I never write reviews online but after I got this service I thought WOW I have to share my experience!!!! Unbelievable service. From the moment I called in for a quote to the moment they left my house they provided me with outstanding service and professionalism. The technicians where extremely knowledgable and went out of their way to explain every detail. I would recommend Superior Air Duct Cleaning to all my family and friends. Haven't been this happy about hiring someone in a long time!!

Company Response:

Hi Ilona, It really is a great feeling to have someone write in the way you have. Especially if it is something that you do not normally do. When a service such as a duct cleaning can cause you to feel so motivated to share your experience it really must have been a great one. We always appreciate feedback and something like this is among the best we can get. The way that we have educated and trained our staff is clearly reflected in their onsite conducts. It is very important that we educate our customers on proper system maintenance and what to expect out of a professional service. This will ensure the system is properly maintained until we return and also allows our customers to understand the service so that are not taken advantage of by poorly operated companies in the future. I hope you take the time to share your experiences with your family and friends as well. A referral is the greatest compliment! Have a wonderful day and enjoy the summer as it creeps around the corner!! Thanks again!

Dryer was non-functional due to lint buildup. Recieved prompt service. Clean and courteous. They even took the time to remove and then replace a screen in a basement window so they could run their equipment directly out from the laundry area rather than all the way through my house.

Company Response:

Hi Andrea, Cleaning the dryer exhaust is a service that is often neglected by homeowner and often only remembered when it’s causing a problem. As our second most popular service (next to duct cleaning of course) we are very well equipped to professionally clean even the most challenging of systems. Since this is a very routine process for our staff, they are always thinking of the most efficient ways to not only clean the line but to also do it in a way that minimizes the risk of damaging customer property or inconveniencing them in any way. We normally take care of the entire service from start to finish! Thank you for your time in sharing your experience and thoughts on our service. Have a great day and we hope to service you again in the near future.

Fantastic work. Friendly and knowledgeable. Thank you Helder, Nuno and Josh for all the advice and work. I have already mentioned Superior ADC to many others and I hope you gain business from it. Thank you

Company Response:

Hi Darryl, We greatly appreciate your feedback and even more any referrals that you may have passed along. There is no greater compliment then that! Reviews like yours are some of the reasons that keep our staff and management very proud to be a part of this company. Thanks you and please feel free to contact us if you have any questions or concerns in the future. Have a nice day and thanks again for the kind words!

I was shopping for Air Duct Cleaning on the yellow page, and decided to choose Superior Air duct cleaning in mississauga expecting a good service since they are a certifies company, but in fact I had an amazging service starting from (a) the adminstration who was frank and with varity of choices, to (b) Technicians Helder & Luke who arrived on time, were efficient through out the process, very informative on all the cleaning stages with valuable advices and excelent costomer service. I would definatly choose this company for my next duct claning and strongly recommend them to others. Writing this review about them is the least i can do.

Company Response:

Hi George, As many reviews that we go through I still can’t help but feel like I am a part of a fantastic and growing service company. When I go through a review such as your It makes everything that we do in the background well worth it and makes us want to be even better. It’s not every day that a customer has such wonderful words to share on every part of their experience. We always print out these reviews and hand them out to the staff and although it may not mean much to you, it really makes us proud of what we do. Thanks again George for your time and your business. Have a great day and we are looking forward to seeing you in a few years.

Nuno and a helper came to our new house after being very prompt and informative in emails. He gave us a call the day of service and was running early and wanted to know if it was ok to come by. The did a very thorough job, our house had a few more vents that the standard, so there was a small charge for those. They cleaned up any debris, they sealed all the holes and added a optional scent to the vents. We will recommend them again and will use them again. Thanks.

Company Response:

Hi Clinton, Thank you so very much for your review. Many of our first time customers find our company online and use websites such as homestars to get an idea of the kind of operation they are dealing with. Since customers such as yourself take time out of their busy days to share their experience it helps in generating new leads for us. There aren’t any words that could describe how grateful we are as a staff for your efforts in promoting our company. Thanks again Clinton for sharing your experience and appreciating our hard work and commitment to customer satisfaction. Have a great day.

My husband & I recently purchased a 100 year old house that needed extensive renovations. After weeks of demo and renos, it was time to move in. By that time we were really concerned about the air our family would be breathing in. We knew we needed to hire a reputable company that would do an exceptional job, especially with all the work that had been done. Well, that's exactly what we got! My sister-in-law had already done the legwork in finding Superior Air to clean the ducts at her house and she had nothing but good things to say about them (which I might add is huge for her as she's quite the critic). I did a bit of my own research as well & they did not disappoint. Helder & Jeff were punctual, they were professional, & they were polite. It was obvious that they "knew their stuff" & you could tell they believe in the company they work for; which was quite reassuring. Helder & Jeff did a great job cleaning & sanitizing our ducts. I think what put them over the top though was the care and concern they expressed for our home & our family & the extra time they took to explain the process to us & how to manage & maintain the air systems in our home. Living in a time where making a quick dollar is all that matters & customer service is a thing of the past, our experience with Superior Air Duct Cleaning was refreshing. Thank you Helder & Jeff! I would gladly recommend your company to anyone.

Company Response:

Hi Terry, In all honesty your particular situation (duct cleaning of a 100 year old, newly renovated home) is among the most challenging in respects to our residential services. I’m sure the guys (Helder and Jeff) had their work cut out for them but it’s great to hear that although the job was challenging they put in the efforts needed to do a good job for you. Thank you so very much for your review and the detail and effort you put into writing it. As I have mentioned before, doing a good job cleaning the ducts is only a part of what is expected of us. Educating and taking the time to make sure that you as our customer understand what we are doing and how to maintain the system after we are done is how it all comes together at the end. We are not a company that encourages our staff to move quickly in a home; in fact it’s quite the opposite. We encourage them to take their time to make sure that they do a great job every time. In taking their time they also ensure that they take very good care of your home and property. This is something that is also very important in our operation. I hope that you are enjoying your new home and we hope to see you on your next service. Thanks again for your review and have a nice day.

They came just before the Winter Season to clean the Air Ducts in my Home. They were very pleasant from beginning to end. From the first call, they were friendly and polite and we set up a time. They called a few days before the appointment to confirm. They showed up early and were very professional on the job. They gave great advice and recommendations outside of just the standard air duct cleaning and finished on time. The air in the house is noticiable cleaner as I have allergies and can tell the difference. Thanks guys, keep up the great work!

Company Response:

Hi Szeto, It was our pleasure to service your air duct cleaning needs last winter. It’s always nice to hear that it made a difference in your indoor air quality and that you noticed reduced allergy symptoms. It makes what we do that much more worthwhile. Thank you for your time in writing this great review as it helps us generate new customers. As we approach the cooling months don’t forget to change that furnace filter. Have a great day and thanks again for the review.

I was very pleases with the service. They were very nice and professional and clean and quick. My kids were really interested in watching them work and they were really nice about that and very friendly with my kids. They cleaned up well when they were finished.

Company Response:

Hi Deb, Thank you for your feedback. I am glad to hear of your positive experience with our staff and even more glad to hear about their attitudes towards your children. Normally kids are not that interested in our operation but when they are we take care in working cautiously around them and do our best to entertain. Have a nice day and all the best in 2013.

My wife and I were looking around for a good and reliable air duct cleaning company when we first moved into our new townhouse a couple years ago. We looked up companies on HomeStar site and found Superior Air Duct Cleaning company to have one of the highest ratings around. We decided to try them out. We were glad we did, they did what they were promised to do. Luke and his assistant were very helpful and courteous. They left our place in a better shape than we could imagined. Thanks so much guys.

Company Response:

Hi Peter, We appreciate the time you have taken to write about your experience. These days it is very important to do research on any trade that enters your home and its nice to have websites such as this one that help promote good contractors and expose the bad ones. We always work with the best intentions in mind for our customers and we believe that is why we get great reviews. Have a wonderful day.