched job the tub install was. We had two more contractors in to see the tub before we were able to get the drywall work started and both commented on the bad installation job that was done by Pete the Plumber. As of today, it has been just over a month and a half since we had the tub installed and I was finally able to have my first shower in it this morning. But wait, there's more - the shower head installed by Pete the Plumber is faulty and none of the settings work. Water only comes out of a fraction of the holes. I phoned Pete the Plumber and they say they are coming to replace it in a couple of days. So at this point we were able to get our drywall and tiling done, but it is not done properly due to the way the tub was originally installed. It looks okay and the contractor did the best he could do, but for the amount of money that we ended up spending it's a real disappointment to see that the drywall and tiling had to be done in a way that doesn't look quite right. We've pretty much decided that this is just a temporary bathroom renovation (even though in the end it ended up costing us about $5000) because it's just not up to snuff. It's a real shame considering our original quote from Pete the Plumber was $2200 and we were planning on getting the tub done first and then redoing the rest of the bathroom later. Now we are going to have to replace the tub, tiles and new flooring in a few years when we can afford to re-do the work that Pete the Plumber totally botched for us. When I contacted them with each new problem they were understanding but not helpful and left me feeling like they really didn't care too much. I feel totally ripped off and like I wasted a bunch of money on an amateur renovation. I would never, ever recommend Pete the Plumber to anyone.....ever.

Company Response:

We want to apologize for your less than satisfactory service and workmanship at Pete The Plumber, but we would certainly like to discuss this further, and I cannot tell from this review what job this pertains to. As the Business Manager I am unaware of the job described in your complaint and would like the opportunity to investigate further. Certainly Pete The Plumber does care and also has an excellent warranty policy, and will make sure the job is completed properly. That is why some of the comments are surprising. Pete also never has a problem doing a site visit to rectify any issues which again I am not sure if has happened or who you have spoken to. Please contact Pete the Plumber to speak to Pete or myself and we would be more than happy to address the situation. Sincerely Jackie Prince