Horrible customer service. They expect you to pay for your entire purchase in full when you pick up one piece (because you won't get your entire order, or even half at the same time). Placed an order (4-6 weeks delivery) and then get a call 4 weeks later asking about it (it was never placed). Expect to wait at least 45 minutes to pick up an order also. Sales associates push you along to the next as no one wants to help (was told "I have to go to the bathroom" after I saw her sitting for the entire 20 minutes I was in the store before).

I bought a very expensive nursery set and was told that because I had spent so much money I would get a automatic discount on all other non furniture items in the store for life. I went to by another item and was told they could not find my file and I would not get a discount. Great quality furniture but not sure the service compares to it.

My friend brought me to this store last week, and while I must say the place is quite messy and hard to find stuff in. I took a peak at the nursery furniture and saw that it was overpriced, so I do not recommend buying baby furniture here you will definitely be paying 2 times more than other places, just go direct to the factory nearby in vaughan. I really liked their stroller selection and ended up buying a jogging stroller that was on sale for $149 The sales lady wasnt very helpful but I allready knew what I wanted so I didnt really need any help. The stroller is great and im very happy with it. My friend left with nothing as she thought everything was over priced as well.

Dear Born is a bit of a maze and the customer service is hit or miss. Having said that, they do have good deals and often have sales (go online and sign up for their newsletters if you are in the market for baby furniture or supplies). Definitely know what you are looking for when you go because it can be very busy in there!